Software Executive Job Vacancies in Nashik

Customer Support: Respond to customer inquiries and technical issues via phone, email, or chat. They provide troubleshooting, guidance, and solutions to resolve problems efficiently.Troubleshooting & Diagnostics: Diagnose and analyze software-related problems reported by customers. This involves asking detailed questions, replicating the issue, and identifying the root cause.Documentation: Maintain accurate and detailed records of all customer interactions, technical issues, and their resolutions. They also contribute to knowledge bases and FAQ documents to help customers find solutions on their own.Issue Escalation: Escalate complex or unresolved issues to higher-level support teams, such as engineering or product development, and follow up to ensure a timely resolution.Product Knowledge: Maintain a deep understanding of the software's features, functionalities, and limitations to provide effective and accurate support.

Tally & M S good knowledge in computer he/she has to communicated properly with consent person and report daily.

The Job Overview of a Direct Sales ExecutiveWe are looking to employ a self-driven direct sales Executive to introduce company products to potential customers and close sales. The direct sales Executives responsibilities include researching competing products, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans. You should also be able to answer customers questions regarding product pricing, availability, features, and benefits.Qualification of Direct Sales Executive:o High school diploma or Graduate.o Bachelor's degree in marketing, business administration or related field is advantageous.Requirements expected from Direct Sales Executive: Proven sales experience. The ability to retain important information. Sound consultative selling skills. Excellent networking skills. Strong negotiation skills. Effective communication skills in respective regional language. Exceptional customer service skills.Role expected from Direct Sales Executive: Presenting the products and services to the customers. Identifying the potential customers via cold calling. Working in collaboration with the team members. Meeting the monthly sales goals and expectations. Taking feedbacks from the customers and working upon them. Writing sales contracts as per the companys requirements. Making sure the customers are well informed about the sales proposal. Tracking and analysing the sales performance metrics. Understanding the current market potentials. Resolving customers complaints and issues if any before making the sale. Building a positive relationship with the customers. Making sure to provide excellent customer service and customer satisfaction. Preparing monthly sales reports and presenting them to the higher management. Staying up-to-date on the latest technologies and developments in the industry.Training Direct Sales Executive: A Direct Sales Executive will be given 15 days. Product Training and 15 days Onsite Training.

Company DescriptionNilraj Group is a well-established manufacturing company that has been in business for 26 years and is located in Nashik. We are manufacture aluminum capacitor cans and aluminum bottles. The company prides itself on manufacturing quality products that meet rigorous global specifications and adheres to ISO 9001:2015 & 14001:2015 standards. They have been recognised as the 'Green Channel Supplier for Epcos Nashik' in 2005 and have exported their products to various countries around the world, including parts of Europe.Role DescriptionThis is a full-time, on-site role located in Nashik. The ERP Developer will work with cross-functional teams and provide support for the implementation and maintenance of enterprise resource planning (ERP) systems. They will also be responsible for customizing and integrating existing applications, programming new applications, diagnosing and troubleshooting system problems, and providing technical support to end-users.QualificationsBachelor's degree in Computer Science, Information Technology or related field3+ years of experience in ERP development/supportStrong experience in programming languages such as Java or PythonStrong experience in database management Expertise in web development technologies such as HTML, CSS, JavaScript, AJAX, and jQueryProficiency in SQL and database managementExperience in ERP integration and customisationExperience in diagnosing and solving complex technical issuesStrong ability to collaborate, communicate and work in a fast-paced team environmentExcellent analytical, problem-solving, and decision-making skills

Education : Any Graduate /UndergraduateExperience : Min 0-2 Years in IT Sales ( Telephonic)Languages : Fluent English is Compulsory for Shortlisting .Applicant should be ready to work under pressure and achieve targets. This position is for a software company and this is a telesales profile.Excellent telecommunication SkillsExcellent Communication and Pleasing personality is mandatory for selection.Ready to Join Immediately.Applicants with fluent English and Software/ Hardware Background can Apply.Fresher's with good communication Skills are Welcome

We are looking for a Regional HR Manager to oversee the recruiting, compensation and training of our divisions employees.Regional HR Manager responsibilities include supervising local HR teams, implementing company policies and designing employees compensation and benefits plans. To be successful in this role, you should have a good knowledge of local labor regulations and experience with Human Resources Management Software.Ultimately, you will ensure we build and maintain a strong local and regional employer brand.

