Product Support Executive Jobs

As a Product Support Executive, you will play a vital role in ensuring customer satisfaction and the successful use of our products. Your primary responsibilities will include:- **Customer Assistance**: Provide direct support to customers via phone, email, or chat to address their questions and issues regarding our products. You will help customers understand product features and troubleshoot problems effectively.- **Issue Resolution**: Analyze and resolve product-related challenges reported by customers. This requires quick thinking and attention to detail to ensure timely and accurate solutions.- **Documentation**: Maintain accurate records of customer interactions, issues encountered, and resolutions provided. Documentation helps in tracking recurring problems and enhancing product offerings.- **Collaboration**: Work closely with the product development and engineering teams to relay customer feedback and suggest improvements. Your insights will be valuable for future product updates.- **Training and Support**: Assist in training customers on how to use the products effectively, ensuring they maximize their experience with our offerings.To succeed in this role, you should have 1 to 3 years of experience in a customer support or product support role. Strong communication skills, both verbal and written, are essential, as is the ability to work well in a team-oriented environment. Problem-solving skills and a proactive approach to customer service will also be important for effectively addressing customer needs. Proficiency in using support ticket systems and familiarity with technical product features is highly desirable.

Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

We are looking for a motivated and enthusiastic Field Sales Executive to join our team in Hyderabad. In this role, you will be responsible for driving sales and building strong relationships within the assigned territory.**Key Responsibilities:**- **Customer Engagement:** Actively pursue potential customers and engage with them to understand their needs and present suitable products or services.- **Sales Presentations:** Conduct product demonstrations and presentations to showcase features and benefits effectively, helping customers make informed decisions.- **Market Research:** Gather market intelligence and competitive information, helping the company adjust its sales strategies and stay ahead.- **Lead Generation:** Identify and generate new leads through networking, conferences, and local events, ensuring a continuous flow of potential customers.- **Sales Reporting:** Maintain accurate records of customer interactions and sales activities, providing insights into sales performance and identifying areas for improvement.- **Collaboration:** Work closely with the sales team and other departments to ensure a seamless customer experience from initial contact to post-sale support.**Required Skills and Expectations:**Candidates should be male and possess strong communication and interpersonal skills, enabling them to connect effectively with customers. A basic understanding of sales principles and a willingness to learn are essential. You should be results-oriented and able to work independently while managing time effectively. The ideal candidate will show enthusiasm for sales and a proactive approach to problem-solving. A positive attitude and the ability to handle rejection gracefully are also important for this role.

We are looking for a PLM Engineer with 3-6 years of experience in Gurugram. The role involves working with Teamcenter Engineering, NX, Solid Edge, ERP, and Auto CAD Designer to provide technical support, pre-sales activities, solution consulting, and customer success. The ideal candidate should have a background in IT, strong communication skills, and the ability to effectively position products. A graduate degree is required for this full-time position based in the office.

Job Purpose: We are seeking a dynamic and results-driven Technical Sales Executive to join our team in the conveyor belt manufacturing industry. The ideal candidate will have strong technical knowledge of industrial conveyor systems and a proven track record in B2B sales. You will be responsible for identifying new business opportunities, managing client relationships, and providing tailored solutions to meet customer needs in industries such as mining,Pharma,Food,Chemical, cement, packaging, logistics, and manufacturing.Responsibilities: Develop and execute strategic sales plans to meet or exceed sales targets.Identify new business opportunities and generate leads in target markets.Conduct client visits, technical presentations, and product demonstrations.Understand customer requirements and provide technical solutions using our conveyor belt products and systems.Prepare and deliver quotations, negotiate contracts, and close deals.Maintain strong relationships with existing clients to ensure repeat business and referrals.Coordinate with engineering and production teams to ensure client requirements are met accurately and on time.Monitor market trends, competitor activity, and customer feedback to improve product offerings and sales strategies.Attend trade shows, exhibitions, and industry networking events to promote the brand and products.Provide after-sales support and assist with technical troubleshooting when necessary.Requisite Skills: Strong knowledge of conveyor systems, material handling equipment, or related industrial products.Excellent communication, negotiation, and interpersonal skills.Desired Skills:Proficiency in MS Office, AutoCAD (preferred), and CRM software.Willingness to travel extensively for site visits, presentations, and client meetings.

