Client Service Fresher Jobs in Mumbai

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - **Customer Interaction:** Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - **Problem Resolution:** Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - **Information Management:** Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - **Feedback Collection:** Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

Job Title: Verification ExecutiveLocation: Malad, MumbaiExperience : 0-1 yearsWork Mode : Full Time , On siteRole OverviewAs a Client Service Executive, you will be the face of SecureSearch for our valued clients. You will manage end-to-end client relationships, ensure timely execution of background checks in line with SLAs, and proactively handle escalations and client needs.This role demands a proactive communicator, a detail-oriented executor, and a collaborative team player.Key ResponsibilitiesClient Engagement & Relationship ManagementAct as the primary point of contact for assigned clientsUnderstand client needs, expectations, and business cyclesConduct regular review calls and feedback sessions to maintain high client satisfactionOperational Oversight & SLA ManagementMonitor all ongoing background verification requests for timeliness and qualityEnsure adherence to client-specific turnaround times (TAT) and service level agreements (SLA)Escalate potential delays proactively and ensure timely resolutionReporting & AnalysisTrack and share daily/weekly/monthly reports and dashboardsAnalyze trends in verifications, identify bottlenecks, and suggest process improvementsCollaboration & CoordinationLiaise with internal operations and compliance teams to ensure seamless case closuresWork closely with the tech support team for client-specific integration and supportFacilitate training sessions for clients on portals or updates when neededDesired AttributesBachelor

HELLO EVERYONE EXCITING OPPORTTUNITY AWAITS BELOW ROLE-SALES /CLIENT SERVICE EXECUTIVE CTC-20000 PER MONTH PLUS INCENTIVES AND HIKE IS AVAILABLE IF CANDIDATES PERFORMS WELL AGE-19TO30 YEARS INTERESTED CANDIDATES CAN SHARE THIER CV AT GIVEN MAIL OR AT 7497998030 MENTIONING THE JOB ROLE

As a Project Manager cum Client Services Coordinator, you will play a vital role in supporting the planning, execution, and successful completion of projects under the guidance of senior project management professionals. This multifaceted role combines project management responsibilities with client services coordination, requiring effective communication, organizational prowess, and attention to detail to ensure project success and client satisfaction. Project Planning: Assist in developing comprehensive project plans, timelines, and resource allocation strategies.Task Coordination: Coordinate and monitor project tasks, ensuring their timely completion and adherence to deadlines.Communication: Facilitate seamless communication between team members, stakeholders, and other internal teams to achieve project goals.Documentation: Maintain accurate project documentation, including meeting minutes, status reports, project schedules, and invoices.Quality Assurance: Contribute to ensuring project deliverables meet quality standards through regular reviews.Team Support: Provide essential support to project teams by assisting with task assignments, resource allocation, and issue resolution. Assist in brainstorming sessions with the Creative team.Client Interaction: Communicate with clients via various channels, addressing inquiries, and maintaining positive relationships through regular updates. Identify and resolve client queries, and maintain detailed client records.Hiring Support: Participate in the hiring process, providing guidance to team members and new recruits.Product and Service Information: Provide clients with relevant information on the products and services offered by the company. Promotional Activities: Identify and propose promotional/marketing offers to potential clients.On-site Visits: Perform on-site visits and recce as necessary.Contract Negotiation: Draft and negotiate the terms and conditions mentioned in the client service agreement.

Client co-ordination, Customs Documents, Email Drafting, Data Entry, HSN

Mangrol Multimedia is looking to employ client servicing executives (5) to handle client inquiries and work. Here is what you can do and learn while at work to grow well. Collaborating with the relevant departments to better address client needsProviding regular updates to higher managementIdentify new business opportunities through client referralsTelecalling (only 5 calls a day maximum) to better your communication and acquire new clientsHere is what you should be: At least 12th pass Should have very good communication skills along with problem-solving attitudeFreshers are also welcome.

Its a Real Estate company with various job roles. Contact us for more information.

