Customer Retention Executive 12th Pass Fresher Jobs in Delhi

- Key responsibilities:1. Communicate with customers: The main role of a Customer Relationship Executive is to interact with customers to address their inquiries, resolve issues, and provide information about products or services.2. Build relationships: Develop and maintain strong relationships with customers to ensure customer satisfaction and loyalty towards the company.3. Assist with orders: Help customers place orders, track shipments, and provide updates on delivery status.4. Handle complaints: Address and resolve customer complaints in a professional and timely manner to maintain customer goodwill.5. Provide product knowledge: Educate customers about the features and benefits of products or services to help them make informed purchasing decisions.- Required skills and expectations:1. Excellent communication skills: Ability to effectively communicate with customers through phone, email, or in person.2. Customer service orientation: A strong focus on providing exceptional customer service and building positive relationships with customers.3. Problem-solving skills: Capacity to quickly assess customer issues and find appropriate solutions to meet their needs.4. Basic computer skills: Proficiency in using computers and software applications to manage customer interactions and record information accurately.5. Patience and empathy: Ability to handle challenging customer situations with a calm and empathetic attitude.

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success.Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization.Maximize revenue through upselling and cross selling.Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Qualifications: Strong academic background with over 70% marks in 10th and 12th grade. Any graduate with minimum 9 months experience in sales Freshers with a Post Graduate Degree in Management.Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2Bmarketplace, we are at the forefront of driving innovation and transformation in how businesses buyand sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensurebetter financial planning & stability for our employees.Attractive Incentives: Our incentive programs are designed to recognize and reward your hardwork, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories.Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development.

TELECALLER RESPONSIBILITIES: Answering calls and resolving queries about product or company. Noticing significant subtleties of every discussion. Conveying verbal acknowledgments of offers to our Sales group for closing. Advises present or prospective clients by answering incoming calls on a rotating basis,operating telephone equipment, automatic dialing systems, and differenttelecommunications technologies. Maintains operations by following policies and methodology and functional changes. Keeps up quality service by adhering to organization guidelines. Reaching potential or existing clients to advise them about an item or administrationutilizing pre-defined scripts. Responding to inquiries concerning things or the organization Posing questions to comprehend client necessities and close sales. Considering the details of each offering and staying side by the side of updates tothese contributions. Acquiring and updating an individual's contact details. Calling active or old customers to encourage the purchase of items.TELECALLER REQUIREMENTS: Proven experience as a telesales representative or other customer service role. High school diploma; B.sc/BA will be added advantage. Excellent knowledge of the English language Good knowledge of computer programs and other telephone systems. Proven track record of successfully meeting sales quota over the phone. Ability to switch communication styles. only females are preferred for this profile.Role:Telecaller ExecutiveIndustry Type:Cargo & TravelsEmployment Type:Full Time, PermanentRole Category:TelecallingEducation:High school diploma or equivalent.