Helpdesk Executive Graduate Fresher Jobs in Bangalore

Receive and respond to facility-related inquiries, requests, and complaints from employees, clients, and visitors promptly and professionally.Maintain a comprehensive knowledge of the organization's facilities, services, and procedures to provide accurate information and assistance.Log all facility-related requests and issues into a helpdesk system, ensuring proper documentation and tracking for timely resolution.Assess the urgency and severity of each request, prioritize tasks, and escalate critical issues to the appropriate personnel or departments for immediate attention.Coordinate with internal teams, external vendors, and service providers to schedule and oversee repairs, maintenance, and other facility-related activities.Provide guidance and support to employees on the proper use of facility equipment, resources, and systems.Ensure compliance with facility policies, procedures, and safety guidelines, reporting any violations or risks to the appropriate authorities.Perform routine inspections of facilities to identify maintenance needs, safety hazards, or areas requiring improvement.Collaborate with the facilities management team to identify trends, recurring issues, and opportunities for process improvement.Prepare and distribute regular reports on facility helpdesk activities, including ticket status, response times, and customer satisfaction metrics.

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Post - Service Desk Engineer/ DC OPSQualification :-B.Tech CS, IT, MCA / BCASalary - 17000/- to 19000/- Per MonthLocation - Noida, Bangalore, ChennaiGender - Male & Female Can Both ApplyDuties & Responsibilities -----To give back to the society what we received from it has been the constant endeavor at HCL Technologies. We take pride in being a company with a strong social conscience, And this ideology stems out of the fact that we are closely linked to the communities we operate in.Note - Normal Charges ApplyMiss Radhika

Company Details Company: Enlighten Software Services Pvt Ltd Work location: Work From Home & Bangalore Office @ Banashankari 3rd Stage Job RequirementsClient Support via Skype ChatExperience Level: 0 - 1+ Years Job Type: Permanent Working Days - 5 Days a Week Probation Period - first 7 Days/first 30 days Rotational Shifts - No Fixed Saturday / Sunday off. Shift Timing - (08:00-17:00 & 17:00 - 03:00)Package 2.06 L per Annum (Including PF)Minimum Commitment - 2 Years Qualification Required: Any Diploma/Graduate/CA Responsibilities and Duties: Handle Client Request and Issues via skype chat Application Monitoring and Reporting Providing excellent customer service support to Global customers Maintaining Daily Log for all the Actions performed Adding case resolution to Knowledge Management System Skills: Strong communication in English and Kannada is a mustCustomer service skills Good Typing Speed is a must Note: No CAB FACILITY or PICK UP DROP FACILITY. Preference given to those candidates who can join ASAP.