Passenger Handling Job Vacancies in Surat

As an Airport Customer Service Associate, you will play an essential role in ensuring that travelers have a pleasant experience at the airport. This position involves assisting passengers with their inquiries and providing support throughout their journey.Key Responsibilities:1. **Passenger Assistance:** Greet passengers, provide information about flight schedules, and assist with check-in processes. You will help passengers navigate the airport and answer any questions they may have.2. **Baggage Handling Support:** Assist passengers with baggage-related issues, such as lost luggage or missing items. You will guide them through the procedures to resolve these issues efficiently.3. **Situation Management:** Handle customer complaints and concerns in a calm and professional manner. You will work to find solutions and ensure a satisfactory resolution for the passengers.4. **Information Dissemination:** Stay updated on flight changes and airport services to communicate accurate information to passengers. You are the primary source of information for travelers during their time at the airport.Required Skills and Expectations:To succeed in this role, you should have strong communication skills and the ability to work well under pressure. A friendly demeanor and problem-solving skills are essential, as you will often deal with people in various situations. Previous experience in customer service is helpful but not required. You should be willing to work in a fast-paced environment and adapt to changing situations as needed. A high school diploma is required for this full-time position.

Job Overview:Ground Staff are responsible for handling all on-ground operations at airports to ensure the safe, smooth, and efficient functioning of flights. They assist passengers during check-in, boarding, and baggage handling, and coordinate with flight and maintenance teams for on-time departures and arrivals.Key Responsibilities:1. Passenger HandlingAssist passengers at check-in counters and boarding gates.Verify passenger documents (tickets, ID, visa, etc.).Provide flight information and guidance regarding baggage, boarding time, and gates.Handle passenger queries, requests, and complaints professionally.Assist special needs passengers (elderly, disabled, unaccompanied minors, etc.).2. Baggage HandlingTag, load, and unload baggage safely and efficiently.Operate conveyor systems and baggage carts.Ensure correct baggage delivery to flights and reclaim areas.Handle lost, delayed, or damaged baggage cases.3. Ramp OperationsDirect aircraft to parking bays using signals or radio communication.Assist in loading and unloading cargo and catering supplies.Coordinate aircraft refueling, cleaning, and maintenance support.Inspect runways and parking areas for safety and cleanliness.4. Coordination and CommunicationMaintain clear communication between flight crews, ground control, and airport departments.Ensure flight schedules are maintained with minimum delays.Report any irregularities or safety issues to the supervisor or duty officer.5. Safety and ComplianceFollow all aviation safety and security regulations.Conduct safety checks and ensure ground handling equipment is functioning properly.Maintain confidentiality and adhere to company policies.Skills and Competencies:Excellent communication and interpersonal skills.Strong organizational and multitasking ability.Knowledge of airport codes, schedules, and procedures.Ability to work under pressure and handle stressful situations calmly.Basic computer literacy (MS Office, check-in software, etc.).Teamwork and customer service orientation.Educational Qualification:Minimum: 10+2 (Higher Secondary) or equivalent.Preferred: Diploma or certification in Aviation, Airport Management, or Hospitality.Experience:Entry-level positions available for freshers.