About the Role:****Key Responsibilities:**Step into the world of virtualization, cloud computing, AWS, Hyper-V, and VMware with real-timeexposure to live production environments. You will handle critical tasks across US-based cloudservices and in-house data centers. This is a great opportunity for learners who are passionateabout tech support, infrastructure, and issue resolution.- Maintain and administer networks, servers, and system software- Troubleshoot system, software, hardware, and network issues (remote and onsite)- Work on live tickets using tools such as Kaseya, ConnectWise, and Autotask- Provide remote tech support to international clients- Manage Microsoft applications, antivirus, backups, disaster recovery, and security operations- Participate in system configuration, upgrades, monitoring, and optimization- Understand and adhere to SLA-based ticket resolution processes