21

Operation Engineer Graduate Jobs in Bangalore

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  • 3 - 5 yrs
  • 6.0 Lac/Yr
  • Bangalore
Business Development Operations B2B Sales Corporate Business Development Communication Engineering
We are looking for Sales officers - Focus on high-quality leads across Modwins core verticals such as ELV Turnkey Projects [Passive, AV, Security, Fire Alarms, IBMS, etc...]. Digital Signages, Video Walls, Interactive Smart Class Solutions and Wi-Fi managed Services. Experience - 3 to 5 years in B2B sales preferably in ELV systems, AV solutions, IT infrastructure, Wi-Fi Systems,etcEducational Qualification: Diploma / ITI in Electronics Engineering, Business Administration, Marketing or related fields. Age : 25 to 40 years
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Hiring Logistics Executive For Jigani Bangalore

Aimison Business Solutions Pvt. Ltd

  • 4 - 5 yrs
  • Jigani Bangalore
Warehouse Operations Warehouse Management Inventory Control Estimation & Billing Engineer Logistics
We are looking for a Logistics Executive with 45 years of experience in warehouse and logistics operations within the manufacturing industry.Requirements:Minimum 45 years relevant experienceStrong knowledge of inventory control and warehouse managementHands-on experience with billing, E-way bill, and E-invoicingExperience in a manufacturing setup is mandatory.GRN
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Pharmacy Pharmacist Doctor MBBS Pharma D Pharma Pharma D BPT MPT Staff Nurse Nursing Biomedical Service Engineer Biochemistry Microbiology Clinical Pharmacist Physiology Nursing Staff Biotechnology Biomedical Engineer Biochemist Pharmacis Zoology Botany Anaesthetist Radiology Technologist
Job Description:We are looking for a skilled Operation Theatre Technician to assist in the smooth functioning of the operation theatre. The primary responsibility of the Operation Theatre Technician is to assist the surgical team in preparing the operation theatre, surgical instruments, and equipment before surgery. They also need to assist the surgeon during the surgery and ensure all instruments are properly sterilized and stored after the surgery.Responsibilities:- Prepare the operation theatre, surgical instruments, and equipment before surgery
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  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Bangalore
Product Listing Executive Site Operations
We have vacant of 4 Listing Engineer Jobs in Bangalore, for Freshers Educational Qualification : B.E, B.Tech, M.Tech Skill Site Operations etc.
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Technical Sales Engineer

Zavasi Technologies Private Limited

  • 1 - 5 yrs
  • 8.0 Lac/Yr
  • Bangalore
Tech Sales Technical Sales Executive Business Development Operations Technical Sales
Key Responsibilities:Identify and develop new business opportunities in the IT sector (products, services, or solutions).Understand client requirements and propose relevant IT solutions (cybersecurity, cloud, infrastructure, etc.).Prepare and deliver appropriate presentations on products and services.Conduct market research to identify selling possibilities and evaluate customer needs.Build and maintain strong, long-lasting customer relationships.Achieve agreed-upon sales targets and outcomes within schedule.Collaborate with technical and pre-sales teams for solution mapping and proposals.Maintain CRM and provide timely reporting of sales pipeline and activities.Represent the company at conferences, exhibitions, and networking events.
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Voice Process International Non Voice Business Process Outsourcing BPO Operations Desktop Support IT Technical Support Engineer Troubleshooting Skills OS Installation Hardware Firewall Firewall Management Software Installation
ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397
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Committed to Excellence Innovation and Superior Customer Service. Our Dynamic Team Works On State‐of‐the-art Elevator Technologies Serving Both Commercial and Residential Sectors. AS We Expand Our Operations We Are Looking For Passionate Professionals to Join US in Key Roles. ________________________________________ Position 1: Branch Manager Key Responsibilities: &bul
Sales EngineerKey Responsibilities: Develop and maintain strong relationships with clients, understanding their needs and offering tailored solutions. Present product features, technical details, and benefits to prospective customers. Collaborate with the engineering team to provide technical support and resolve client queries. Identify new business opportunities and generate leads to meet sales targets. Prepare and deliver technical presentations and proposals.Qualifications: Bachelors degree in Engineering (Mechanical, Electrical, or related discipline). Prior experience in technical sales, preferably within the elevator, building services, or similar industries. Strong technical acumen with the ability to understand and explain complex systems.
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Hiring For MEP Billing Engineer

