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Client Engagement Manager Jobs

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Walk-in For Hiring For HR Manager

BSRI Solutions Pvt Ltd

  • 3 - 9 yrs
  • 3.5 Lac/Yr
  • Velachery Chennai
Coordination Skills Human Resource Management End to End Recruitment Client Coordination Employee Relations Payroll Employee Engagement Contract Staffing
BSRI Solutions is looking for an experienced and dynamic HR Manager with strong expertise in the staffing industry. The ideal candidate should have hands-on experience in end-to-end recruitment, team handling, payroll management, and client coordination, along with a proven ability to drive business growth through client acquisition and engagement.Key Responsibilities:Manage end-to-end recruitment lifecycle for IT and Non-IT rolesLead and mentor the recruitment team to achieve hiring targetsHandle C2C and C2H hiring processes efficientlyBuild and maintain strong relationships with clients for staffing requirementsCoordinate with clients for requirements, feedback, and closuresOversee payroll processing and ensure compliance with HR policiesDrive client acquisition (business development) in the staffing domainEnsure effective employee engagement and retention strategiesUtilize job portals, LinkedIn, and ATS platforms for sourcing and trackingMaintain recruitment metrics, reports, and performance dashboardsRequired Skills & Qualifications:Proven experience in staffing/recruitment industry (mandatory)Strong knowledge of C2C, C2H, and permanent hiring modelsExperience in team handling and leadership rolesHands-on experience with job portals, LinkedIn sourcing, and ATS toolsGood understanding of payroll processes and HR operationsExcellent communication, negotiation, and client management skillsAbility to work in a fast-paced and target-driven environmentPreferred Qualifications:Bachelors/Masters degree in HR, Business Administration, or related fieldPrior experience in handling multiple client accountsStrong network in IT recruitment/staffingExperience:Minimum 4-8 years in HR/Recruitment (Staffing industry preferred)Work Location:Velachery, Chennai (Work from Office)Salary:Best in the industry (based on experience)How to Apply:Interested candidates can share their resumes to admin@bsrisolutions.com Contact: 9176376488
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  • 1 - 7 yrs
  • Noida Sector 18
Client Engagement Manager Lead Generation Real Estate Sales
Job Title: Business Development Manager (BDM) Real EstateRole Summary:We are seeking a results-driven Business Development Manager to drive sales growth, expand channel partnerships, and strengthen market presence for our real estate portfolio.Key Responsibilities:*Drive primary and secondary sales of real estate projects.*Identify and develop new business opportunities, channel partners, and corporate tie-ups.*Build and maintain strong relationships with clients, brokers, and stakeholders.*Lead negotiations, close deals, and achieve assigned revenue targets.*Conduct market analysis to track competition, pricing, and demand trends.*Coordinate with internal teams to ensure smooth sales operations and customer experience.Requirements:*Candidates with a strong sales background across any industry are suitable for this role.*Ability to understand market dynamics and adapt quickly to real estate sales processes.*Strong negotiation, communication, and relationship management skills.*Target-oriented mindset with the ability to work in a fast-paced environment.Compensation:Appreciation on the last drawn salary along with attractive incentive-based earnings linked to product sales.
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  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Salempur Ballia
Client Engagement Manager Pro Pronunciation Engagement Technical Process
We are seeking a highly enthusiastic English Communication Instructor who excels at delivering interactive, engaging learning experiences. The ideal candidate should have strong English communication skills with clear pronunciation, the ability to keep students actively engaged, and a tech-friendly approach to teaching using quizzes, visuals, and digital tools.Key Responsibilities: Conduct engaging and interactive English communication sessions for students. Teach pronunciation, vocabulary, speaking skills, and overall language fluency with clarity and confidence. Conduct regular quizzes, assessments, and fun activities to make learning effective and enjoyable. Use technology-friendly platforms (slides, videos, online tools) for delivering dynamic lessons. Maintain a positive classroom environment that encourages participation and confidence-building. Provide constructive feedback to students to help them improve communication and pronunciation skills. Track student progress and share updates with parents or management as needed.Required Skills & Qualifications: Excellent command of English with strong communication and clear pronunciation. Experience in teaching, training, or conducting communication-related programs (preferred). Ability to create engaging, interactive, and student-friendly teaching content. Tech-savvy and comfortable using digital tools, visuals, presentations, and quiz platforms. Strong interpersonal skills and the ability to connect with students of different age groups. Creative, energetic, and passionate about teaching. Preferred Qualities: Innovative teaching style with the ability to make sessions fun and impactful. Strong classroom management and motivational skills. Ability to adapt teaching methods based on student needs.
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Associate Program Manager

