Phone Banking Officer Job Vacancies in Ahmedabad

We are looking for a dedicated Phone Banking Officer to join our team in Ahmedabad. This full-time position is perfect for freshers who have completed their 10th grade education. The role requires female candidates who are comfortable working from the office.Key Responsibilities:- Customer Support: Handle incoming calls from customers, providing assistance and addressing inquiries about banking services.- Account Management: Help customers with their account-related questions and guide them through processes like balance inquiries and transaction confirmations.- Problem Resolution: Identify and resolve customer issues effectively, ensuring a positive experience for all callers.- Product Promotion: Inform customers about new and existing banking products, encouraging them to take advantage of available services.- Data Entry: Accurately input customer information and call details into the system for tracking and reporting purposes.Required Skills and Expectations:- Communication Skills: Strong verbal communication is essential to effectively interact with customers and convey information clearly.- Customer Service Orientation: A friendly demeanor and a willingness to assist customers will help build a positive relationship with clients.- Attention to Detail: Ability to listen carefully and record information accurately to prevent errors.- Basic Computer Skills: Familiarity with handling basic computer functions to enter data and access customer information.- Team Player: A collaborative attitude is important, as you will work closely with other team members to ensure customer satisfaction. This role is ideal for those looking to start their career in banking and customer service.

Company Name - India First life Insurance CompanyProfile - Phone Sales ManagerJob Role - Selling of life insurance through callingData and leads are provided by the companyLocation - Kolkata , Ahmedabad , Pune , Hyderabad

ON / DESIGNATION Phone Manager BancassuranceBAND / GRADE Executive Trainee (Off Role) / Executive (On Role)JOB RESPONSIBILITIES Calling and identifying potential customers from allocated campaigns Convincing prospects about products Ensure timely call backs and follow-ups for closure of sales Ensure correct information is provided to the customer on calls Fulfill all company-established policy obligations Ensuring 80% Login to issuance Retain continuous awareness of transactions, sales and keep relative