Technical Support Associate Job Vacancies in Odisha

Dear Applicant ,Greetings from Tech Mahindra Bhubaneshwar !Your Profile is shortlisted for the below Job opportunities / positions Bhubaneshwar Location.JOB Profile Education Qualification & Experience Required E Commerce Customer Support :- BA / BCOM / BBA / BSC / BSC IT / BBM / BCA / BSC Agri / BHM MA / MCOM // MSC // Mass Communication MBA / PGDMOR - All & any PG's are also eligible Experience :- Any BPO Experienced candidate can apply. JOB Profile Education Qualification & ExperienceE Commerce Technical Support:- BTech / BE /MCA / MTech / MSC IT / MBA-HR only MHM / Mass Communication Experience :- Any Voice Help Desk /Or any International BPO Experienced candidate can apply .Please visit at below address for the face to face interview OR Please ping your update resume for the Interview appointment @ WhatsApp # 7655992071 Walk-In Time :- 10:30 AM to 2 PM (Sunday Close) .Walk-In Venue : - Tech Mahindra Plot No. S, 1, Maitre Vihar Rd, Rail Vihar, Chandrasekhar, Bhubaneswar, Odisha 751023 - Land Mark - Behind Fortune Tower. RegardsHr TeamFor More details ping @wahtsapp number 7655992071

We are looking for a skilled Technical Support Executive with strong expertise in hardware troubleshooting, system diagnostics, and customer support. The ideal candidate should be able to identify, resolve, and document technical issues while delivering excellent communication and customer service.Key ResponsibilitiesProvide L1/L1.5 level technical support for end-users via phone, email, chat, or remote tools.Diagnose and resolve issues related to desktop/laptop hardware, peripherals, networking, and operating systems.Perform hardware troubleshooting such as RAM/HDD/SSD checks, motherboard issues, device replacements, and system performance issues.Install, configure, and maintain Windows OS, device drivers, and required software applications.Handle basic network troubleshooting (LAN, Wi-Fi connectivity, IP configuration, printer sharing, routers).Log, track, and update all support incidents in the ticketing system.Escalate unresolved issues to higher-level support teams as needed.Follow standard operating procedures and ensure minimal downtime for users.Educate users on best practices and preventive maintenance.Maintain documentation for recurring technical issues and solutions.

Technical Support Hiring - Freshers / Experienced - International VoiceStrong Hardware Knowledge is must( Bluescreen Error Troubleshooting , BIOS , POST Issues )Any Graduate fresher or Undergraduate with 06 months exp can apply*Excellent English communication skills are mandatory* Night Shifts , Rotational offSalary - 17k to 27K ( without incentive )5 working daysWork from Office onlyImmediate joiners can applyWork Location - Aundh , PuneIf Interested , Kindly call or WA on 7020744820 - Rashmi MWE Do NOT TAKE ANY CHARGES

Telephonic support executive, Basic knowledge of computer hardware, good knowledge of printers and printer troubleshooting, excellent communication skills,

As a Technical Support Executive, you will be responsible for providing exceptional support to our customers by troubleshooting technical issues, resolving inquiries, and ensuring customer satisfaction. You will work closely with clients to understand their needs and provide solutions in a timely manner.Key Responsibilities:Respond to customer inquiries via phone, email, or chat regarding technical issues.Diagnose and troubleshoot hardware and software problems.Provide step-by-step guidance to customers to resolve technical issues.Document customer interactions and maintain accurate records of issues and resolutions.Collaborate with the development and engineering teams to escalate unresolved issues.Educate customers on product features and best practices.Conduct follow-up calls or emails to ensure issue resolution and customer satisfaction.Stay up-to-date with product knowledge and industry trends.Participate in training sessions and contribute to knowledge base articles.Qualifications:Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).Proven experience in technical support or a related field.Strong understanding of computer systems, mobile devices, and software applications.Excellent problem-solving skills and attention to detail.Strong communication skills, both verbal and written.Ability to work independently and as part of a team.Customer-oriented attitude with a passion for helping others.

Provide technical support to customers via phone and remote access.Diagnose and troubleshoot software issues and provide accurate solutionsInstallation and configuration of Adobe professional software applications.Research customer inquiries and provide appropriate solutionsDocument cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.Resolve customer complaints in a timely and professional mannerMonitor customer feedback and provide recommendations for improvementFollow Quality Assurance & compliance guidelines.Company: TeleperformanceClient Process: AdobePost: Technical Support AssociateLocation: Udyog Vihar, GurugramShift timings: Night Shifts (Rotational)Working Days: 05 Days (Rotational)Weekly Offs: 02 Days (Rotational)PERKS & BENEFITSSalary (Freshers): ?23,500 (?28,000 CTC ) Monthly +2,000 PLISalary (1 yr Exp - Non-Technical): ?26,500 (?31,000 CTC ) Monthly +2,000 PLISalary (1 yr Exp - Technical): ?30,500 (?35,500 CTC ) Monthly +2,000 PLIIncentives: Performance BasedPF & Medical BenefitsFree MealsBoth Side Cab ServiceELIGIBILITY CRITERIABachelors degree in any fieldMinimum 06 months of experience in Technical Support / International Customer SupportFreshers with excellent communication skills and sound technical knowledge Applicant should be comfortable with night shifts and WFOREQUIRED SKILLS Excellent communication skills (verbal & written)Knowledge of basic computer applications and programsKnowledge of customer service principles and practicesExcellent customer service skillsAbility to multitask and prioritize tasksAbility to work independently and as part of a teamINTERVIEW PROCEDURERound 1 - HR (Telephonic)Round 2 - Voice and Accent (Telephonic/ Video Call)Round 3 - Ops (Telephonic/ Video Call)Round 4 - Versant (Voice & Written)

Warm greeting from Intelli career.Excellent opportunity with top MNC.Job role:- Technical voice process (international)Designation:- Customer supportLocation:- Pune (Aundh)Job type:- Full timeDate of joining- 22nd SeptemberEducational Qualification:- Graduates (Fresher)Under graduate (with minimum 6 months of experience can apply. For under graduate fresher are not eligible) Salary:- Fresher 2.80L 3.00L paExp- Upto 3.30L pa (max)Office timing :-North America 24 hours rotational shift (work from office)Immediate joiners are preferred