Freelance Recruiter

  • 1 - 3 yrs
  • Mumbai
Project Management Data Analysis SQL Queries Client Engagement
Should have at least 1 to 3 years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasetsAbility to lead end-to-end implementation projects and manage cross-functional teams effectively.Experience in process analysis, optimization, and mapping for operational efficiency.Strong client-facing communication and stakeholder management capabilities.Good expertise in financial operations processes and workflows with proven implementation experience.
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Vice President (10-15 Years)

A Square Technologies Pvt. Ltd.

  • 10 - 15 yrs
  • 50+ Lakh/Yr
  • Gurgaon
Customer Experience Manager Customer Experience Back Office Operations Operational Enhancements Strategy Development Contact Centre Technology Integration Client Engagement Financial Management
The VP of CX & BO Innovation will spearhead the strategic development and implementation of transformative and innovative projects across our Customer Experience (CX) and Back Office (BO) operations within the contact centre environment. This pivotal role involves identifying technology opportunities, translating them into tangible operational enhancements, engaging directly with clients to provide solutions and articulate implementation strategies, and overseeing deployment. The role will champion the technology strategy for CX and BO capabilities, ensuring optimal utilisation and performance of all relevant transformation areas within our operational facilities. This role reports to the VP of Capabilities and collaborates closely with the senior management and sales teams to ensure seamless client interactions and the delivery of exceptional outcomes.
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Hiring For CRM Manager

JOB24by7 Recruitment Consultancy Services

  • 2 - 5 yrs
  • Noida
CRM Real Estate Customer Query Resolution Meeting Scheduling Coordination Documentation Record Keeping Lead Management Sales Support Post-Sales Support Communication Interpersonal Skills Conflict Resolution Client Engagement Presentation Skills Organizational Operational Skills Time Management Multi-tasking Problem-Solving Adaptability Team Collaboration CRM Tools
Key Responsibilities:Manage complete CRM operations and documentation.Schedule and coordinate client meetings.Resolve client queries and ensure smooth communication.Act as the first point of contact for client relationship management.Requirements:Minimum Graduate.Must have proven experience in hardcore CRM within the Real Estate industry.Strong communication, problem-solving, and client-handling skills.Confident, proactive, and detail-oriented.
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Hiring For Business Development Executive

