Chat Support Executive Female Graduate Jobs in Mumbai

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - **Customer Interaction:** Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - **Problem Resolution:** Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - **Information Management:** Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - **Feedback Collection:** Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

Key Responsibilities Handle customer queries via chat support (no voice / minimal voice). Provide accurate information regarding services, bookings, cancellations, and complaints. Resolve customer issues promptly while maintaining high customer satisfaction. Maintain proper documentation of chats and follow SOPs. Coordinate with internal teams for faster issue resolution. Ensure quality, empathy, and professionalism in every interaction.Required Skills Good written communication skills (English/Hinglish). Basic computer knowledge and typing speed. Ability to multitask and handle multiple chats simultaneously. Customer-centric mindset with problem-solving skills. Comfortable working in shifts (if applicable).Eligibility Freshers are welcome. Prior chat or customer support experience is a plus.What We Offer Stable job with growth opportunities. Friendly and fast-paced work environment. Training and onboarding support. Performance-based incentives. Interested candidates can apply by sharing their CV. Immediate joiners preferred.+91-8073579112

Job Title: Customer Support Executive Voice / Chat / EmailLocation: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore (Office-based / Remote)Experience: 03 yearsSalary: 15,000 25,000/monthJob Type: Full-time / Rotational shiftsResponsibilities:Handle customer queries via call, chat, or email.Provide timely resolutions with empathy and professionalism.Escalate technical issues as required.Maintain high CSAT scores.Requirements:Excellent spoken and written communication skills (English + regional).Typing speed: 3035 WPM (for chat/email roles).Flexible for night shifts (for international process).Prior BPO experience preferred but not mandatory.Perks:5/6 day workingWork from home / office flexibilityIncentives for top performers Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

A chat support job involves responding to customer inquiries via chat, resolving issues, and providing product information. Key responsibilities include greeting customers, assessing their queries, providing solutions, and documenting interactions. The role requires excellent communication skills, problem-solving abilities, and patience to handle frustrated customers. Chat support agents utilize specific software and platforms to manage chats and access customer information, aiming to meet performance metrics like response time and customer satisfaction.

We are hiring candidates for this position on behalf of Skylink Technologies.- Position Customer Support Executive- Experience: Fresher / Experience- Location: Permanent Work From Home / Remote- Salary: 16k take home + 3400 Quarterly Bonus

-Hsc/ Graduate Need minimum 6month of experience-Good comms required-Salary : 16.5k inhandShift:-Female:11am to 10pm (any 9hrs) -Male:11am to 11pm (any 9 hors)

Executive - Customer Care - Voice & Chat Process - Data Entry - BPO* Tech Support process Non Voice* Customer Support Online* Backend Executive Support* Should have good communication skills* 12th Pass & Any Graduate* No Sales Job

Key Performance Indicators: Handle all queries in a polite, professional mannerProbe and troubleshoot customer queries, and provide a suitable and satisfactory solutionEducate customers on services and processesEscalate any issues to the Team LeaderAchieve agreed KPIs and ObjectivesAdhere strictly to shift schedulesAdhere to laid down internal policies, procedures and processesWork collaboratively with the teamQualificationsA Bachelors degree from any stream if a FresherMinimum HSC with a minimum of 1 year of relevant experiencePassionate about customer careGood typing skillFluent in written and spoken EnglishAble to work well under pressure and under minimum supervisionA fast learner who is able to work with set targetsMust be time flexible and able to work in a rotational shift system including Public holidays and weekends

Urgent opening for German Languages Chat & Email support at Thane (Mumbai) Location,Candidate should be good in German and English.Minimum 6 month experience requiredcandidate should ready to work for night shift (Rotational shift), this is one of the Europe based company and you will get any two week off