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Handling Customer Queries Fresher Jobs in Pune

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Customer Care Executive Voice Process

Anshri HR Solution

  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Pune
Marathi Hindi BPO English Handling Customer Queries Computer Typing Basic Computers
Job DescriptionCustomer Care Executive (Hindi / English / Marathi Process)Company: Taurus BPO Services India LLPLocation: Delta 1, 5th Floor, Giga Space, Viman Nagar, Pune, Maharashtra 411014Department: Insurance Process Voice SupportContact Person: HR Akid (Mention as Reference during Walk-in)About Taurus BPO:Taurus BPO Services India LLP is a rapidly growing business process outsourcing firm that specializes in insurance process management. We are committed to delivering exceptional customer service experiences through professional communication, empathy, and efficiency.Position Overview:We are hiring energetic and customer-focused Customer Care Executives for our Insurance Voice Process. The role involves interacting with customers via calls, resolving their queries, and ensuring a seamless service experience.Key Responsibilities:Handle inbound and outbound calls related to insurance products and services.Assist customers with policy information, renewals, payments, and claims.Update and manage customer records accurately in the internal systems.Provide professional and polite communication to ensure high customer satisfaction.Meet daily and monthly targets for quality, productivity, and call handling.Coordinate with internal departments to resolve customer issues promptly.Eligibility Criteria:Education: HSC / Undergraduate / Graduate (any stream)Experience: Fresher to 6 months (BPO or customer service preferred)Languages Required: English, Hindi, MarathiShift Timing: Day Shift (Office-based, Full-time)Skills Required:Excellent verbal communication skills in English, Hindi, and MarathiGood listening ability and patience to handle customer queriesBasic computer knowledge and typing skillsPositive attitude and willingness to learnSalary & Benefits:Salary Range: 12,000 17,000 per monthFixed Salary + Attractive Incentives (up to 45,000/month based on performance)Growth opportunities in the insurance process domainFriendly and supportive work cultureWalk-in Interview Details: Venue: Taurus BPO Services India LLP, Delta 1, 5th Floor, Giga Space, Viman Nagar, Pune, Maharashtra 411014 Contact Person: HR Akid Note: Walk-in directly and mention HR Akid as a reference during the interview.Skills & RequirementsRequired SkillsExcellent verbal communication skills in English, Hindi, and MarathiGood listening ability and patience to handle customer queriesbasic computer knowledge and typing skillsPreferred SkillsPositive attitude and willingness to learnExperience0 - 1 yearsEducationGraduation (10 + 2 + 3)Age Range18 - 34 yearsLanguages RequiredEnglish, Hindi, Marathi
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Customer Success Executive Jobs For B.C.A Freshers

Inclined Digital Pvt Ltd

  • 0 - 3 yrs
  • 4.5 Lac/Yr
  • Pune
Good Communication Skills Customer Management Customer Handling Handling Customer Queries
Key Responsibilities:Proactively contact prospective clients via outbound calls, emails, or messages to introduce and explain insurance products.Identify customer needs and financial goals to recommend suitable insurance plans (Life, Health, Motor, etc.).Provide accurate information about product features, benefits, pricing, and policy terms.Handle customer queries, objections, and concerns with professionalism and empathy.Maintain detailed records of interactions and outcomes in CRM systems.Follow up with leads to ensure timely conversion and customer satisfaction.Work closely with internal teams to ensure smooth policy issuance and customer onboarding.Meet or exceed monthly and quarterly sales targets.Stay updated with industry trends, product updates, and compliance guidelines.Ensure adherence to company policies and regulatory standards in all interactions.
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Monitor (Operations)

Freedom From Diabetes

  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Deccan Gymkhana Pune
Query Handling Customer Satisfaction BPO Customer Support Executive
Job Title: Monitor (Operations Cluster)Job Overview:A Monitor is a key role in our organization responsible for overseeing and managing various operational functions to ensure smooth business operations. The Monitor is typically part of the Operations Cluster team. The specific job responsibilities include the following:Duties and Responsibilities:1. App Installation- App activation refers to the process of activating or initializing a software application on a device, such as a smartphone, tablet, or computer so that it can be used by the end user. App activation typically involves a series of steps, including installing the app, setting up user accounts, configuring settings, and accepting terms and conditions. The purpose of app activation is to enable the app to function fully and provide its intended features and functionality to the user.2. Appointment scheduling- It refers to the process of setting up appointments or meetings between Participants at mutually agreed-upon dates, times, and locations with experts as per requirement. It involves coordinating the availability of multiple parties and allocating time slots for specific appointments or events.3. Onboarding and follow-up calls- are two distinct stages in the customer engagement process. Onboarding calls typically occur at the beginning of a customer's journey with a company, while follow-up calls take place after the initial onboarding process and are intended to maintain and deepen the customer relationship.4. Customer query resolution- refers to the process of addressing and resolving customer inquiries, questions, or concerns in a satisfactory manner. It involves actively listening to the customer's query, understanding their needs, and providing accurate and helpful information or solutions to address their concerns.5. Uploading health reports in a system- typically involves the process of digitally submitting or attaching health-related documents, such as medical test results,
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Back Office Executive (Female)

Acevoyages International Pvt Ltd

  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Senapati Bapat Road Pune
Handling Customer Queries Back Office
Hiring for 20 Back Office Executive Jobs in Senapati Bapat Road, for Freshers,Required Educational Qualification is : Higher Secondary,B.A,B.C.A,B.B.A,B.Com with Good knowledge in Handling Customer Queries etc.
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