Candidate must have English proficiencyCandidate must be having computer knowledgeNeed ability to convince to work in advance countriesAbility to understand the high commission rules, do online application, type letters, collect and align documents,Handling existing client meetings

The Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond the fundamentals, and the art of what is possible. The CSA helps customers realize business results by serving as the post-sale conduit for our customers, and also ensures that our engineering teams understand the in-depth feedback through the eyes of our customers.JOB RESPONSIBILITIES Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal. Strive to continually drive faster time to value and improve overall customer satisfaction & reduce churn. Understand customers objectives and how they translate to outcomes. Develop new & improve existing new user guides & documentation of the product features & capabilities. Identify opportunities for up-sell and cross-sell. Bring intelligent product feedback and recommendations from customers back to Product & Tech teams. Conduct ongoing operational reviews and suggest process improvements.

As a Field Executive, you will play a key role in driving the company's sales and marketing efforts by engaging with potential clients and promoting our products/services in the field. Your primary responsibility will be to generate new business opportunities, build strong relationships with clients, and achieve sales targets.Key Responsibilties:1. Conduct face-to-face meetings with potential clients to understand their needs and present the company's products/services.2. Generate new business leads for insurance and mutual funds.3. Providing feedback to the sales team on market trends, customer needs, and competitive activities.4. Collaborating with team members to achieve organizational goals.5. Visit to corporate events for branding and promotion.6. Visit to our vendors for building relationships7. Visit compliance department for document submission and other formalities

Responsibilities: Provide exceptional customer service via phone, email, and chat Resolve customer inquiries and complaints promptly and efficiently Build and maintain strong relationships with customers Identify and escalate customer issues to the appropriate team Provide product and service information to customers Process orders and handle payments Maintain accurate customer records Stay up-to-date on company products and services Adhere to company policies and proceduresRequirements: Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to work independently and as part of a team Proficient in Microsoft Office Suite Experience in customer service or a related field High school diploma or equivalentPerks: Medical Insurance

Introduce our company and its services to the prospects given to you.Keep detailed records of each lead and its status.Interact with clients, understand their needs, coordinate with the design team and receive a quote.presentations and citations. Meet with clients to present designs and gather feedback.Travel for the show to oversee smooth execution Handling and managing and keeping sale lead sheet updated Calling sales leads and taking detailed brief and coordinating with design team and production teamOther key area to perform and take care is Recruitment, Admin, Sales, international operation,Mastermind creative ways to deliver an exceptional client experience Develop and oversee the implementation of client service protocols Resolve complex client problems or disputes in a professional manner Coach and support team members to help them meet departmental goals Keep records and documentation of client interactions for training purposesCreate monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvementQualifications: Proven experience in a leadership role is required Prior experience in customer facing roles Excellent communication skills and the ability to anticipate the needs of customers Must demonstrate strong analytical thinking skills Should possess strong problem solving skills and the ability to make sound judgement calls Superior organizational and time management skills Knowledge of customer service programs and databases, or the ability to learn new software quickly Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience Ability to speak a second language is an asset If you think you have it in you.

-Meeting existing clients and get the requirement fulfilled-Generate new clients by being on field

Job Opening for Event Coordinator. I Need Open Mand Staff and Good Looking Work Time Not Fix Any Time Ready to Work and Do Anything

CLIENT HUMAN RESOURCES EXECUTIVERoles & Responsibilities: HR Recruiter is different from corporate Hr and this profile as Client HR is entirely a different platformto make you understand a more about profile we have tried to explain with simple scenarios. 1. For any Company Clients are the important masters for any business, so when it comes to client Interaction, its mandatory in all means the client doesnt feel in any negative way.2. For example a US client project is running in Bangalore, with a team of developers, when the client feels one particular division of the Project they are not satisfied with, It will be your duty to make ensure and analyse where the mistake is happening by discussing with both sides project managers, team leaders and reporting the same to your seniors and the Client side coordinator also. If needed taking steps either the project development team is being changed or team lead to be changed or giving suggestions to the Project manager based on the expectations of the Client.3.In certain cases our team would have done the best from our end, but the client side would be facing certain issues in terms of communication and coordination, its your duty to make the client side to understand the problem or give them suggestions or changing the coordinator 4. When a new client is being brought in, its your team responsibility to make the client team about the nature of business, how the work flow will go and process will go and based on client requirement allotting the project team and if the client requires changes making them happen.Above stated are few scenarios of your roles and responsibilities. As its 70-percentage dependent on the client scenario, we have stated that the professional should be pleasant looking, friendly and extrovert in nature.