JOB24by7 Recruitment Consultancy Services

Billing Engineer Estimation & Billing Engineer MEP Maintenance Operations Records Management
Job Title - MEP Billing Engineer We are hiring a Billing Engineer who can ensure precise and punctual billing for our MEP projects. Responsibilities include invoice generation, cost estimation, and maintaining project records. They collaborate with teams - Projects, Costing, Purchase & Client to manage billing accuracy, and ensure timely submission of bills.We are hiring a Billing Engineer who can ensure precise and punctual billing for our MEP construction projects. Responsibilities include IMIR generation, Measurement preparation, cost estimation, and maintaining project records. They collaborate with teams - Projects, Costing, Purchase & Client to manage billing accuracy, and ensure timely submission of bills.Key Responsibilities:Generate and review invoices in line with contract terms and project milestones.Ensure accuracy in billing for labor, materials, and equipment.Maintain understanding of project scope and contract terms for accurate billing.Collaborate with various teams to gather project data for billing.Track project progress and address discrepancies promptly.Facilitate communication between teams and clients.Maintain Material reconciliation sheet for Delivery V/s Billed.Maintain the record for Billed quantity and unbilled quantity.Maintain the record for additional work done.Maintain the IMIR/ Material delivery tracker.Qualifications:Bachelor's degree in Mechanical Engineering.Minimum 4 years' billing experience in MEP construction.Proficient in MIS reporting.Strong MEP project management understanding.Skilled in accounting software and billing systems.Excellent communication and interpersonal skills.Attention to detail and financial accuracy.Problem-solving ability for billing discrepancies.Teamwork capability.Knowledge of industry regulations.Technical knowledge of material.
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  • 1 - 3 yrs
  • 3.0 Lac/Yr
  • Bangalore
ITI Electrician Installation Engineer Maintenance Operations
Should be ITI electrical / Mechanical / electronics or diploma in electonicsHave 2-3 years of experience in repair / installation and maintenanceMust have knowledge of electrical / mechanical fieldAdvantage if worked in security system industry on boom barriers, bollards, access controlsmust be willing to travel chennai, kochi for maintenance workThis job involves doing maintenance on field for boom barriers, automatic bollardsShould be ready to install the system also, like Boom Barrier, UVSS, automatic bollards
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Airport Operation Aviation Hospitality Aviation Security Ground Staff Activities Computer Operator Electrical Engineer
LARGEST AIRPORTS JOBSJob opening at Airport for ticketing officer & Ground staff or Drivers staffHR#HRINING FOR:1.Ground Staff: 22,500 to 28,5002.Cash Counter: 26,500 to 36,5003.Ticket Checker: 28,500 to 38,5004.Security Guard: 19,500 to 25,5005.Bouncer: 20,500 to 30,5006.Driver : 35,500 to 45,5007.Passport checker: 32,500 to 45,5008.Cabin crew: 35,500 to 48,5009.Security Supervisor: 28,500 to 42,500Airlines jobs opened for Ground Staff, Cabin crew, Floor manager, Ticketing officer, Loader, Helper, trolley boy, Electrician, Computer operator, Food counter, Luggage counter, Security staff, And other different job category.Qualification required 8th,10th, 12th, Graduate, Post Graduate and Diploma HoldersFacilities: cab + Meal + Leaving + P.F + Medical + Insurance + ESI Facility + 8 Hours Duty Timing + 5 Days working + Over TimeFreshers and experienced candidates both can applyMale / Female both categoriesFor joining related detailsCall HR. HEAD
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PEB,Industrial Site Engineer Wanted

ACETECH PEB SYSTEMS PVT LTD

  • 2 - 5 yrs
  • 4.0 Lac/Yr
  • Bangalore
Steel Structures Warehouse Operations Construction Supervisor Building Construction Factory Operations Pre Engineered Building Structural Site Engineer
We are looking for 5 Site engineers with Diploma or BE civil/MECH education, Compulsory knowledge of handling steel structural works such as PEB, Factory, Godowns & warehouse supervising. Salary budget Rs 18000/ to Rs 32000/. 2+ years experience in detailing of steel structures. Responsibilities include above mentioned projects handling, Daily work planning & report to Higher authorities, Preparing BOQ, labor handling etc. Candidate Willing to handle Projects all Karnataka & South Indian sites can apply
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Operation Manager