Job SummaryWe are seeking a technically adept and proactive Level 2 Product Support Executive with proven expertise in software testing and Dot.Net technology. This role is responsible for resolving technical issues escalated by the Level 1 support team, testing new features and product releases, and performing minor code fixes for technical bugs. The right candidate will provide high-quality support to customers and employees, including direct communication with US-based clients, ensuring a world-class support experience and product quality.Key Responsibilities Handle and resolve technical issues escalated from the Level 1 support team which require more advanced troubleshooting or code-level intervention. Communicate with customers and internal employees via email, chat, and phone to provide timely, clear, and effective technical support. Analyse, troubleshoot, and resolve product and application issues that are beyond the scope of Level 1 support. Identify, diagnose, and deliver code fixes for minor technical bugs in the product. Conduct comprehensive testing (manual/automated) of all new features, product releases, and bug fixes prior to deployment in the live environment. Document, track, and manage bugs/issues using internal ticketing and bug-tracking systems. Work closely with the development and QA teams to ensure timely and quality resolution of issues. Assist with software deployment, configuration, and verification as required. Create and update knowledge base documentation, FAQs, and support articles. Provide feedback for improving product usability and reliability based on support interactions and testing insights. Escalate complex unresolved issues to product development or other relevant teams as needed.Required Skills & Qualifications Bachelors degree in Computer Science, Information Technology, or related discipline. 3+ years experience in a technical/product support role, preferably in a Level 2 support capacity. Strong knowledge of Dot.Net technologies (C#, ASP.Net), SQL Server, and ability to analyse/modify code for minor bug fixes. Hands-on experience in software/product testing, including the use of manual and automated testing tools. Excellent written and spoken English communication skills, comfortable working directly with US-based staff and customers. Strong troubleshooting, analytical, and technical problem-solving skills. Experience with ticketing and bug-tracking systems (e.g., Zoho). Self-motivated, with the ability to work independently in a 100% remote capacity. Ability to manage and prioritize multiple issues and projects in a fast-paced environment.If you meet the above criteria and are ready for a challenging and rewarding remote career, please apply with your updated resume-hr@edictate.com

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.

We are hiring dynamic and motivated Marketing Executives to join our growing team!You will support marketing campaigns and brand initiatives, and lead generations.RequirementGood Communication skillsExperience in marketing or sales field

Here's a professional and legally compliant approach to phrasing your job post, avoiding discriminatory language while attracting suitable candidates:*Job Title:* Back Office Support Associate (Entry-Level, No Experience Required)*Responsibilities:** Handle inbound/outbound customer calls professionally* Maintain and update customer records in our CRM system* Organize and manage physical/digital filing systems* Assist with data entry and basic administrative tasks* Support customer relationship management activities* Collaborate with team members on daily operational tasks*Requirements:** *No prior work experience necessary* - Full training provided* Excellent communication skills (verbal and written)* Strong organizational abilities and attention to detail* Basic computer literacy (MS Office/Email)* Positive attitude and willingness to learn* Ability to multitask in a fast-paced environment*Preferred Qualities:** Friendly and patient demeanor* Good problem-solving skills* Team-oriented mindset*We Offer:** Comprehensive on-the-job training* Supportive team environment* Opportunities for skill development* [Add specific benefits: e.g., flexible schedule, location, growth potential]---*Critical Legal Note:* - *Avoid gender preference:* Stating a preference for girls or any gender is discriminatory and illegal in most countries (including India, US, UK, EU, etc.). Focus on skills and qualities instead.- *Equal Opportunity:* Explicitly state: We are an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, age, or other protected characteristics.*Tips for Better Results:*1. *Highlight training:* Emphasize no experience needed prominently2. *Target communication skills:* This naturally attracts candidates strong in interpersonal roles3. *Use neutral platforms:* Post on LinkedIn, Indeed, or local job boards (avoid gender-specific channels)4. *Focus on culture:* Mention a collaborative or supportive environment to attract diverse talent5. *Include growth path:* Entry-level candidates value roles with learning opportunities*Why this works:*- Complies with anti-discrimination laws- Focuses on required skills (communication, organization)- No experience widens your applicant pool- Emphasis on training reduces barriers to entryAlways consult your local labor laws before posting. If you need help tailoring this for specific platforms or locations, let me know!

