Welcome guests warmly and ensure a smooth check-in and check-out experience.Handle guest inquiries, requests, and complaints professionally.Manage reservations, room assignments, and guest profiles.Maintain accurate records of guest transactions in the PMS.Coordinate with Housekeeping, F&B, and other departments for seamless service.Answer calls, manage emails, and provide hotel information.Assist with billing, payments, and invoice settlements.Ensure the lobby and reception area are neat and presentable.Follow all SOPs, safety policies, and grooming standards.Promote hotel services, upgrades, and ongoing offers.