Job Summary:As a CRM Executive, you will be responsible for managing customer relationships, ensuring smooth communication, and driving customer satisfaction within the jewelry industry. Your key responsibilities will include: 1. Can manage with production team 2. Can look after CAD design approvals, must have basic knowledge of CAD3. Final quality check of orders before any export 4. Customer Support: Handle customer inquiries, complaints, and feedback, providing exceptional service through phone, email, and in-person interactions. 5. CRM Management: Maintain and update customer databases, ensuring accurate and timely information is recorded. 6. Data Analysis & Reporting: Monitor customer trends and report findings to improve engagement strategies.7. Order Coordination: Ensure smooth order processing and resolve any issues related to product delivery and returns.8. Customer Retention: Implement loyalty programs and initiatives to build long-term customer relationships.Qualifications:1. Bachelor's degree in Business, Marketing, or a related field preferred. 2. Proven experience in CRM roles, ideally in the Jewelry or retail industry. 3. Strong communication, interpersonal, and problem-solving skills. 4. Proficiency in CRM software and tools. 5. Ability to manage multiple tasks and prioritize customer needs effectively.Interview Process1.) Interest Candidates needs to Submit their Resume on Email: hr1.chordiajewels@gmail.com, op.chordiajewels@gmail.com 2.) Candidates must share a Cover Letter along with their Resume along with their experience.