Hiring Fresher - BPO Customer Support Executive - Chennai

- Handle customer queries:

Address and resolve customer inquiries and issues through phone, email, or chat in a professional and efficient manner.

- Provide product information:

Familiarize yourself with company products and services to effectively answer customer questions and provide accurate information.

- Assist customers with technical support:

Guide customers through troubleshooting and technical issues they may encounter with products or services.

- Process orders and returns:

Manage customer orders, process returns, and ensure timely resolution of any related concerns.

- Maintain customer records:

Update and maintain customer database with accurate and relevant information for future reference and analysis.

- Collaborate with other teams:

Coordinate with sales, marketing, and technical teams to provide comprehensive support to customers and improve overall customer experience.

- Strong communication skills:

Ability to communicate effectively with customers, colleagues, and supervisors through phone, email, and chat channels.

- Excellent problem-solving abilities:

Quickly identify customer issues, analyze situations, and provide effective solutions in a timely manner.

- Attention to detail:

Ensure accurate recording of customer information, orders, and issues to maintain high standards of service and quality assurance.

• Experience

  0 - 2 Years

• No. of Openings

  99

• Education

  Graduate (B.A)

• Role

  BPO Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office