Responsible for making outbound calls and regular follow up to generate leadsUnderstand the Customer requirementsExplaining the software product features in detail to clients.Strong communication skills in Hindi, Marathi and English.Should be able to work with a teamGood at Compute

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Customer Support & Troubleshooting:Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.Diagnose and resolve software-related issues, including functionality problems, error messages, login issues, and usability challenges.Guide users step-by-step through problem-solving processes or feature usage.Prioritize and manage multiple support requests simultaneously, ensuring timely responses and resolutions according to Service Level Agreements (SLAs).Issue Escalation & Follow-up:Escalate complex or unresolved issues to higher-level support teams, development teams, or relevant departments.Collaborate with internal teams (e.g., development, QA, product management) to provide feedback, facilitate bug fixes, or suggest feature enhancements.Follow up with users to ensure their issues are fully resolved and they are satisfied with the solution provided.Documentation & Knowledge Management:Accurately log and document all customer interactions, technical issues, troubleshooting steps, and resolutions in the ticketing or CRM system.Contribute to and maintain a comprehensive knowledge base, FAQs, and self-help articles to empower users and reduce support volume.Identify recurring issues and suggest proactive solutions, training materials, or system improvements.Product Knowledge & Training:Maintain a deep and up-to-date understanding of the software product(s) being supported, including their functionalities, updates, and integrations.Educate users on product features, best practices, and new releases.Continuously learn and stay updated on industry trends, software advancements, and relevant technologies.System Monitoring & Maintenance (if applicable):Assist in monitoring software performance and system health to proactively identify potential issues.Participate in testing new software versions, patches, and updates before deployment.Customer Satisfaction:Ensure a positive and professional customer experience by being empathetic, patient, and efficient in all interactions.Gather customer feedback and contribute to improving support processes and product usability.

Responsibilities:Business Development & Lead Generation:Proactively identify and generate new sales leads through various methods including cold calling, email outreach, networking events, referrals, and market research.Explore and target potential clients across various industries (e.g., manufacturing, healthcare, education, retail, SMBs) in Nashik and surrounding areas.Qualify leads to ensure alignment with our service offerings and target client profiles.Client Relationship Management:Build and maintain strong, long-lasting relationships with new and existing clients.Understand customer business requirements, pain points, and technological needs to propose suitable IT solutions.Act as a primary point of contact for client queries and ensure high levels of customer satisfaction.Product/Service Knowledge:Develop and maintain a deep understanding of our full range of IT products, services, and solutions, including their features, benefits, technical specifications, and pricing.Effectively communicate the value proposition of our offerings to prospective clients.Stay updated on industry trends, new technologies, and competitor offerings.Sales Presentations & Proposal Development:Prepare and deliver compelling sales presentations, product demonstrations, and solution walkthroughs tailored to individual customer needs.Craft persuasive sales proposals, quotations, and commercial offers, ensuring accuracy and alignment with client requirements.Negotiation & Closing:Effectively negotiate terms and conditions with clients to reach mutually beneficial agreements.Confidently close sales deals to achieve and exceed assigned sales targets and revenue goals.Sales Reporting & Forecasting:Maintain accurate records of all sales activities, client interactions, and pipeline status in the CRM system.Prepare regular sales reports, forecasts, and market feedback for management review.Cross-functional Collaboration:Liaise with the technical/delivery team to ensure proposed solutions are feasible and can be successfully implemented.Collaborate with the marketing team to align sales efforts with ongoing campaigns and leverage marketing collateral effectively.Market Intelligence:Gather and provide feedback on market demands, competitive landscape, and client needs to inform product development and strategic planning.Local Communication:Communicate clearly and effectively with clients, internal teams, and stakeholders. Fluency in Marathi and Hindi is essential for local market engagement. Good English proficiency is required for professional communication, presentations, and technical documentation.

- Experience: 1 to 3 years (Software Sales Preferred)- Provide competitive research and analysis of market- Maintain Sales Funnel- Meet monthly assigned Sales target- Must have excellent interpersonal skills and follow-up skills- Ability to work independently and as part of a team

- Experience: 1 to 3 years (Software Sales Preferred)- Provide competitive research and analysis of market- Maintain Sales Funnel- Meet monthly assigned Sales target- Must have excellent interpersonal skills and follow-up skills- Ability to work independently and as part of a team

Experience: 1 to 3 years (Software Sales Preferred)Provide competitive research and analysis of marketMaintain Sales FunnelMeet monthly assigned Sales targetMust have excellent interpersonal skills and follow- up skillsAbility to work Independently and as part of a team