The Air Ticketing Staff is responsible for assisting customers with flight bookings and providing essential services related to air travel. This role requires a keen attention to detail and excellent customer service skills.**Key Responsibilities:**- **Booking Flights:** Handle requests for flight bookings, making reservations accurately according to customer needs and preferences.- **Issuing Tickets:** Prepare and issue air tickets after confirming successful bookings, ensuring all details are correct and communicated to the customer.- **Handling Inquiries:** Respond to customer inquiries regarding flight schedules, prices, and policies, providing clear and helpful information.- **Managing Changes:** Assist customers with flight changes or cancellations by following company protocols, ensuring customer satisfaction throughout the process.- **Payment Processing:** Process payments accurately for ticket purchases and other services, maintaining detailed records of transactions.- **Customer Support:** Provide ongoing support to passengers, addressing any issues that arise before, during, or after travel.**Required Skills and Expectations:**- A minimum educational qualification of 10th grade is required, demonstrating basic literacy and numeracy skills.- Strong customer service skills are essential, as you will be interacting with customers regularly.- Basic knowledge of air travel procedures and ticketing systems is preferred, though training may be provided for beginners.- Effective communication skills are crucial for conveying information clearly and resolving customer queries.- Ability to work in a team and adapt to fast-paced environments is important for meeting operational demands. - A positive attitude and willingness to learn new things will contribute to personal and team success.