L1 Engineer Job Vacancies in Thane

Job Summary:We are looking for an L1 NOC Engineer responsible for monitoring leased line links and network infrastructure. The role involves first-level monitoring, troubleshooting, escalation, and coordination with service providers/vendors to ensure 24x7 uptime and SLA adherence.________________________________________Key Responsibilities: Monitor leased line links, WAN, LAN, and backbone infrastructure through NMS tools. Perform real-time network monitoring, identify outages, packet drops, latency, or performance degradation. Log incidents and update ticketing systems (like ServiceNow, Remedy, or internal tool). Provide first-level troubleshooting (ping, traceroute, checking device/interface status). Escalate unresolved issues to L2/L3 engineers or ISP/vendor as per defined SOP. Coordinate with telecom carriers/service providers for fault resolution. Follow shift rosters (24x7 support environment). Maintain daily network health check reports and shift handover logs. Ensure SLA compliance and proper incident documentation.________________________________________Required Skills & Qualifications: Graduate/Diploma in Electronics/IT/Telecom/Computer Science. 02 years of experience in NOC/network monitoring (Freshers with CCNA/N+ certification can also apply). Basic understanding of leased lines, MPLS, VPN, and Internet links. Knowledge of networking fundamentals (IP addressing, routing basics, OSI layers). Hands-on with monitoring tools (SolarWinds, Nagios, PRTG, Zabbix, or equivalent). Strong communication and coordination skills (with internal teams & ISPs). Willingness to work in 24x7 shifts.________________________________________Good to Have: CCNA / CompTIA Network+ certification. Prior experience with ISP or Enterprise NOC. Familiarity with ITIL ticketing process.

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.Performing disaster recovery operations and data backups when required.Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.Replacing faulty network hardware components when required.Maintaining, configuring, and monitoring virus protection software and email applications.Strong understanding of network infrastructure and network hardware.Ability to think through problems and visualize solutions.Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.Knowledge of application transport and network infrastructure protocols.Ability to create accurate network diagrams and documentation for design and planning network communication systems.Provides specific detailed information for hardware and software selection.Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.Ability to work with all levels of staff within and outside of IT and outside the organization.A self-starter able to work independently but comfortable working in a team environment.Good analytical and problem-solving skills.LAN and WAN experience.Dependable and flexible when necessary.

1) Assembling Pc , Installation of OS and Software.2) Installation and Configuration of Network Printer3) Configuration of Network Product Router/ Access Point 4) Installation /Configuration of Firewalls / Manage Network Switch5) Installation/ Configurations of Servers (Raid Configuration / OS Installation/H/w drivers firmware Update)6) Deployment of Active Directory and Domain Controller7) Installation of Antivirus server 8) Crimping/Punching Network Cable9) Email Configuration

Roles and Responsibilities: Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.

Expreriance 2-4 yearsMonitoring Reporting the alerts to respective teamsAlerts, health checkup, errors, report creationActive Directory Knowledge of AD user, groups and policiesKnowledge of DL's and SGKnowledge of Group policiesServers Server On-boarding and decommissioningPeriodic Updates of serversServer hardeningServer OS and application troubleshootingOperating systems expertise - Windows (advanced), Linux (Basic)Compliance VAPT points closureServer compliance report creationVirtual Desktop Knowledge of virtual desktopAssigning permissions to usersSoftware installation as per requirementUser support for access and troubleshootingVendor Management Requirement sharing and follow up with support partners for infrastructure and other technical requirements/deliveryPriviledge Identity and Access Management tool Knowledge of PIAMUser on-boarding and supportOthers Knowledge of middleware software (IIS, apache) etc.Knowledge of databases (Ms-SQL, PGSQL, Oracle) etc.Develop and implement standard processes for installation, maintenance and enhancement of middleware applicationsGood Knowledge of backup tools and policiesSound networking knowledge requiredGood, if worked on Cloud OR have knowledge on Cloud technologies

Taking ownership of customer issues reported and seeing problems through to resolutionFollowing COMPANY S standard procedures for proper escalation of unresolved issues to the appropriate internal teamsResearch and identify solutions to solve the issuesDiagnose and troubleshoot technical issues.Ask customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsProperly escalate unresolved issues to Service In-charge / Service ManagerProvide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reports as per company policy.Document technical knowledge in the form of notes and manualsMaintain jovial relationships with clientsEnsure additional revenue generation from all customers sites.Be updated with latest technologies and technical skills and keep tool kit and calibrated Multi meter etc. always available with you.Ensure customer satisfaction.