COMPLAINTS HANDLINGBOOKING FILES AUDITCOMMUNICATION MAILS TO THE CUSTOMERSMEETING WITH THE CUSTOMERS AT THE TIME OF DELIVERYReceive And Record And Communicate Customer Complaint To Concern Executive.Resolve The Customer Complaint With The Help Of Concerned RM/SRM.Plan & Conduct The Customer Meet Who Purchased The Car In Previous Month.To Attend All Senior Level Of MSILResponsible For All RTO Related Work As Per SOS.Ensure Root Cause Analysis Of All Complaints