Helpdesk Executive Female Graduate Jobs in Bangalore

To Women Career Aspirants!If you have a prior experience in Help Desk Management and a strong Trainer, then this opportunity is for you. DON'T MISS IT!Women on Career Break are most welcome to apply.For further details please visithttps://lnkd.in/gu2awZrYJob descriptionLocation: HSR Layout, Bengaluru, IndiaWork Mode : HybridSkills : Help Desk Management , Good CommunicationKey Responsibilities:Help Desk Management:-Manage the daily operations of our help desk.-Develop and implement procedures for effective help desk management.-Escalate complex issues to the appropriate team members.-Maintain clear and accurate documentation of all interactions.Training & Development:-Develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.-Tailor training content to meet the specific needs and learning styles of our diverse participants.-Evaluate the effectiveness of training programs and make improvements as needed.Key Qualifications:-Minimum 2 years of experience in a help desk or technical support role.-Experience working in the technology sector is preferred.-Excellent communication, interpersonal, and presentation skills.-Ability to develop and deliver engaging and informative training sessions.-Strong analytical and problem-solving skills.-A passion for empowering women and supporting their career development.-Ability to work independently and as part of a team.Must be fluent in English and comfortable working in a fast-paced environmentPlease do email to hr2@hersecondinnings.com if you are interested.

Receive and respond to facility-related inquiries, requests, and complaints from employees, clients, and visitors promptly and professionally.Maintain a comprehensive knowledge of the organization's facilities, services, and procedures to provide accurate information and assistance.Log all facility-related requests and issues into a helpdesk system, ensuring proper documentation and tracking for timely resolution.Assess the urgency and severity of each request, prioritize tasks, and escalate critical issues to the appropriate personnel or departments for immediate attention.Coordinate with internal teams, external vendors, and service providers to schedule and oversee repairs, maintenance, and other facility-related activities.Provide guidance and support to employees on the proper use of facility equipment, resources, and systems.Ensure compliance with facility policies, procedures, and safety guidelines, reporting any violations or risks to the appropriate authorities.Perform routine inspections of facilities to identify maintenance needs, safety hazards, or areas requiring improvement.Collaborate with the facilities management team to identify trends, recurring issues, and opportunities for process improvement.Prepare and distribute regular reports on facility helpdesk activities, including ticket status, response times, and customer satisfaction metrics.