EBSL Automat Private Limited

  • 3 - 4 yrs
  • Bangalore
Automation Analog Design Market Analysis Lead Generation Presentation Skills Customer Relationship Client Engagement Manager Proposal Building Client Solutions Pipeline Management Market Expansion Business Growth
Company Overview: EBSL Automat Pvt Ltd.is a leading provider of home automationsolutions, dedicated to enhancing the comfort, convenience, and security of our customers'homes. We offer a comprehensive range of smart home products and services designed tostreamline everyday tasks and elevate the living experience.Position Overview: We are currently seeking a talented and experienced BusinessDevelopment Manager (BDM) with expertise in the field of home automation. The idealcandidate will be responsible for driving business growth and expanding market presence in thehome automation sector. This role requires a combination of sales acumen, technicalknowledge, and a deep understanding of home automation solutions, including Wired (KNX) &Wireless products.Key Responsibilities:1. Market Research and Analysis: Conduct thorough market research to identify trends, opportunities, andpotential customers in the home automation industry, specifically focusing onWired (KNX) & Wireless products.. Analyse market data, customer feedback, and competitor strategies to developeffective sales and marketing strategies tailored to the home automation sector.2. Lead Generation and Prospecting: Generate leads through site visits of prospect and existing clientele (from eachproject or inquiry exploring relation business of Architect, Builders, Contractors,Interior Designer and Consultants), referrals, and online n other platforms, witha specific focus on clients interested in premium home automation solution. Prospect and qualify potential clients to understand their specific needs,challenges, and requirements related to home automation solutions.3. Client Engagement and Relationship Management: Build and nurture strong relationships with clients, architects, interior designers,builders, and other key stakeholders in the home automation industry,emphasizing the benefits of Smart Home systems. Understand client requirements and preferences to provide customizedsolutions and deliver exceptional customer service.4. Solution Presentation and Proposal Development: Conduct engaging product demonstrations and presentations to showcase thefeatures and advantages of smart home automation solutions to clients. Prepare and present compelling proposals, quotes, and contracts tailored tomeet the specific needs and budgetary constraints of clients seeking smarthome systems.5. Sales Pipeline Management: Manage the sales pipeline from lead generation to closure, tracking progress,managing follow-ups, and ensuring timely completion of sales activities. Collaborate closely with internal technical teams, including engineers andproject managers, to ensure seamless delivery.6. Market Expansion and Business Growth: Identifying opportunities for cross-selling and upselling to the client and to theircontacts. Develop and implement strategic initiatives to achieve sales targets, increasemarket share, and maximize revenue growth.
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Equity Sales Online Sales Mutual Funds Sales Portfolio Manager Stock Market Stock Exchange Stock Analysis Stock Valuation Equity Dealer Equity Trader Equity Broking Client Engagement Manager Customer Relationship Market Analysis Market Forecasting Wealth Manager HNI HNI Client Handling HNI Relationship Manager
Job descriptionCompany: Growth InvestingLocation: Sector 46, Gurgaon (Work from Office + Work From Home)Job Type: Full-TimeSalary: 3.00 6.00 Lacs per Annum +IncentivesAbout us:GrowthInvesting.in is a data-driven equity research and Model Portfolio platform focused on building smart, growth-oriented portfolios. We empower investors with research, insights, and AI-powered tools. WE are SEBI-registered & Specialize in building high-conviction equity portfolios and derivative trading plans using in-depth analysis .Role OverviewAs a Sales Manager, your primary responsibility will be to drive sales and client acquisition. You will engage with potential investors, understand their needs, and guide them toward suitable equity portfolios or trading solutions.This role is ideal for someone who understands the Investing, stock market & Mutual fund, has experience in financial product sales, and is excited to help clients grow their wealth through structured investing.Key ResponsibilitiesLead Generation: Identify and qualify leads through outbound calls, emails, and digital channelsClient Engagement: Educate potential investors on stock market investing and our offeringsPortfolio & Trading Advisory: Match clients with:Equity PortfoliosIndex Derivatives (Options & Futures)Equity DerivativesOption StrategiesCommodity DerivativesSales Execution: Pitch and close investment solutions including:Mutual FundsEquity portfolio'sGrowth Investing SmallcasesEquity & Derivative Trade PlansTarget Achievement: Meet client onboarding and revenue goalsCRM & Follow-ups: Maintain records, nurture leads, and build strong client relationshipsWhat Were Looking ForEducation:Bachelors Degree Must (B.Com - Preferred)NISM Certification (Preferred Series XV)Experience:Minimum 2 years in sales of Mutual Fund, Equity, Equity portfolios, PMS, AIF, mutual funds, or VC productsMinimum 2 years of exposure to equity + derivatives marketsTrading experience is a strong plusSkills:Strong understanding of equity market basics and derivative strategiesExcellent communication & consultative selling abilityTarget-driven, organized, and self-motivatedPrior experience with CRM or sales tracking tools is preferredPerks & BenefitsLearn directly from a SEBI-registered Research AnalystBe part of a growing fintech research & advisory startupTransparent incentive + bonus structureExposure to real-world equity & derivative strategiesClear growth path into wealth advisory or portfolio strategyJob Types: Full-time, PermanentPay: 300,000.00 - 600,000.00 per yearBenefits:Flexible scheduleInternet reimbursementWork from homeEducation:Bachelor's (Required)Experience:Equity & Derivative : 2 years (Required)Language:English/Hindi + 1 Regional Language (Required)License/Certification:NSIM XIV (Required)Work Location: In personSpeak with the employer +91 9810500199Application Deadline: 20/08/2025Expected Start Date: 20/08/2025
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Key Accounts Manager

Lakshmi North East Solutions (LNES)

