Client Service Job Vacancies in Kochi

Job DescriptionWe are looking for a CRM Executive who will be responsible for managing customer relationships, handling customer queries, ensuring timely follow-ups, and maintaining accurate customer records.Key Responsibilities. Manage and update customer information in the CRM system.. Handle customer enquiries, complaints, and requests professionally.. Follow up with customers through calls, emails, and WhatsApp.. Maintain strong relationships with existing and potential customers.. Coordinate with the Sales, Marketing, and Operations teams.. Track leads, customer interactions, follow-ups, and conversions.. Ensure timely resolution of customer issues.. Monitor customer satisfaction and support customer retention.. Prepare daily, weekly, and monthly CRM reports.. Maintain accurate and confidential customer records.Required Skills. Excellent communication and interpersonal skills.. Good customer-handling and follow-up skills.. Basic knowledge of CRM software and MS Office.. Strong organizational and problem-solving abilities.. Ability to work independently and as part of a team.. Customer-focused and positive attitude.Key SkillsCustomer Relationship Management Customer Service Follow-up Communication CRM Software Lead Management Reporting Coordination

Excellent Proficiency in English and HindiAbility to call potential customers to generate leadsKeen on promoting the products and servicesOutstanding presentation and communication skillsExcellent management, leadership and organizational skillsFast leaner with a passion for salesKeep records of sales, revenue, invoices etc.Provide trustworthy feedback and after-sales support

You will be expected to perform extensive market research to gather valuable insights and identify industry best practices, then translate those findings into clear strategies and measurable goals. As an Account Manager, you will work with the marketing & creative teams.The ideal candidate has an analytical mindset, in-depth knowledge of digital business development, and is an expert communicator.ResponsibilitiesDeveloping a comprehensive business strategy and overseeing its executionPlan and oversee the development and implementation of large-scale, multi-channel marketing campaignsArrange business meetings with prospective clientsEstablishing a pipeline of core digital marketing activities and ensuring that the pipeline is aligned with the company's revenue targets and marketing goalsAssessing new business opportunities with a strong revenue target in mindBuilding and maintaining strong relationships with senior managers, partners, and other stakeholdersIdentifying, exploring, and evaluating business opportunities, performing risk assessment, and mitigating potential risks.Expert networking skills to generate new business opportunities and nurture relationships with existing clients.Work closely with the design, marketing, creative, and sales teams to ensure our promotional content aligns with our brand identity and company valuesPrepare quarterly and annual reports and presentations on the success of our new business development initiatives for executive leadershipThe ability to translate complex business concepts into easy-to-understand strategies and tasks.Understand client Briefs and deliver effectively.Showcase industry understandingBe the lead on the Account by having in-depth category and digital knowledgeMaintain client business relationshipsContribute towards strategy with Consumer understanding, competitive updates, Insights etc.Seek out business opportunities with existing clientsProactive campaign suggestions on the Brands

Telesales / Client Relation/ Payment Collection

Developing a comprehensive business strategy and overseeing its executionPlan and oversee the development and implementation of large-scale, multi-channel marketing campaignsArrange business meetings with prospective clientsEstablishing a pipeline of core digital marketing activities and ensuring that the pipeline is aligned with the company's revenue targets and marketing goalsAssessing new business opportunities with a strong revenue target in mindBuilding and maintaining strong relationships with senior managers, partners, and other stakeholdersIdentifying, exploring, and evaluating business opportunities, performing risk assessment, and mitigating potential risks.Expert networking skills to generate new business opportunities and nurture relationships with existing clients.Work closely with the design, marketing, creative, and sales teams to ensure our promotional content aligns with our brand identity and company valuesPrepare quarterly and annual reports and presentations on the success of our new business development initiatives for executive leadershipThe ability to translate complex business concepts into easy-to-understand strategies and tasks.Understand client Briefs and deliver effectively.Showcase industry understanding and knowledge.Be the lead on the Account by having in-depth category and digital knowledgeMaintain client business relationshipsContribute towards strategy with Consumer understanding, competitive updates, Insights etc. for effective social media and digital strategies on the Brand, Supervise and Direct creative and other key aspects of the brand deliverables to the internal project/delivery teamsSeek out business opportunities with existing clientsTimely and effective reportingProactive campaign suggestions on the BrandsManage and follow up on all commercial aspects of the accountPlanning and prioritizing on accounts and their relevant projects both clients facing as well as the internal delivery teams

Desired Candidate Profile:Ability to manage multiple clients simultaneously with an emphasis on solution derived customer service. The ideal candidate should be from an advertising agency background with a minimum experience 1-2 Yrs. Responsibilities:- Industry research capabilities, to understand Clients business environment.- A good eye for details.- Dynamic, self-motivated team player with a positive attitude to work, Patience, high Client orientation, and business common sense.- Presenting of credentials and leveraging the same with Client.- Generation of estimates and obtaining budgetary approvals from Clients.- Close interaction with design, planning, project management and execution teams to review delivery of services.- Documentation and maintenance of Client archive and interaction history.- Ability to translate client briefs into specific actionable items- Follow up with internal teams for job delivery as per time lines committed.- Ensure all financials in terms of job estimation, billing and collection happens on time.- Capability in building Strategies- Deal with client requests and troubleshoot problems