Technical Support Associate Job Vacancies in Bangalore

We are looking for a skilled Technical Support Executive with strong expertise in hardware troubleshooting, system diagnostics, and customer support. The ideal candidate should be able to identify, resolve, and document technical issues while delivering excellent communication and customer service.Key ResponsibilitiesProvide L1/L1.5 level technical support for end-users via phone, email, chat, or remote tools.Diagnose and resolve issues related to desktop/laptop hardware, peripherals, networking, and operating systems.Perform hardware troubleshooting such as RAM/HDD/SSD checks, motherboard issues, device replacements, and system performance issues.Install, configure, and maintain Windows OS, device drivers, and required software applications.Handle basic network troubleshooting (LAN, Wi-Fi connectivity, IP configuration, printer sharing, routers).Log, track, and update all support incidents in the ticketing system.Escalate unresolved issues to higher-level support teams as needed.Follow standard operating procedures and ensure minimal downtime for users.Educate users on best practices and preventive maintenance.Maintain documentation for recurring technical issues and solutions.

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397

Requirements are:International Voice process, Technical voice process, Domestic call center and Sales/b2b sales, Technical Sales.Criteria:Fresher/ ExperienceUG/ GraduationRotational Shift / Rotational off5 days working, 2 days off2 way cab providedPlease contact us mentioned below details:Name: Ranjini

Spectra Technovision (I) Pvt. Ltd. is an OEM and leading provider of innovative solutions in Time Attendance Management and Access Control systems. We are actively seeking a dedicated Technical Associate to join our Customer Success Department, based in Bangalore, Gurgaon and Ahmedabad location. As a Technical Associate, you will be responsible for software implementation and post-sales software support, ensuring our clients receive the highest level of service.Key Responsibilities:-Software Implementation: Collaborate with customers to understand their unique requirements and implement our Attendance Management and Access Control software solutions accordingly. Configure the software to meet specific customer needs and ensure successful deployments.-Customer Training: Conduct training sessions for customers to familiarize them with the software's features and functionalities. Provide ongoing support and guidance to help clients make the most of our solutions.-Technical Support: Act as the primary point of contact for customer inquiries and technical issues related to the software. Respond to queries promptly and effectively, providing solutions to ensure customer satisfaction.-Troubleshooting: Diagnose and resolve software-related issues reported by customers. When necessary, escalate complex issues to senior technical teams while maintaining open communication with the customer.Qualifications:- Bachelor's degree in IT or Computer Science BSc or BE or MCA] from an accredited institution.- 1 to 3 years of experience in software support, software implementation, or related technical support roles.- Proficiency in software troubleshooting and problem-solving.- Basic knowledge of SQL/Oracle Database, including the ability to write basic SQL queries to troubleshoot errors.- Strong communication skills, both written and verbal.- The ability to work effectively both independently and as part of a team.- Freshers can apply for Ahmedabad location only.

Dear Aspirant,Walk -in with Resume Walk-out with an Offer,One day Interview Process,....... Just 1 Round of Interview, easy selection..Designation Desktop Support Engineer Roles and Responsibilities :You would be engaged in : Ensuring low down time for productiondesktops. Preventive / Corrective maintenance of all thedesktops. Managing and Maintaining operating system Endpoint Protection atdesktoplevel, Microsoft issues. Responsible for Backups and Restore of critical data according to users request. Responsible for 1st level troubleshooting in Servers and Hardware/ Operating system / Network related issues. Ensuring Encryption in all Laptop users for data security, and EFS backup Managing and updating Windows patches forDesktopsand Laptops. UPS Monitoring Providing Mobile devices support (Microsoft Active Sync) for corporate users Managing and Maintaining Projectors for Meeting and Conference purpose. Providingsupportfor Voice communications Deploying, Managing and configuring network Printer. Interacting with Vendors for Hardware & Software Support Ensuring low down time for production desktops. Preventive / Corrective maintenance of all the desktops Managing and Maintaining Symantec Endpoint Protection atdesktoplevel Responsible for Backups and Restore of critical data according to users request Responsible for 1st level troubleshooting in Servers and Network related issues.Benefits : Day Shift 25k take home + incentivesVenue : Black and White Business Solutions Pvt Ltd,#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038Land Mark: CMH Buss-stop or KFC Bus-stopContact Details :HR - LeenaInterview Days - Monday to SaturdayTimings - 9: 30 am to 2:00 pm

Greetings from Black and White Business Solutions!!Hiring for Top MNC for International BPORoles and Responsibilities Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External) Provide World Class Customer Service. End to Transaction of Reports. Need to maintain Accuracy in Reports. Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills Excellent verbal and written communication skills Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. Perform problem cause analysis Resolve customer queries and achieve customer delight. Ability to Identify Opportunity and Implement Process ImprovementsSkills Required : Should be flexible with rotational Shifts Manageable or Good English Communication Skills Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply. Candidates should be flexible to work from office Benefits : Day / UK / US Rotational Shifts 15k to 35K Take home Two way Transport Unlimited incentive Structure No registration FeesLocation- Bangalore

Customer supportFeedback Technical support knowledge

Sl No Vertical Name Designation No.Of Open Positions Salary Additional Benefits1 Rummy Culture (Voice Process / Non Voice) Customer Support Executive 20 (Voice Process) 3-5 Lakhs 50 % ESOP , 10 Lakh Insurance , 3 Lakh Corvid Insurance 10 (Non Voice Process)2 Rummy Times (Blended) Customer Support Executive 20 (Blended Process) 3-5 Lakhs 50 % ESOP , 10 Lakh Insurance , 3 Lakh Covid Insurance 3 Gamzy (Chat & Mail) Customer Support Executive 10 3-5 Lakhs 10 Lakh Insurance , 3 Lakh Covid Insurance4 Pocket52 (Voice Process) Customer Support Executive 20 3-5 Lakhs 10 Lakh Insurance , 3 Lakh Covid Insurance

Job Openings for 30 Customer support associate Jobs for Freshers in Bangalore,MG Road Indore,Bangalore having Educational qualification of : Higher Secondary, Other Bachelor Degree with Good knowledge in Communication Skills,Customer Support,Technical Services etc.