Chat Support Executive Graduate Jobs in Mumbai

As a Customer Support Executive, you will play a vital role in ensuring our customers receive excellent assistance and support. You will work from home and interact with customers via various channels.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address customer questions and concerns promptly through phone, email, or chat, ensuring a quick resolution.- **Manage Customer Accounts:** Assist customers with account-related issues, including updates, changes, and troubleshooting, to enhance their experience.- **Provide Product Information:** Offer detailed information about products and services, helping customers make informed decisions.- **Document Interactions:** Keep accurate records of customer interactions and feedback in a system to track issues and improve services.- **Collaborate with Team Members:** Work closely with other departments to resolve complex issues, ensuring a seamless customer experience.- **Identify and Suggest Improvements:** Proactively share customer feedback with the team to help improve service quality and efficiency.**Required Skills and Expectations:**- Excellent communication skills, both verbal and written, to convey information clearly and effectively.- Strong problem-solving abilities, allowing you to handle customer issues efficiently and independently.- A basic understanding of computer software and applications, as you will navigate various tools for customer support.- A positive attitude and a willingness to help, ensuring customers feel valued and supported.- Attention to detail to accurately document customer interactions and follow up as needed.- Ability to work well in a team and manage your time effectively while working remotely. This role is ideal for individuals with diverse educational backgrounds, including but not limited to B.A, B.Arch, B.C.A, B.B.A, B.Com, and B.Ed. Experience is not mandatory, but enthusiasm and a readiness to learn are essential.

A chat support job involves responding to customer inquiries via chat, resolving issues, and providing product information. Key responsibilities include greeting customers, assessing their queries, providing solutions, and documenting interactions. The role requires excellent communication skills, problem-solving abilities, and patience to handle frustrated customers. Chat support agents utilize specific software and platforms to manage chats and access customer information, aiming to meet performance metrics like response time and customer satisfaction.

Responsibilities:-1. Responsible for Business development & Client servicing.2. Responsible for driving inside sales from various Verticals.3. Identify new ventures, opportunities and leads for the company.4. Ability to independently implement the plan and a healthy funnel for the business at any point of time.5. Ability to analyze market trends.6. Crafting business proposal and contracts to draw in more revenue from clients.7. Responsible for driving clients from various Verticals.8. Responsible for maintaining and timely updation of client database.9. Responsible to create marketing strategies.Requirements:-1. Graduate with deep interest to build their career in Inside sales.2. Candidate should have 0-6 month experience from customer service or sales industry3. Excellent inter-personal/communication/analytical [written and verbal].4. Should be proactive with a go-getter attitude with a technical bent of mind.5. Problem-solving attitude.6. Ability to work with cross-functional teams.7. High level of self-confidence, self-driven, results-oriented with a positive outlook and a clear focus on high-quality results.Benefits:-- No dress code- 5 days working- Celebrations- Team Outings- Fringe benefitsRegards,Neha+91 8104897131

Work from home Customer service Voice, Chat and Email 8007360448 fixed day shift Monday to Friday 9am to 5pm. Saturday Sunday Fixed off

HelloHiring for customer service and chat supportHSC minimum.. Salary up to 35k.Need good communication skills. Hiring for Mumbai) Navimumbai / Thane .

Opening for Customer Service/ Sales /Email chat process Location : Mumbai/Thane/Navi Mumbai/Western line - Mumbai Salary 10,000 upto 25,000Day shift / Nigh shift Work from office /Home (Depend on Situation)Interested Candidates Contact : HR Satej koli