Excelindia HR Services

Collect PO From LHO Sites to BE Implemented Prepare Project Plan SBI Chief Manager Assistant Manager Coordination With SME Coordination PM Telecom Engineer Telecom Manager Telecom Network Engineer Banking Operation Walk in
Job Description : Operation ManagerJob Summary : The Operations Manager is responsible for overseeing the daily operations of a company or department, ensuring efficient and effective processes, and driving operational excellence. They collaborate with various teams to streamline operations, manage resources, optimize productivity, and achieve organizational goals.Responsibilities:1. Collect PO from LHO for sites to be implemented2. Prepare project plan with SBI Chief manager and Assistant manager3. Coordination with Implementation partner, SBI MS vendor and Cash management services vendor for smooth rollout3. Collect documents from Implementation partner and get signoff from SBI channel manager.4. Submit invoice of Railtel for payment collection.5. Ensure all necessary documents submitted for payment collection6. Become SPOC for SBI LHO for technical assistance and query resolution.7. Coordination with NOC for router configuration during rollout8. Coordination with SME and PM for tickets resolutionEligibility Criteria:1. Bachelor's degree in computer science/IT, Operations Management, or a related field.2. Proven experience in operations management or a similar role, preferably in the same industry3. Strong knowledge of operational processes, methodologies, and best practices4. Excellent leadership, problem-solving, and decision-making skills5. Ability to analyze data, identify trends, and make data-driven decisions6. Effective communication and interpersonal skills to collaborate with diverse teams7. Proficiency in using relevant software and tools for operations management8. Ability to work under pressure and meet deadlines in a fast-paced environmentLocation Address: PAN IndiaSalary : 5-6 LPAJob Locations : Ahmedabad,Amravati,Bengluru,Chandigarh,Chennai,delhi,Hyderabad,jaipur,lucknow,Kolkata, thiruvananthapuram, Bhubaneswar ,patna,guwahati,bhopal
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Customer Sales Executive AxisBank

Rightfit Resources OPC Pvt. Ltd.

Branch Sales Manager Sales Consultant Sales Coordinator Sales Director Sales Engineer Sales Executive Sales Incharge Sales Person Sales Promoter Sales Operations Analyst Sales Operations Walk in
Are you a fresher Graduate/BBA/MBA ?And want to start your job career in Banking Sector ?( *This job opportunity is only for you)* *We're hiring Fresher's Graduate for CASA Sales Officer ( Field Sales) role in India's Leading Private sector Bank (Bank Payroll Job)* *Job Location:* Pan India*Designation* : CASA- Sales Officer / Sales Executive- CASA( Field Sales) *Salary Package and Benefits:* Fixed Pay 2,36,802+ Average Incentives (Rs 64,000) = Rs. 3,00,802*Mandatory Eligibility Criteria* : - - Min graduate in any stream with a minimum percentage of 50%.- Should have valid DL and Two-wheeler - Should be staying within 10km radius of the allocated Branch - Should have PAN card, Adhaar Card- The required Age as on 01 July 2023 is between 21-28 yrs - Good communication (both verbal and written) skill in both english and the local language- Ready to travel locally for meeting customers during sales calls.- Excellent lead generation and conversion skill, Ability to handle pressure and meet deadlines & work successfully as a part of a team.*Job Description * - Selling of banks and third party products to new customers.- Contacting existing customers for more deposits and cross selling of more products.- Achieve sales targets as assigned by the organization on a daily and monthly basis.- Daily entry of interaction with customers in banks CRM system.- Follow all compliance guidelines
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Mechanical Engineer Design & Operations

Teamplus Staffing Solutions

  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Bangalore
Mechanical Design Costing Estimation Quotations Mechanical Engineer
New business developmentSupport and follow-up for the new quotation as per weekly sales reportReceiving enquiry from regular customerPreparing Design & BOM within time limitPreparing Costing within time limitSending the quotation to customer within time limitFollow-up for the customer PO & Vendor registrationReceiving PO from customerSending MRP to store for the projectsCompleting the production within time with as per BOM and DWGPreparing the invoice and other statutory documentOn time onsite service as per company policy and regulationsHT certificate and report preparation monthly/quarterlyAcknowledgment of DC, Job sheet, InvoicePrepare quotation tracking reportDo the follow-up for the customer paymentsAfter calculations
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PKI Support Engineer

Ashra Technologies

  • 1 - 7 yrs
  • 15.0 Lac/Yr
  • Bangalore
PKI Ciphers Algorithms Key Management Operation Executive Linux Administrator Windows Administrator Work From Home
PKI Support EngineerLocation : Bangloreexperience : 1 to 8 yearsCTC : 10lpa to 15LPAMust Have Skills:1. PKI2. Ciphers3. Encryption algorithms4. Hashing algorithms5. Certificate Authority Good understanding of SSL/TLS negotiations and Cipher Suites Good understanding of Asymmetric and Symmetric cryptography Fair knowledge of JKS and CAPI/CNG based key stores Fair knowledge of Key Management techniques Good understanding of CA (certificate authority) operations 1-3 years of development and operations experience in the following areas Scripting and coding languages such as Java, PERL, BASH and Python Working knowledge of developing tools for automation, monitoring, logging and alerting Linux or Windows system management skills Strong technical contributor capable or working individually and as part of small teams Good at planning, prioritizing, designing and documentation
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Store Manager