Key Responsibilities:1. Customer Assistance:o Provide support to clients via phone, email, and live chat.o Respond to inquiries related to accounting software, financialstatements, billing, and other accounting-related matters.o Assist clients with troubleshooting and resolving issues promptly.2. Issue Resolution:o Identify, investigate, and resolve customer issues in a timely manner.o Escalate complex issues to higher-level support or specializeddepartments when necessary.o Follow up with clients to ensure their issues are fully resolved andthey are satisfied with the service provided.3. Product Knowledge:o Maintain a thorough understanding of the companys accountingproducts and services.o Stay updated with new features, updates, and changes in accountingregulations.o Educate clients on how to use accounting software and otherfinancial tools effectively.4. Customer Relationship Management:o Build and maintain strong relationships with clients by providingexceptional customer service.o Keep accurate records of customer interactions, issues, andresolutions in the CRM system.o Gather customer feedback and provide suggestions for productimprovements.5. Training and Support:o Conduct training sessions for clients on how to use accountingsoftware and understand financial reports.o Create and update user manuals, FAQs, and other supportdocumentation.o Assist in onboarding new clients and setting up their accountingsystems.6. Team Collaboration:o Work closely with other departments, including accounting, sales,and technical support, to ensure cohesive service delivery.o Participate in team meetings and contribute to the continuousimprovement of customer support processes.Qualifications and Skills: Education:o Bachelors degree in Accounting, Finance, Business Administration,or a related field. Experience:o Previous experience of 2-3 years in customer support or a relatedfield, preferably within the accounting or financial services industry.o Must have Experience with accounting softwares (e.g., QuickBooks,Xero, Capium, Sage) Skills:o Strong understanding of accounting principles and financialstatements.o Excellent communication and interpersonal skills.o Proficiency in using customer support software and CRM systems.o Problem-solving skills and the ability to work under pressure.o Attention to detail and accuracy in handling financial information.Personal Attributes: Professionalism: Demonstrates a high level of professionalism and ethicalstandards. Client-Focused: Committed to providing excellent service and buildingstrong client relationships. Patience: Ability to remain patient and calm while addressing client issuesand concerns. Proactive: Takes initiative to identify and address potential issues beforethey escalate. Team Player: Works well in a team environment and collaborates effectivelywith colleagues.

alary: Up to 25,000 per month + Performance-Based IncentivesExperience: Minimum 1 year in SalesLocation: Gurgaon and DelhiShift: Day ShiftIndustry: [Add industry e.g., Real Estate, Education, FMCG, etc.] (Optional)Employment Type: Full-Time---Job OverviewWe are looking for a motivated and experienced Sales Executive to join our growing team in Gurgaon and Delhi. The ideal candidate will have a strong background in sales, excellent communication skills in English, and the drive to meet and exceed targets.---Key Responsibilities:Identify potential customers and generate new business opportunities.Conduct sales visits, presentations, and follow-ups.Understand customer needs and offer appropriate products/services.Achieve monthly sales targets and contribute to team goals.Maintain strong relationships with clients to ensure repeat business.Provide timely reports on sales activities and performance.---Requirements:Minimum 1 year of experience in sales.Excellent communication skills in English.Strong interpersonal and negotiation skills.Ability to work independently and as part of a team.Prior experience in [insert industry, if known] is a plus.---Benefits:Fixed salary up to 25,000 per month.Attractive performance-based incentives.Opportunity for career growth and advancement.

Visit potential customers for new business Design and implement effective marketing strategies to sell medical products of the company Provide customers with quotations Negotiate the terms of an agreement and close sales Gather market and customer information and provide feedback on buying trends Represent your organization at trade exhibitions, events and demonstrations Identify new markets and business opportunities Review your own sales performance Proven experience as a Medical sales representative

**Job Title:** Field Marketing Executive **Company:** Rightfit Resources OPC Pvt Ltd **Location:** All over Odisha **Salary:** 15,000 - 65,000 per month **Join Rightfit Resources!** We're hiring Field Marketing Executives who are passionate about sales and marketing. In this role, you'll generate leads, execute marketing campaigns, analyze market trends, and manage territories. Youll also promote our brand, acquire clients, and achieve sales targets.**Qualifications:** - Bachelor's in Marketing, Business, or equivalent - Proven field marketing or sales experience - Excellent communication skills - Willing to travel extensively **Apply Now:** Submit your resume via [this link](https://forms.gle/Z5AttdqEpRC2VCZ6A).**Note:** Only shortlisted candidates will be contacted.

