Program Manager Job Vacancies in Agra

Key Responsibilities:1. Supervise and manage a team of BPO agents: As a BPO Manager, you will be responsible for overseeing a team of BPO agents, providing guidance, support, and training as needed.2. Monitor performance and productivity: You will need to track KPIs, evaluate team performance, and implement strategies to improve productivity and efficiency.3. Resolve customer complaints and issues: Addressing customer concerns and ensuring satisfactory resolutions will be a key aspect of your role as a BPO Manager.4. Develop and implement policies and procedures: Create and enforce operational policies and procedures to streamline processes and ensure consistent service delivery.5. Conduct team meetings and training sessions: Organize regular team meetings and training sessions to keep agents informed, motivated, and updated on new procedures.Required Skills and Expectations:- Strong leadership and communication skills: Ability to lead a team effectively, communicate clearly, and motivate team members.- Problem-solving and decision-making skills: Capable of resolving issues efficiently and making informed decisions.- Attention to detail: Ability to pay close attention to details, ensuring accuracy in all aspects of work.- Time management: Efficiently manage time and prioritize tasks to meet deadlines.- Knowledge of BPO industry: Understanding of BPO operations, customer service principles, and industry trends.

Develop relationships with clients and key personnel.Schedule regular meetings with clients to make sure they're satisfiedStudy competition to seek out new ways to retain clientsCreate plans to deal with business needsAdvice on creating profitable processesMaintain up-to-date knowledge about products and services..Work on all phases of end to end sales cycle including pre-sales presentations, client persuasions, conducting negotiations and contracting terms with clients.Pitching & Drafting quotes and proposal

Job description Places and Liabilities Present, promote and vend products/ services using solid arguments to being and prospective guests . Perform cost- benefit and needs analysis of being/ implicit guests to meet their requirements Expedite the resolution of client problems and complaints to maximize satisfaction Dissect the home/ requests eventuality, track deals and status reports . Dealing products and services using solid arguments to prospective guests Supply operation with reports on client requirements, problems, interests, competitive conditioning, and implicit for new products and services. Maintaining positive business connections to insure unborn deals Achieve agreed upon deals targets and issues within schedule Performs request exploration and analysis, to understand being request share and produce a stronger name in the space. Observers external and internal terrain for development of new request parts and new products To formulate a specific budget and expenditure plan the new Business Plans till deals platoon takes over Team Building Unite with Deals department to insure proper Branding & Juggernauts Should have handled multiple products within-Medical Bias space- Crack care and Surgery care. Conduct product training to deals platoon and manage products/ brands. Shop manager , Area manager, Training manager, State manager, District manager,Marketing Excutive and Sales Manager