Kaizen infoserve pvt ltd

Retail Sales Retail Store Operations Negotiation Skills Communication Skill Knowledge Engineer
Delivering excellent service to ensure high levels of customer satisfaction.Motivating the sales team to meet sales objectives by training and mentoring staff.Creating business strategies to attract new customers, expand store traffic, and enhance profitability.Hiring, training, and overseeing new staff.Responding to customer complaints and concerns in a professional manner.Ensuring store compliance with health and safety regulations.Developing and arranging promotional material and in-store displays.Preparing detailed reports on buying trends, customer requirements, and profits.Undertaking store administration duties such as managing store budgets and updating financial records.Monitoring inventory levels and ordering new itemsHigh school diploma or equivalent qualification.Bachelors degree in Business Administration or relevant field preferred.A minimum of 3 years experience working in a retail environment, ideally in a managerial role.Strong leadership and customer management abilities.Customer service-oriented with in-depth knowledge of basic business management processes.Excellent communication and interpersonal skills.
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Operations Engineer- Bangalore

Talent Zone Consultant

  • 2 - 6 yrs
  • 20.0 Lac/Yr
  • Bangalore
Bigdata Devops Linux Python Virtualization Operations Engineer Walk in
-DEVOPS-Linux-Bigdata-Python/Perl SCRIPTING-Debugging skills/monitoring-Basic knowledge on Cloud/Virtualization/NetworkingMerlin Gokavi
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IT Helpdesk Engineer

Nia IT Solution Pvt Ltd

Networking Desktop Support IT Helpdesk Technical Helpdesk IT Service Desk Help Desk Operations
ROLE: Desktop Support Engineer and NETWORKINGMNC's Recruiting: Tier 1&2QUALIFICATION : Diploma or Any DegreeSALARY : 15k to 30kLOCATION : Bangalore,ChennaiREQUIRED : Fresher and 0 to 1 yrs experienceRECRUITMENT METHOD : Training and direct placement method with Payment after getting placed. 20 Days Training will be provided after placement need to pay (1 year job assurance )with 100% placemnt
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  • 3 - 5 yrs
  • 8.0 Lac/Yr
  • Bangalore
Networking Redhat Linux IT Administrator Server Support Engineer IT Operations IT Infrastructure IT System Data Center LAN WAN Unix System Administrator Linux Server Administrator Bind Apache MySQL Nginx Configuration Management Iptables HAProxy Virt Walk in
Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Own projects, solutions, and key responsibilities within a larger business initiative Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace Enable faster and smarter business processes and implement analytics for meaningful insights Nurture dependable IT infrastructure and networking thats always up and running Partner with internal and external partners to communicate project status, activities, and achievementsOther desirable skills: Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching Experience in project management, application design and integration, and cloud computing Expertise in creating, analyzing, and repairing large-scale distributed systems Creating volumes, assigning to servers and remote replication Experience with Linux servers in virtualized environments Familiarity with the fundamentals of Linux scripting languages Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc. Strong grasp on configuration management tools, such as Puppet and Chef, depending on project requirements Familiarity with load balancing, firewalls, etc. Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc. depending on specific project needs Experience with virtualization technologies, such as Xen depending on project requirements
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  • 1 - 5 yrs
  • 3.5 Lac/Yr
  • Bangalore
Email Drafting Retail Operations Procurement Engineer Purchase Engineer
Taking care of Retail Department.Products Procurement.Raising Purchase Orders.Creation of Costing File.Bank Payments.Customers Handling.Customer Support.Team Handling.Daily Sales Report. Email Drafting.Training will be provided for Retail Operations.
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Operation Manager

