Malayalam Job Vacancies in Chennai

Customer Support Executive - Voice ProcessLocation: Perungudi Job Type: Full-timeJob DescriptionWe are hiring Customer Support Executives for a Voice Process. The role involves handling customer calls, resolving queries, and providing excellent customer service.EligibilityAny DegreeGood English communication skillsKnowledge of any regional language is preferredAge below 30 yearsFreshers and experienced candidates can applySalaryCTC: 16,400 per monthTake Home: 14,100 per monthShiftRotational ShiftRotational Week OffImmediate Joiners Preferred

As a Voice Process Executive, you will play a crucial role in managing customer interactions over the phone. Your main objective will be to provide exceptional service and support, ensuring customer satisfaction and loyalty.**Key Responsibilities:**- **Handling Customer Calls:** You will engage with customers through inbound and outbound calls, addressing their inquiries, resolving issues, and providing accurate information about products or services.- **Maintaining Call Records:** You are expected to document all calls and interactions accurately in the system, helping track customer interactions for future reference or follow-up.- **Meeting Performance Targets:** You will work toward specific performance metrics such as call resolution time, customer satisfaction ratings, and adherence to call quality standards.- **Collaborating with Team Members:** You will work closely with your team and supervisors to share experiences, offer feedback, and contribute to a positive working environment.- **Continuous Learning:** Staying updated with product knowledge and services is essential, as this knowledge will help you deliver better support to customers.To excel in this role, you should have excellent verbal communication skills, a friendly and approachable demeanor, and a strong commitment to customer service. Basic computer skills are also necessary for recording and managing customer information effectively. An eagerness to learn and adapt, along with the ability to work well under pressure, will contribute to your success in this position. A minimum education of 12th pass is required, and previous experience is not necessary.

As a Customer Care Associate, you will play an essential role in ensuring customer satisfaction and support. Your primary focus will be assisting customers with their inquiries and providing solutions in a friendly and professional manner.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address queries via phone, email, or chat, ensuring timely and accurate information is given to customers.- **Resolve Customer Issues:** Identify and troubleshoot problems customers face, providing effective solutions to ensure a positive experience.- **Maintain Records:** Accurately log customer interactions and issues in the system to help track queries and resolutions.- **Follow Up:** Proactively reach out to customers to ensure their issues have been resolved to their satisfaction.- **Provide Product Information:** Inform customers about product features, services, and promotions, guiding them in making informed decisions.- **Collaborate with Team Members:** Work closely with colleagues and other departments to share insights and improve customer service processes.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting effectively with customers.- **Problem-Solving Ability:** You should be able to think critically and offer solutions to customer issues.- **Empathy and Patience:** A customer-focused attitude is necessary to understand customer concerns and address them with care.- **Basic Computer Skills:** Familiarity with computer systems and software is important for logging information and tracking customer issues.- **Team Player:** You should be able to work well with others, sharing knowledge and supporting your team. The ideal candidate will have a positive attitude and a willingness to learn. This role is based in Thoraipakkam and requires candidates to work from the office.

Vi Postpaid & Prepaid:1. Malayalam + Basic in English : 7 Vacancy( Salary 17k Take Home )Telephonic interview taken for Out station candidates for Malayalam Batch start Date: 6-April-26Qualification: Any Degree or Diploma - Arrears also can be considered - Plus two also can be consideredShift Timings: Rotational shift / Rotational week off 1. Female Shift Timings: 6am -3pm / 7am - 4pm / 11am - 8pm / 12pm - 9pm / 1pm - 10pm2. Male Evening Shift Timings: 1pm to 10pm / 2pm to 11pm / 4pm to 1amWork Location: Chennai Perungudi