Email Support Executive Work From Home Jobs in Delhi NCR

Handle customer queries and complaints via email in a timely manner. Draft clear, professional, and empathetic responses to customer issues. Escalate complex issues to higher support teams when required. Maintain records of customer interactions using CRM/email ticketing systems. Follow up to ensure customer satisfaction and resolution. Achieve daily targets for response time and quality.

What is Driffle?Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone.Job SummaryWe are seeking Email Support Executives to join our team and be responsible for assisting our customers with their inquiries, concerns, and complaints post-sales. The successful candidate will be responsible for providing exceptional customer service through phone, email, chat, and social media. They will also be responsible for maintaining accurate records of all customer interactions, identifying areas of improvement, and providing feedback to the management team.What will you do?Responding to customer inquiries, concerns, and complaints via email, and chat.Resolving customer complaints and escalating issues as needed to the appropriate department.Identifying areas of improvement in the customer service process and providing feedback to the management team.Meeting and exceeding customer service metrics, including response time, resolution time, and customer satisfaction scores.Serve as the main point of contact for customer inquiries, concerns, and feedback, and respond in a timely and professional manner.Basic QualificationsExcellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders.1+ years of experience in Email Support or customer support, preferably in a SaaS or technology company, Freshers with good communication skills and problem-solving abilities will also be considered.Excellent problem-solving skills with the ability to identify and resolve customer issues in a timely and effective manner.Comfortable working in a fast-paced and dynamic environment.Knowledge of customer service best practices and techniques.Availability to work in graveyard shifts (9 PM - 5 AM), 6 days

Work from home Customer service Voice, Chat and Email 8007360448 fixed day shift Monday to Friday 9am to 5pm. Saturday Sunday Fixed off

SRG Infotech Solutions providing Genuine Part Time - Full Time Data Entry Project / Back Office Project/ Home Based Project and urgently Need candidate who have competency in Word , Excel, PowerPoint. Should Have knowledge of Data Entry in computer would be an added advantages.Vacancies : 99Jobs are :1) Data Typing in MS Word2) Number Entry In Excel3) Handwriting Form Filling4) Digital Form Filling Job5) Outsourcing JobRequired Skills and Qualifications:Candidate Should have working Laptop & PC at home.Can Work on Any Location across India (Work From Home).Freshers / Housewife / Retired Person are WelcomeResponsibilities:Scan And Print documents as given by CompanyReview and verify the entries of others.Maintain the records in Secure & Confidential mode.Require Complete Updation of Data on Weekly Basis.For More Details Regarding This Job Kindly Apply Now Or Contact @ ( 9 33 015 35 72 )