Key Accounts Manager Fmcg Sales Market Expansion Client Engagement Account Growth Client Retention FMCG Industry Sales Forecasting Sales Negotiation Inventory Management Business Growth Account Retention Territory Management Revenue Generation
- Manage and maintain relationships with major clients and key accounts within the FMCG sector, ensuring long-term partnerships.- Serve as the primary point of contact for all key accounts, providing personalized service and tailored solutions to meet their business needs.- Develop and implement effective sales strategies for key accounts to maximize sales growth, profitability, and market share.- Forecast account sales and business growth while setting realistic, measurable targets for revenue generation.- Build strong, long-lasting relationships with key decision-makers in client organizations, understanding their needs, preferences, and pain points.- Provide excellent customer service to ensure client satisfaction, retention, and loyalty.- Lead negotiations for pricing, promotions, and contract terms with key accounts, ensuring mutually beneficial agreements.- Oversee the preparation and execution of contracts and agreements, ensuring that they comply with company policies and legal requirements.- Work closely with the marketing and product teams to ensure key accounts receive the latest product offerings and promotional materials.- Conduct regular market research to track customer trends, competitor activities, and industry changes.- Coordinate with various internal teams, including marketing, supply chain, finance, and operations, to ensure smooth execution of orders, promotions, and customer service.- Develop and manage the budget for key accounts, ensuring that the allocated resources are used efficiently to achieve sales and profitability goals.- Prepare sales forecasts for key accounts based on historical data, market trends, and customer feedback.- Conduct regular business reviews with key accounts to assess performance, address challenges, and discuss opportunities for growth.- Lead and mentor junior account managers or sales representatives who may be responsible for supporting key accounts.
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  • 8 - 10 yrs
  • 25.0 Lac/Yr
  • Gurgaon
Negotiation Client Engagement Manager Engagement Manager Client Handling Loyalty Program Management Loyalty Pro Retail Loyalty Acumen Sales
Company Name: BharatPeRequired Skills: Client Acquisition,Data Analysis,Loyalty Program Experience,Sales Strategies,Marketing PlansJob Summary: Develop sales strategies to increase business revenue. Identify potential customers to generate new business opportunities. Develop and implement marketing plans for business growth. Maintain broad knowledge of competitive markets and sales techniques. Coordinate with various groups within the company to meet sales target. Determine budget and timeframe for the business project. Develop and maintain excellent customer relationships. Understand customer needs and provide optimum business solutions. Understand Financial modelling & seamlessly execute ProjectsList of Duties And Responsibilities(That are significant in achieving the objectives of the job)1. Engage closely with all Prospects2. Grow the new business vertical for PAYBACK India.3. Maintain healthy conversion rates (pipeline management)4. Understand Loyalty landscape of India and address specific industry clients needs accordingly5. Contracting and on-boarding new clients6. Develop and deliver the business plans through carrying out research, formulate market analysis and deliver accurate business reportsExperience Required(Minimum relevant or equivalent industry experience required - scope and duration)Critical: Minimum +8 years of industry experience.Minimum Qualification: GraduateMasters in Sales and marketing PreferredSkills, Abilities, And Competencies(Required to successfully perform this job)1. Good Understanding of Retail loyalty / Employee rewards / Trade loyalty or services business2. Good understanding of different industries in India3. Should be able versatile and adaptable4. Client engagement skills to enhance existing business5. Sales acumen6. Negotiation tactics7. Project management & execution skills8. Good presentation skills.9. Good understanding of MS office
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Sales Executive (male)

Spenza Ceramics Pvt Ltd

  • 1 - 3 yrs
  • 4.8 Lac/Yr
  • Chandigarh
Building Construction Negotiation Communication Client Engagement Manager
Building relationships: Sales executives build and maintain relationships with current and potential customers to understand their needs and ensure their satisfaction. Providing customer service: Sales executives are often the primary contact between the organization and clients, so they need to provide excellent customer service. Researching the market: Sales executives need to research the market and competition to understand what makes their products or services the best choice for customers
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Relationship Manager-Customer Engagement (Female)

Skywings Advisors Private Limited

  • 1 - 7 yrs
  • 6.0 Lac/Yr
  • Gurgaon
Relationship Manager Customer Service Manager Banking Sector Finance Advisor CRM Client Relationship Manager
Customer Engagement (meeting, Video call, Tele call) and Relationship Management on the mapped C Cat book of the branch. ( C category book of 2-3 branches with approx. 1000 to 1500 customers will be mapped )Cross sell of Asset( HL, LAP, CL,PL, GL, WC, CV )Liability( CA, SA TD) and Third Party & Investment Products( LI GI Trinity & MF) on the mapped bookDeepening of CA SA and TD mapped relationships.Meeting and conversion on leads from VRM and CEC.Working closely with respective teams on LI, GI, KSEC, IC and Asset team for timely conversion of the business.Ensuring customer stickiness and category upgrade.Acquisition, X-sell of business & Service activations to existing customersExplain all the Facilities of the Bank in Form of Demonstration both online / offlineEnroll the customer for the services which would be useful for himHandle customer service requirements like account opening, Trinity account opening, liability product selling, liability on product features, Cheque book insurance.Speed and efficiency of service givenSales targets for banks and investment products.Customer acquisition from Family Household & referrals.Have higher NPs scores
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  • 0 - 2 yrs
  • 2.8 Lac/Yr
  • Noida
Strong Communication Interpersonal Skills Client Engagement Manager Business Development
Requirements:>Bachelors degree in Business, Marketing, or a related field.>0-2 years of experience in business development or sales.>Strong communication and interpersonal skills.>Proven ability to work independently and as part of a team.>Goal-oriented with a focus on achieving and exceeding targets.>Adaptability and willingness to learn in a fast-paced environment.Opportunities for career growth and professional development.Dynamic and collaborative work environment.
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Client Engagement Executive (Female)

SB Wealthnurture Services Pvt. Ltd.