As a Technical Support Executive, you will be responsible for providing exceptional support to our customers by troubleshooting technical issues, resolving inquiries, and ensuring customer satisfaction. You will work closely with clients to understand their needs and provide solutions in a timely manner.Key Responsibilities:Respond to customer inquiries via phone, email, or chat regarding technical issues.Diagnose and troubleshoot hardware and software problems.Provide step-by-step guidance to customers to resolve technical issues.Document customer interactions and maintain accurate records of issues and resolutions.Collaborate with the development and engineering teams to escalate unresolved issues.Educate customers on product features and best practices.Conduct follow-up calls or emails to ensure issue resolution and customer satisfaction.Stay up-to-date with product knowledge and industry trends.Participate in training sessions and contribute to knowledge base articles.Qualifications:Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).Proven experience in technical support or a related field.Strong understanding of computer systems, mobile devices, and software applications.Excellent problem-solving skills and attention to detail.Strong communication skills, both verbal and written.Ability to work independently and as part of a team.Customer-oriented attitude with a passion for helping others.

Key Responsibilities:Conducting outbound calls to potential customers and educating them about our home services.Building and maintaining a strong relationship with customers by providing excellent service and addressing their needs.Keeping track of customer inquiries and following up on leads to ensure a high conversion rate.Identifying potential clients and generating leads through market research and networking.Meeting daily, weekly, and monthly sales quotas.Assisting customers in scheduling appointments and resolving any issues they may have.Maintaining accurate records of calls and sales in our CRM database.Collaborating with the sales team and providing them with customer feedback to improve our services.Requirements:High school diploma or equivalent.1 years of experience in a similar role, preferably in the home services industry.Strong communication and interpersonal skills.Ability to persuade and influence customers.Proficient in using CRM tools and MS Office.Good negotiation and sales skills.Organized, self-driven, and able to work in a fast-paced environment.Bilingual candidates are preferred.

Job Description*1-2 years experience*we are looking for a qualified Customer Support Executive to manage a team of representatives who offer excellent customer service and after-sales support.*you will create policies and procedures and oversee the customer services provided by the team.*The customer support services will be responsible for the selection of staff in the hiring process and ensure that standardized level of service is maintained foe all customers.*To be successful as a customer support executive you should display excellent interpersonal and communication skills as well as a professional appearance*These skills will prove invaluable when mentoring the representative in your team and mediating with customer.*An outstanding customer support executive should possess a proven track record of successful customer service and management skills..*Hardware sales.

Contributing to the development of marketing strategies.Designing and implementing marketing plans for company products.Answering client queries about product specifications and uses.Maintaining client relations.Working with the sales team to develop targeted sales strategies.

Managing large amounts of outbound calls in a timely manner. Identify customers' needs, clarify information, research every issue, and provide solutions. Seize opportunities to build comfort with customers and handhold them in Educating them about our product offerings and closing the sale of products. Build sustainable relationships and engage customers by taking the extra mile. Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty. Frequently attend training sessions to improve knowledge and performance level. Meet personal/team qualitative and quantitative targetRequirements: Strong written and verbal communication skills along with active listening and interpersonal skills. Should be able to grasp information, processes and apply concepts in different real-world scenarios. Customer focus and adaptability to different personality types. Ability to empathize with customers and build a relationship. Ability to work in a high-pressure environment. Successful Completion of Graduate Degree is mandatory. Fluency in Hindi and English, knowledge of regional languages will be preferred (Malayalam, Bengali, Punjabi, Telegu, Tamil)Office Timings: 6 days working, (Monday to Saturday) The second Saturday of the month is off. Expected 9 hours of work from the office between (9:00am to 7:00pm)Eligible Streams:Open for All.

Job Overview:We are looking for a Pre -sale Support Executive with strong Communication and convincing skills,Hunger to grow the business through Lead generation, Data extraction, Tele-calling and differentsocial media accounts.Job Responsibilities and Duties1. Generating new Clients through lead generation, Data extraction, Tele-calling, anddifferent social media accounts.2. Understand the target markets, including industry, company, project, company contractsand accordingly design & make our offering.3. Ensuring consistent engagement with potential clients to ensure closure of deal.4. Possess a strong understanding of our products, and our competition in the industry.5. Follow the latest industry developments and align our offering accordingly.