Job Title: Marketing Interns/ConsultantsLocation- Anywhere in the world or outer space (if you have an internet connection there)What does your work look like:- Finding the right connect in the brand to mailing them the services we provide, be the face of Brandtainment for the brands- Close a deal and get 20-30% of agency fee we generate from the brand- Providing creative solutions for strategic partnerships- Creating decks in case the brand requires- Managing few inhouse talentsWhat we need in you: Gyaan hi aapko Aapka Haq Dilata hai- Amitabh Bachchan- Majoring in Marketing, Advertising, Media- Smart Worker not a hard or hardly worker- Good Communication Skills- Love for Movies/Entertainment- Basic Knowledge on Production and Content- Great Knowledge on upcoming movies/events- Knowledge on Celebrities, sometimes you would need to stalk the work they doSabka Sapna Money Money- 20% of the Agency Fees we get from a deal closed by Interns- 25% of the Agency Fees we get from a deal closed by Consultants. (Without Exp/Freshers)- 30% of the Agency Fees we get from a deal closed by Consultants (Experienced)The commission percentage are set to increase depending on performance.Kindly note- Since we are looking for freelancers on incentive basis so they are free to work anywhere else, but the place of work should not have a conflict of Interest.Other perks- Get a chance to meet the cast of the movie deals you close- Get a chance to attend movie premiers and give media bytes- If you are a talent and working for us you get the information first on projects going on floor

Job Description :- Outbound calls to insurances for claim status and eligibility verification.- Denial documentation and further action- Maintain the individual daily logs.Key skills:- Good at communication skill.- Good at computer skill.- Ready to work in night shift.- Ready to work in voice process.- Good in English.Benefits:- No sales process- On roll job- Saturday & Sunday off.- Excellent working culture

Quantsapp is India's first and largest Option Analytics Platform on mobile. The company is backed by Industry veterans with over 15 years of experience in derivatives and are known media personalities. We're looking for passionate candidates looking to be part of the journey and grind. The candidate will be part of a startup, taking care of incoming business & build relationships with potential clients & CM.All products & services are highly niche. Candidate will undergo a training in Options and will have exposure to Derivative analysis through our training programs.Responsibilities and Duties1. On-boarding new clients to the platform2. Provide after sales support to clients3. Handle outbound/inbound support calls

Processing of Client figures into system in line with specified key performance indicators and contractual conditions Acknowledge and action clients instructions in a timely manner and communicate pertinent information as necessary Where applicable, ensure prompt chasing of accounts / claims due from clients or notify Account Manager (AM) / Client Service Advocate (CSA) to do the same Ensure the workflow system is kept up to date with correct dates and appropriate comments Understand the clients business and their requirements (operational and other) Receive and manage assigned clients cash calls instructions in a timely fashion to agree with the market Is aware of unpaid items and status of collection for regular update and discussion with Clients and ensures problems are escalated to management Engage with Bureau markets for agreement and Xchanging offices for agreement / signing of accounts Adheres to standard internal processes, policies and procedures, and other external regulatory requirements Compliance with legal requirements, industry regulations, organisational policies and clients best practice and professional codes Ensure internal, client and market correspondence are stored on E-filing and necessary documents attached to processing system Support Account and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies Liaise with AM / CSA on a regular basis to understand and determine Client specific needs Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit

Duties and Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Reporting to the manager on a daily basisSkills and Qualifications:Excellent interpersonal and active listening skillsClear communication skills and a strong command of English, and Hindi, language. Kannada would be a plus point.Strong attention to detailAbility to work well in a teamMultitasking skills and good organizational abilitiesAbility to work calmly under high-stress situations