Excelindia HR Services

Collect PO From LHO Sites to BE Implemented Prepare Project Plan SBI Chief Manager Assistant Manager Coordination With SME Coordination PM Telecom Engineer Telecom Manager Telecom Network Engineer Banking Operation Walk in
Job Description : Operation ManagerJob Summary : The Operations Manager is responsible for overseeing the daily operations of a company or department, ensuring efficient and effective processes, and driving operational excellence. They collaborate with various teams to streamline operations, manage resources, optimize productivity, and achieve organizational goals.Responsibilities:1. Collect PO from LHO for sites to be implemented2. Prepare project plan with SBI Chief manager and Assistant manager3. Coordination with Implementation partner, SBI MS vendor and Cash management services vendor for smooth rollout3. Collect documents from Implementation partner and get signoff from SBI channel manager.4. Submit invoice of Railtel for payment collection.5. Ensure all necessary documents submitted for payment collection6. Become SPOC for SBI LHO for technical assistance and query resolution.7. Coordination with NOC for router configuration during rollout8. Coordination with SME and PM for tickets resolutionEligibility Criteria:1. Bachelor's degree in computer science/IT, Operations Management, or a related field.2. Proven experience in operations management or a similar role, preferably in the same industry3. Strong knowledge of operational processes, methodologies, and best practices4. Excellent leadership, problem-solving, and decision-making skills5. Ability to analyze data, identify trends, and make data-driven decisions6. Effective communication and interpersonal skills to collaborate with diverse teams7. Proficiency in using relevant software and tools for operations management8. Ability to work under pressure and meet deadlines in a fast-paced environmentLocation Address: PAN IndiaSalary : 5-6 LPAJob Locations : Ahmedabad,Amravati,Bengluru,Chandigarh,Chennai,delhi,Hyderabad,jaipur,lucknow,Kolkata, thiruvananthapuram, Bhubaneswar ,patna,guwahati,bhopal
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Looking For Area Sales Officer AxisBank

Rightfit Resources OPC Pvt. Ltd.

Sales Consultant Sales Coordinator Sales Director Sales Engineer Sales Executive Sales Incharge Sales Manager Sales Promoter Sales Person Sales Operations Analyst Sales Operations Negotiation Skills Presentation Skills Conversation Banking Officer Walk in
Are you a fresher Graduate/BBA/MBA ?And want to start your job career in Banking Sector ?( *This job opportunity is only for you)* *We're hiring Fresher's Graduate for CASA Sales Officer ( Field Sales) role in India's Leading Private sector Bank (Bank Payroll Job)* *Job Location:* Pan India*Designation* : CASA- Sales Officer / Sales Executive- CASA( Field Sales) *Salary Package and Benefits:* Fixed Pay 2,36,802+ Average Incentives (Rs 64,000) = Rs. 3,00,802*Mandatory Eligibility Criteria* : - - Min graduate in any stream with a minimum percentage of 50%.- Should have valid DL and Two-wheeler - Should be staying within 10km radius of the allocated Branch - Should have PAN card, Adhaar Card- The required Age as on 01 July 2023 is between 21-28 yrs - Good communication (both verbal and written) skill in both english and the local language- Ready to travel locally for meeting customers during sales calls.- Excellent lead generation and conversion skill, Ability to handle pressure and meet deadlines & work successfully as a part of a team.*Job Description * - Selling of banks and third party products to new customers.- Contacting existing customers for more deposits and cross selling of more products.- Achieve sales targets as assigned by the organization on a daily and monthly basis.- Daily entry of interaction with customers in banks CRM system.- Follow all compliance guidelines
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Opening For Axisbank Sales Executive Officer

Rightfit Resources OPC Pvt. Ltd.

Branch Sales Manager Sales Consultant Sales Coordinator Sales Director Sales Engineer Sales Incharge Sales Executive Sales Manager Sales Person Sales Promoter Sales Operations Walk in
Are you a fresher Graduate/BBA/MBA ?And want to start your job career in Banking Sector ?( *This job opportunity is only for you)* *We're hiring Fresher's Graduate for CASA Sales Officer ( Field Sales) role in India's Leading Private sector Bank (Bank Payroll Job)* *Job Location:* Pan India*Designation* : CASA- Sales Officer / Sales Executive- CASA( Field Sales) *Salary Package and Benefits:* Fixed Pay 2,36,802+ Average Incentives (Rs 64,000) = Rs. 3,00,802*Mandatory Eligibility Criteria* : - - Min graduate in any stream with a minimum percentage of 50%.- Should have valid DL and Two-wheeler - Should be staying within 10km radius of the allocated Branch - Should have PAN card, Adhaar Card- The required Age as on 01 July 2023 is between 21-28 yrs - Good communication (both verbal and written) skill in both english and the local language- Ready to travel locally for meeting customers during sales calls.- Excellent lead generation and conversion skill, Ability to handle pressure and meet deadlines & work successfully as a part of a team.*Job Description * - Selling of banks and third party products to new customers.- Contacting existing customers for more deposits and cross selling of more products.- Achieve sales targets as assigned by the organization on a daily and monthly basis.- Daily entry of interaction with customers in banks CRM system.- Follow all compliance guidelines
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