Passenger Handling Job Vacancies in Dhubri

We are looking for dedicated Airline Ground Staff to join our team in Dhubri, Assam. This position is ideal for individuals seeking to start their career in the aviation sector. You will play a key role in ensuring smooth operations at the airport.Key Responsibilities:1. Passenger Assistance: You will help travelers with check-in procedures, boarding, and baggage handling, ensuring they have a pleasant experience.2. Safety and Security: You will be responsible for maintaining safety protocols at the airport, which includes checking travel documents and monitoring luggage.3. Communication: You will act as a liaison between passengers and airline personnel, providing information on flights, delays, and gate changes. Clear communication is vital to keep everyone informed.4. Problem Solving: You will assist passengers with queries or issues that arise, working to find quick and effective solutions, ensuring customer satisfaction.Required Skills and Expectations:Candidates must have a high school diploma (12th pass) or equivalent. Prior experience in customer service is preferred but not required. Strong communication skills are essential, as you will interact with many people daily. The ability to work in a team and handle stressful situations calmly is necessary. A professional appearance and a positive attitude are important for representing the airline. You should be comfortable working in a fast-paced environment and be flexible with work hours, including weekends and holidays.

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.