Chat Support Executive Graduate Jobs in Chennai

We are looking for a Customer Support Executive in Thiruninravur who can help us provide excellent service to our customers. This role is a full-time position suitable for candidates with 0 to 2 years of experience.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle phone calls, emails, and chat messages from customers, ensuring timely and accurate responses to their questions or concerns.- **Provide Product Information:** Educate customers about our products and services, assisting them in making informed decisions.- **Resolve Customer Issues:** Address and troubleshoot customer complaints swiftly and professionally, ensuring customer satisfaction throughout the process.- **Maintain Records:** Keep detailed records of customer interactions and transactions for follow-up and to assist in performance measurement.- **Collaborate with Teams:** Work closely with various departments, including sales and technical support, to ensure a holistic approach to customer care.**Required Skills and Expectations:**Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A working knowledge of computers and familiarity with customer support software will be advantageous. Attention to detail is essential for accurately documenting customer interactions. The ideal candidate should demonstrate patience, empathy, and problem-solving skills when handling customer complaints. A professional attitude and the ability to work well in a team environment are also crucial. This position is open to females only, and we welcome graduates from diverse educational backgrounds.

As a Customer Support Executive, you will be the primary point of contact for our customers, helping them with their inquiries and ensuring a positive experience with our services. **Key Responsibilities:**- **Respond to Customer Inquiries:** Address customer questions through various communication channels, ensuring accurate and timely responses.- **Resolve Issues:** Identify and troubleshoot customer problems, providing effective solutions to enhance customer satisfaction.- **Customer Feedback Management:** Collect and document customer feedback to help improve our products and services, ensuring that customer voices are heard.- **Maintain Records:** Keep detailed records of customer interactions and transactions, enabling better service and follow-up.- **Collaborate with Teams:** Work closely with other teams, such as sales and technical support, to resolve customer issues and enhance service delivery.**Required Skills and Expectations:**The ideal candidate should possess strong communication skills, both verbal and written, with an ability to empathize and connect with customers. You should be detail-oriented and organized, ensuring that customer inquiries are logged and tracked accurately. Basic computer skills are essential, including familiarity with customer support software and Microsoft Office. A willingness to learn, adapt, and work in a team environment is crucial. We are looking for a proactive individual who can maintain a positive attitude even in challenging situations. Candidates should hold a minimum educational qualification of a high school diploma, with preference given to those with relevant customer service experience, even if limited.

Pay: 15,000.00-30,000.00 per monthJob Description:About the Role:We are looking for enthusiastic Customer Service Executives proficient in Telugu & Hindi to join our customer support team. The role involves handling inbound/outbound calls, resolving customer queries, providing product/service information, and ensuring customer satisfaction in Telugu, along with basic English as needed.Key Responsibilities:Handle inbound and outbound customer calls in Telugu language.Provide accurate information about products, services, and policies.Resolve customer issues, complaints, and queries in a professional manner.Maintain call records, update CRM systems, and follow up on pending requests.Ensure high levels of customer satisfaction and service quality.Escalate unresolved issues to senior support or relevant departments.Meet daily/weekly call handling and quality targets.Requirements:Fluent in Telugu (spoken and written) Hindi (Spoken).Good communication in English is an added advantage.Graduate in any stream.Prior customer service / call center / BPO experience preferred, but freshers can also apply.Basic computer knowledge (MS Office, email, CRM tools).Strong interpersonal and problem-solving skills.Ability to work in rotational shifts if required.Key Skills:Customer ServiceTelugu & Hindi Communication (Fluency)Problem SolvingPatience & EmpathyCall Handling & DocumentationJob Type: Full-timeBenefits:Provident FundWork Location: In person

Dear Expert,We are excited to inform you about an excellent career opportunity with a leading BPO MNC in Pune for the role of International Customer Support Executive.Job Highlights: Profile: International Voice/Non-Voice Process Salary: Up to 4.50 LPA + Attractive Incentives Working Days: 5 Days a Week Cab Facility: Available Preference: Experienced Candidates in BPO/Customer SupportIf you have strong communication skills and are looking to grow your career with a reputed multinational company, this is the perfect opportunity for you. Apply Now for Walkin Interview! For more details, call or whatsapp at 8860-720-162 790-5454-097

