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Passenger Handling Job Vacancies in Bhadrak

Airport Customer Service Associate || Freshers & Experienced

Aervista Institute of Aviation & Hospitality Management

  • 0 - 1 yrs
  • 8.0 Lac/Yr
  • Bhadrak
Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service
SHARE YOUR RESUME 8282965559nWe are looking for an enthusiastic Airport Customer Service Associate to join our team in Bhadrak, India. This entry-level position is perfect for individuals eager to embark on a career in customer service within the travel industry.nnKey Responsibilities:n- Assist Travelers: Greet and assist travelers at the airport, providing information about flights, check-in procedures, and airport facilities.n- Handle Customer Inquiries: Address passengers inquiries and concerns promptly and courteously, ensuring a positive travel experience.n- Support Check-in Processes: Help with the check-in process for passengers, managing baggage drop-offs and special requests efficiently.n- Maintain Safety and Security: Ensure compliance with safety and security protocols at all times, maintaining a secure environment for passengers and staff.nnRequired Skills and Expectations:nCandidates should possess a minimum of a 10th-grade education, demonstrating the ability to communicate effectively with customers. Strong interpersonal skills are essential, as the role involves dealing with diverse individuals in a fast-paced environment. A friendly demeanor and a willingness to help others are crucial. Moreover, candidates should be open to working flexible hours, including weekends and holidays, to accommodate the airports operational needs. Previous experience is not mandatory, making this an ideal opportunity for those looking to start their career in customer service.
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Aircraft Marshalling Baggage Claim Baggage Handling Boarding Procedures Flight Check-in Gate Operations Lost and Found Procedures Multitasking Passenger Assistance Safety Regulations Security Procedures Teamwork Time Management Customer Service Problem Solving Emergency Response Conflict Resolution Computer Skills Attention to Detail Communication Skills
Duties and responsibilitiesCheck-in and boarding assistance: Agents operate at check-in counters and boarding gates. Their tasks include:Greeting passengers and checking their tickets and travel documents.Issuing boarding passes and seat assignments.Tagging and processing checked baggage and charging for any overweight luggage.Making public address announcements about flight information and boarding times.Passenger support: They serve as a resource for passenger questions and issues, including:Providing information about flight schedules, gate changes, and airport facilities.Assisting with special requests for passengers who require additional support, such as those with disabilities, unaccompanied minors, and the elderly.Irregular operations: In the event of flight delays, cancellations, or other disruptions, agents are responsible for:Helping with rebooking and alternative travel arrangements for affected passengers.Managing and resolving customer complaints calmly and professionally.Baggage services: When luggage is lost, delayed, or damaged, agents assist passengers with the claim process.Administrative and operational tasks: In addition to customer service, agents perform various behind-the-scenes duties, such as:Preparing flight paperwork.Using computer systems to enter passenger and flight information.Maintaining a clean and orderly work area.
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Airport Operation Aviation Hospitality Ground Handling Passenger Handling Airport Cargo
Job Openings for 26 Airport Ground Staff Jobs for Freshers in Ranchi, Deoghar, Darbhanga, Patna, Koch Bihar, Bhubaneswar, odisha, Sitamarhi, Bihar, Bokaro Steel City bokaro, Bhadrak, having Educational qualification of : Higher Secondary, B.A with Good knowledge in Airport Operation, Aviation, Hospitality, Ground Handling, Passenger Handling, Airport Cargo etc.
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Freshers For Airport Ground Staff - Bhadrak

Aervista Institute of Aviation & Hospitality Management

  • 0 - 1 yrs
  • 8.0 Lac/Yr
  • Bhadrak
Airline Operations Airport Operation Aviation Hospitality Aviation Security Ground Staff Activities Interpersonal Skills Ground Handling Cargo Handling Passenger Handling Airport Ground Handling Airport Cargo Ground Operation Ground Management
SHARE YOUR RESUME 8282965559nWe are looking for dedicated Airport Ground Staff to join our team in Bhadrak, India. This full-time position is ideal for individuals who are passionate about aviation and customer service, with a requirement of a minimum education of 10th pass.nnKey Responsibilities:nn1. Passenger Assistance: Help passengers with check-in procedures, provide boarding passes, and assist with luggage handling to ensure a smooth travel experience.nn2. Baggage Handling: Safely manage the loading and unloading of baggage to prevent damage, ensuring it is correctly directed to the appropriate flights.nn3. Customer Service: Address inquiries and provide information regarding flight schedules, gate changes, and airline policies, offering support to enhance customer satisfaction.nn4. Coordination with Airlines: Work closely with airline staff and other airport departments to ensure that all operations are carried out efficiently and in accordance with safety regulations.nnRequired Skills and Expectations:nnSuccessful candidates should possess strong communication skills to interact effectively with passengers and team members. Attention to detail is essential for managing flight information and baggage. The ability to work in a fast-paced environment, staying calm under pressure, is crucial. A collaborative spirit and willingness to assist others are valued traits in this role. No prior experience is necessary, making this an excellent opportunity for those starting their careers in the aviation industry.
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