  • 1 - 3 yrs
  • 1.5 Lac/Yr
  • New Barrackpur North 24 Parganas
Client Services Executive Client Relationship Executive Client Co-Ordinator Client Technical Support Associate Client Solution Manager Client Coordinator Client Technical Support Specialist Client Service Specialist Client Service Analyst
1. Collection of all the Documents, Cheques, Photos with to open investment accounts for Mutual Funds, Equity Broking and For Life, Health and Accidental Insurance2. KYC Completion of Clients,3. Client Data Gathering and Completion of Risk Profiling.4. Completion of the Mutual Fund Account and Equity Broking Account Opening Forms, Insurance Proposal Forms5. Submission of Forms to Cams, Karvy, Respective AMCs, and Insurance Companies6. Scanning of Documents and Uploading to the CRM Drive of Respective Clients and other Web Portals7. Be able to carry on transaction online through invest well/ Red vison/Wealth Magic / Revision etc through the BSE Star MF and MF utility and Mister Bond platform.8. Should be able to work and update the Data on Red vision/ Invest well Software etc9. Checking if the feed is Updated and Data Reconciliation and Data Management.10. Check the Clients Investments and Check whether Clients portfolios are matching with their Financial Goals, If there is major deviation then immediately bring that to the notice of the senior.11. To be able to crosscheck that the investment, redemption, purchase has been effectively done and communicate to client.12. Be able to do portfolio review of the Investments of the Client.13. Be able to generate various kinds of reports and to send to the client regularly.14. Prior Experience in Share Trading Platform Preferred.15. FIND THE NEW OPPORUNITIES FOR THE NEW BUISNESSPreferred Qualifications: Graduates and Undergraduates in BCom, BFM, BFA, BFI, BBI, BMS, BBM.Required Knowledge and Skills: English Reading and Writing Skills,Fluency in Bengali and HindiComputer Knowledge - Word, Excel, Power Point, E Mailing Skills, Social Media Marketing, Investment Markets and Products Knowledge, Tax Knowledge etc.Special Trait & Qualities: Good Communications Skills, Self-Discipline, Punctuality, Growing Mindset, Open for Feed back, Team Player. Past Experience: 1 to 2 Years Experience.
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Client Engagement Manager

Velocita Brand Consultants

  • 1 - 5 yrs
  • 4.0 Lac/Yr
  • Pune
Client Co-ordinator Client Services Executive Client Engagement Manager Client Service Executive
Client Servicing Executive AKA Champion of CommunicationSo the job isYour prime role involves decoding kuch mazza nahi aaya and coming up with campaigns that go viral.Were looking for energetic go-getters who know how to think creatively, work diplomatically and negotiate expertly.Speaking of negotiations, having a good command of English and being a general smooth talker is a big plus.You also need to be a digital dynamo who is always up to date with trending campaigns and new marketing ideas. (All those hours of scrolling through social media may finally come in handy)On a serious note, you will need to manage client projects, pitches and strategies and ensure tasks meet the deadlines and ideas stay true to client expectations (Oh! You also need to be able to make some kickass presentations Gotta be able to convey those ideas!)Well need you to flex your knowledge to drive brand strategy, content strategy, and digital strategy to build modern brands.As our People Partner, youll need to create and maintain strong relationships with the client as well as with our creative team (for your own sake :P).We would like to meet you if your experience/certification includesGraduate/Post Graduate degree with Client Servicing experience in an agency environment. (Freshers are also welcome!)Think you fit in?
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Enrollment Councilor (Female)

Growthinvesting Pvt. Ltd.