Work from home Customer service Voice, Chat and Email 8007360448 fixed day shift Monday to Friday 9am to 5pm. Saturday Sunday Fixed off

Candidate should have good technical customer support experience Candidate should have chat support experience (i.e., Good written communication skills) Candidate should be able to communicate in English & in one other language such as Hindi or any other south Indian language apart from Tamil Candidate should be willing to work on shifts

Chennai jobIT Brisk is hiring For Non voice process Designation: Chat Support Associate - English + Hindi (Speaking, Reading & Writing)Qualification: Any Graduate & AboveExperience : - Atleast 1 year in any Customer facing role providing Customer Service (Email, Chat, Inbound)Work Type: Work from OfficeShift: Rotational 1 way cab (night shift)2 weekly offPackage: 19k CTCLocation : Chennai Contact HR Humera

Teleperformance, a global leader in customer experience management, seeks talented individuals to join as Chat Support Executives in Chennai. This opportunity is open to both freshers and experienced professionals proficient in Hindi and English. Responsibilities include providing exceptional customer service and support through chat interactions, resolving inquiries and concerns promptly, handling multiple conversations efficiently, and collaborating with teams to address issues. Requirements include strong communication skills in Hindi and English, good typing speed, interpersonal skills, multitasking abilities, problem-solving skills, and basic computer knowledge. Rotational shifts may be required, and freshers are welcome. Join Teleperformance for a rewarding career in chat support and be part of an inclusive work culture that promotes growth and development. Apply now!

Excellent communication in english. Rotational shift, any graduate .

Company Profile: An Edtech startup with an userbase of more than 1 Million that provides online learning for students.Job Responsibilities:The responsibilities would primarily include the Outbound, Inbound & Online chat processes,1. Must have good communication in both English & Tamil2. Better understanding of sales3. Outbound process: Upsell & cross-sell executive and certification courses4. Inbound Process: Attend to the sales & services calls received on the customer care numbers5. Online Chat Process: Be available to address any query coming through online chat modeEmployment type: Full Time, Work from HomeIndustry: EdTech, EducationLocation: ChennaiExperience: Minimum 1 Year Experience [Mandatory]Languages Known: English & TamilNotice Period: Immediate to 15 daysSalary: Fixed Pay + IncentiveTraining will be provided. As the business grows, you grow. We want company to be built from within. We look at you as someone with the potential to become a future sales leader of our company.Education Qualification: Graduates (in any UG stream) / Post Graduates can also apply.Expected Start Date: 1/6/2021Salary: From 1.3L PA + Incentive

Chennai jobIT Brisk is hiring For Non voice process Role: Customer Support Associate Qualification: Any Graduate & AboveExperience : - Atleast 1 year in any Customer facing role providing Customer Service (Email, Chat, Inbound)- English + Hindi (Speaking, Reading & Writing)Work Type: Work from OfficeShift: Rotational 1 way cab (night shift)2 weekly offPackage: 19k CTCLocation : Chennai Contact HR Humera

As a Customer Support Executive, you will play a vital role in ensuring our customers receive top-notch support and assistance. You will be the first point of contact for our clients, helping them with their inquiries and resolving issues efficiently.**Key Responsibilities:**- **Customer Assistance:** Respond to customer queries via phone, email, or chat, providing clear and accurate information about products and services.- **Issue Resolution:** Identify and troubleshoot problems faced by customers, ensuring a quick and effective resolution to enhance their experience.- **Feedback Collection:** Gather customer feedback regarding their experiences, which will help improve service quality and identify areas for improvement.- **Documentation:** Maintain accurate records of customer interactions and transactions to ensure efficient follow-up and compliance.- **Collaboration:** Work closely with other teams to resolve complex customer issues or coordinate service enhancements as needed.**Required Skills and Expectations:**- Strong communication skills are essential for understanding customer needs and conveying information clearly.- A problem-solving mindset to address customer issues effectively and efficiently.- Proficiency in using computer systems and software for logging customer inquiries and managing support requests.- A degree in fields such as B.B.A, B.Com, B.Pharma, B.Sc, or B.E, or relevant professional qualifications indicate a foundational understanding of business practices.- A positive attitude and a strong commitment to customer service, with the ability to work collaboratively in a team environment.- Female candidates are preferred for this position. If you are passionate about helping customers and enjoy working in a dynamic environment, we would love to hear from you!