Software Support Job Vacancies in Rajkot

Job Role:Provide technical support to clients and internal teams, resolving hardware and software issues.Install, configure, and maintain computer systems, networks, and related technology.Monitor and maintain IT infrastructure, ensuring optimal performance and security.Troubleshoot and resolve network issues, including connectivity and performance problems.Manage user accounts and access permissions, ensuring data security and compliance.Document technical issues and solutions, creating knowledge base articles for future reference.Collaborate with other IT professionals to implement new technologies and improve existing systems.Stay updated with the latest industry trends and technologies to provide innovative solutions.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field.Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.Knowledge of operating systems like Windows, macOS, and Linux.Understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).Familiarity with hardware components and troubleshooting techniques.Experience with IT service management tools and practices (e.g., ITIL).Basic transportation: Must have a personal vehicle for commuting and on-site support.Interested? Connect with us! Call us at: 9725369334 9316813940 Email: careers@skytechtechnologies.com Visit our website: skytechtechnologies.com

Attend basic & small amounts of inbound technical service calls.Pending call processing with the help of a colleague on a routine basis.Keep records of all conversations in our ticket system in a comprehensible way.Frequently attend training sessions to improve knowledge and performance level.Ensure following the customer service SOP, Company policies, and website for FAQs.Escalate serious problems according to the hierarchy.Frequently attend training sessions to improve knowledge and performance level.

Knowledge of Hardware, Software, Networking, Printers, CCTV, etc. Prior experience in the same field. Own vehicle for local travel.

The IT Support Executive is responsible for providing technical assistance and support to end-users within an organization. This role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring seamless IT operations. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a good understanding of IT systems.

Post: SR. Customer Support EngineerExperience: Minimum 3 yearsSalary: 20K 30KQualification: BCA/MCA/BE/DiplomaLocation: RajkotTimings: 9 am - 7pmSkill requirement: Sound Computer Hardware and software knowledgeAdequate Communication Skills and Listening PowerShould have product knowledge in the IT fieldknowledge of Server and Firewall management and installationResponsibilities:-- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and networkconfiguration- Guide the clients through to solve their technical issues- Ensure all issues are properly logged and timely solved.

KRA1. Maintain installed systems at Site including exact time, sound level2. Daily reporting to senior staff at local and HO3. Collecting document on time from client4. Maintain feedback report from client on monthly basis.Required skills - Any Graduate1. Computer hardware Installation and troubleshooting.2. OS installation, driver support, backup data, control panel etc 3. Basic Networking skills to connect internet , data/ resource sharing in local area network. 4. Candidate should be presentable & Good in English Communication, Ready to travel in nearby cities.