Educational Sales Equity Sales Online Sales Tele Sales Manager Tele Sales Officer Tele Caller Tele Counselor Tele Marketing Executive Mutual Funds Sales Portfolio Manager Stock Market Stock Exchange Stock Analysis Stock Valuation Equity Dealer Equity Trader Equity Broking Client Engagement Manager Customer Management Customer Manager Customer Relationship Market Analysis Market Forecasting Derivative Market Investment Planning Investment Strategies Investment Analysis Investment Management
Location : Gurugram, HaryanaWork Preference: Work from Home/Work From OfficeJob Description : Enrollment AdvisorEmployment Type: Full-timeAbout GrowthInvesting.inGrowthinvesting.in is a leading platform offering expert-led Equity Portfolio's , Model Portfolio and Research Calls on stock/Equity/Derivative trading, financial markets, and investment strategies.Position OverviewWill play a pivotal role in guiding potential Investors & customers to enroll in our Equity Portfolios on Smallcase.com.If you are passionate about financial markets and education and have the drive to succeed, we'd love to hear from you. Share resume to help@growthinvesting.in or share your resume on 9810500188. Incentives-Lucrative performance-based incentives.Key Responsibilities1. Customer Engagement: Reach out to potential customers who have expressed interest in growthinvesting.in Model Portfolio Management. Understand their needs and provide tailored advice on offerings.2. Model Equity Portfolio Promotion: Clearly articulate the benefits of enrolling in our Equity Portfolio on Smallcase.com and Mobile Application, including mentorship under expert Research Analysts and detailed content.3. Lead Conversion: Achieve and exceed enrollment targets through consultative selling techniques. Follow up with leads to close sales effectively4. Knowledge Application: Utilize your understanding of stocks and financial markets to build trust and credibility with potential customers.5. Reporting: Maintain accurate records of customer interactions and sales progress.Working knowledge of stocks, trading, and financial markets.1.Strong communication and interpersonal skills.2.Ability to build rapport and engage customers effectively.3.Self-motivated and target-driven mindset.4.Basic proficiency in using CRM tools and MS Office.
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Vice President - CX & BO Innovation

A Square Technologies Pvt. Ltd.

  • 10 - 15 yrs
  • 50+ Lakh/Yr
  • Gurgaon
Customer Experience Manager Customer Experience Back Office Operations Operational Enhancements Strategy Development Contact Centre Technology Integration Client Engagement Financial Management
The VP of CX & BO Innovation will spearhead the strategic development and implementation of transformative and innovative projects across our Customer Experience (CX) and Back Office (BO) operations within the contact centre environment. This pivotal role involves identifying technology opportunities, translating them into tangible operational enhancements, engaging directly with clients to provide solutions and articulate implementation strategies, and overseeing deployment. The role will champion the technology strategy for CX and BO capabilities, ensuring optimal utilisation and performance of all relevant transformation areas within our operational facilities. This role reports to the VP of Capabilities and collaborates closely with the senior management and sales teams to ensure seamless client interactions and the delivery of exceptional outcomes.
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  • 1 - 4 yrs
  • 2.0 Lac/Yr
  • Guwahati
Customer Engagement Client Relationship Customer Retention Customer Support Customer Satisfaction Sales Support Product Feedback Lead Generation Sales Growth Retailer Relationships
- Customer Engagement: Develop and maintain strong relationships with key customers, distributors, and retailers to ensure high levels of satisfaction and loyalty.- Customer Support: Address customer queries, concerns, and complaints in a timely and professional manner, ensuring an optimal customer experience.- CRM System Management: Manage and update the CRM database with accurate customer information, including contact details, purchase history, and preferences.- Customer Segmentation: Analyze customer data to segment customers based on demographics, buying behavior, and preferences, allowing for targeted marketing and personalized communication.- Sales Support: Collaborate with the sales team to provide customer insights, generate leads, and help drive sales through strategic customer relationship management.- Product Feedback: Collect feedback from customers regarding FMCG products, services, and experiences, and work with relevant teams to address issues and improve offerings.- Customer Retention Strategies: Implement strategies to increase customer retention and loyalty, such as loyalty programs, personalized offers, and post-purchase follow-ups.- Customer Education: Educate customers about new FMCG products, promotions, and features, ensuring they are well-informed and engaged with the brand.- Reporting and Analysis: Monitor and analyze CRM data to generate reports on customer satisfaction, engagement levels, and retention rates, providing insights to management.- Cross-functional Collaboration: Work closely with marketing, sales, and product teams to ensure that customer needs and feedback are integrated into business strategies and product development.- Promotions and Campaigns: Collaborate in designing and executing customer-centric marketing campaigns and promotional offers aimed at enhancing customer engagement and product uptake.
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