Client Solutions Job Vacancies in Gurgaon

COMPANY NAME-VERTEX GROUP OF COMAPNIESWorking days- 6 days workingexperience-06 to 1+yrsalary range-25 to 30 k CTCDesignation: CHAT SUPPORTLOCATION-Gurgaon sec 18phase-4 Udyog Vihar, Harayana(120001)ResponsibilitiesRespond to inquiries: Address customer questions and issues promptly and accurately through live chat platforms.Resolve problems: Troubleshoot and resolve customer problems, ranging from technical issues to order-related concerns.Provide information: Offer detailed information about products and services and help customers use specific features.Manage multiple conversations: Handle several chat conversations at once while maintaining efficiency and professionalism.Document interactions: Maintain detailed and accurate records of all customer interactions and transactions.Escalate issues: Escalate complex or unresolved issues to the appropriate internal teams for further assistance.Ensure customer satisfaction: Follow up with customers to ensure their issues are resolved and strive to exceed their expectations.

Job Title: Solution Architect (Technology)Job Summary:We are seeking a highly skilled Solution Architect who can build technology services solutions for leading Insurance firms globally. As the lead solution architect, this person will work with clients to understand their technology imperatives and build business aligned technology solutions that help them transform their technology landscape. The ideal candidate will have deep expertise in system architecture, cloud technologies, and enterprise applications, ensuring seamless integration across various platforms.Key Responsibilities: Design and develop end-to-end architectural solutions that align with business and technology strategies. Collaborate with stakeholders, including business leaders, developers, and IT teams, to translate requirements into technical designs. Assess existing systems and recommend improvements or modernizations. Ensure compliance with security, scalability, and performance best practices. Lead the selection of appropriate tools, technologies, and frameworks. Provide technical leadership and mentorship to development teams. Create architectural documentation, including diagrams, standards, and best practices. Evaluate and integrate third-party software, APIs, and cloud services. Participate in project planning, risk assessment, and quality assurance processes. Stay updated with emerging technologies and industry trends to drive innovation.Qualifications & Experience: Bachelor's or Masters degree in Computer Science, Information Technology, or a related field. 12+ years of experience in software development, systems architecture, or IT consulting. Proven experience designing cloud-based and on-premise architectures. Strong knowledge of cloud platforms (AWS, Azure, Google Cloud) and microservices architectures. Proficiency in programming languages such as Java, Python, .NET, or JavaScript. Experience with DevOps, CI/CD pipelines, and containerization (Docker, Kubernetes). Strong understanding of security, networking, and database technologies. Excellent problem-solving, analytical, and communication skills. Certifications in cloud architecture (AWS Solutions Architect, Azure Solutions Architect, etc.) are a plus.

Key Responsibilities: Client Interaction & Relationship Building: Communicate effectively with clients to understand their AV requirements. Build and maintain strong professional relationships, including with international clients. AV Solution Support: Assist in designing and recommending AV solutions based on client needs. Conduct site visits and surveys to gather necessary technical information. Installation Assistance: Support the installation of AV equipment (projectors, displays, audio systems, cabling, etc.). Ensure proper setup, calibration, and functionality of AV systems. Technical Support & Troubleshooting: Provide on-site and remote technical support for AV systems. Diagnose and resolve technical issues efficiently. Documentation & Reporting: Maintain accurate project documentation and service reports. Prepare user guides and assist in end-user training.________________________________________ Skills & Competencies: Excellent verbal and written English communication skills. Strong technical aptitude and interest in AV systems. Basic knowledge of AV technologies (projectors, displays, microphones, video conferencing platforms, etc.). (Training will be provided.) Ability to work collaboratively with teams and clients.

GROCERY STORE , PICKING & PACKING

As a Technical Support Executive, you will be responsible for providing exceptional support to our customers by troubleshooting technical issues, resolving inquiries, and ensuring customer satisfaction. You will work closely with clients to understand their needs and provide solutions in a timely manner.Key Responsibilities:Respond to customer inquiries via phone, email, or chat regarding technical issues.Diagnose and troubleshoot hardware and software problems.Provide step-by-step guidance to customers to resolve technical issues.Document customer interactions and maintain accurate records of issues and resolutions.Collaborate with the development and engineering teams to escalate unresolved issues.Educate customers on product features and best practices.Conduct follow-up calls or emails to ensure issue resolution and customer satisfaction.Stay up-to-date with product knowledge and industry trends.Participate in training sessions and contribute to knowledge base articles.Qualifications:Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).Proven experience in technical support or a related field.Strong understanding of computer systems, mobile devices, and software applications.Excellent problem-solving skills and attention to detail.Strong communication skills, both verbal and written.Ability to work independently and as part of a team.Customer-oriented attitude with a passion for helping others.

MounTech Solutions, on behalf of Apexure, a leading conversion-focused Landing Page & Web Design Agency in the UK are currently looking for a permanent conversion-focused Creative Director. They specialize in creating compelling and high-performing Landing Pages and Websites that drive results.The Creative Director will lead the design team, develop and execute innovative design strategies that drive conversions, and deliver outstanding client results. You will be key in shaping the company's creative vision and direction, ensuring the work consistently exceeds client expectations.Role & Responsibilities:- Foster strong relationships with clients, deeply understanding their needs and delivering top-notch customer service.- Lead the design team to create conversion-focused landing pages and websites that meet the client's business objectives and target audience.- Create Wireframes and Mockups using Figma, Adobe XD, etc, as and when the need arises.- Collaborate closely with account managers and developers to ensure cohesive and effective design solutions.- Stay up-to-date with the latest design trends, tools, and techniques.Skill Requirements:An Ideal Candidate must have:- Expert knowledge of design tools such as Figma, Adobe Creative Suite, and other relevant software.- Strong understanding of Web design principles, best practices and conversion-rate optimization techniques.- Excellent communication and presentation skills, with the ability to articulate creative concepts and solutions to clients.- Self-motivated, detail-oriented, and able to manage multiple projects simultaneously.- A strong portfolio that showcases your design skills and conversion-focused design work.Eligibility:Bachelor's/Master's degree in Design or a related field.Experience:7+ years of experience in a creative leadership role.Job type:Full TimeLocation:Karan Nagar, Srinagar - If the candidate is based in KashmirRemote - If the candidate is not based in Kashmir

Follow up on open customer queries and their resolution after internal feedback & discussion2. Respond to complaints and resolve issues aiming to business team satisfaction3. Raise timely bugs and issues in the application with the internal team and follow up for quick resolution4. Ensures smooth flow of weekly/monthly reports for all assigned key clients with input from sales team5. Work closely with Product manager and support teams