Conflict Management Fresher Jobs in Mumbai

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. Key Responsibilities:- Lead the Team: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- Train and Develop Staff: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- Manage Customer Inquiries: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- Monitor Performance: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- Foster a Positive Environment: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.Required Skills and Expectations:- Strong Communication Skills: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- Problem-Solving Ability: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- Leadership Experience: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- Customer-Centric Attitude: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- Team Player: You should work well with others, support your colleagues, and contribute to the team's overall success.

Job Title: Travel Sales Leader / ManagerCompany: Samyati Tours & TravelsQualification:Graduate from any disciplineDegree or Diploma in Travel & Tourism is mandatoryExperience:36 years of experience in travel salesMinimum 12 years of experience in a team leadership or managerial roleJob Responsibilities:Lead and manage the sales team at Samyati Tours & Travels to achieve sales targetsHandle sales of Domestic & International tour packages, air tickets, hotels, visas, and holiday productsTrain, guide, and motivate the sales team for better conversions and performanceDevelop customized travel itineraries as per client requirementsMaintain strong relationships with customers, corporate clients, and travel partnersEnsure high customer satisfaction and repeat businessCoordinate with operations, ticketing, and accounts departments for smooth executionTrack daily, weekly, and monthly sales performance and prepare MIS reportsImplement innovative sales strategies to grow revenue and brand presenceSkills & Requirements:Strong knowledge of travel & tourism industryExcellent communication, negotiation, and leadership skillsAbility to close high-value travel dealsExperience with CRM, GDS, and MS OfficeTarget-driven with problem-solving mindsetWhy Join Samyati Tours & Travels:Growing and reputed travel companyFriendly and professional work environmentOpportunity for career growth and leadershipAttractive salary + performance-based incentives

Join Our Team as a Escalation Specialist at Digi2L!Are you passionate about home appliances , quality service and making a meaningful impact? If so, Digi2L is the place for you. We are an early start-up with a vision to unlock India's potential in the preloved appliance market. Our innovative Customer Ready, Price Ready, Payment Ready approach simplifies gadget disposal and offers optimal value. Through our Smart Buy & Smart Sell initiative, customers effortlessly sell preloved appliances and enjoy a guaranteed buyback of new items within 5 years.About the Role:Step into a critical position at Digi2L, where you will play a key role in addressing client and customer concerns, managing escalations, and ensuring a seamless experience. You will be responsible for handling escalations related to products or services, resolving problem tickets, and collaborating with upper management to address customer issues effectively. Join us in delivering exceptional customer satisfaction and streamlining operations.Location: Chakala, AndheriNote: If you are not located in Mumbai, we kindly request you not to apply as this position necessitates immediate joining.Responsibilities:Manage and respond to customer escalations via calls and emails.Utilize expertise to provide effective solutions to customer queries and complaints.Handle high-level escalations, queries, and feedback on behalf of the company and senior stakeholders.Provide excellent customer service to ensure customer satisfaction.Resolve customer inquiries and complaints promptly and professionally.Desired Candidate Profile:6 months customer service - escalation specialist experienceBachelor's in related field preferredStrong organizational and active listening skills.Proficiency in conflict resolution and problem-solving.Energetic and positive work attitude.Thrive in fast-paced multitaskingTech-savviness a plusExperience in executive management support.Proficiency in Microsoft Office Suite,