Chat Support Executive Graduate Jobs in Ahmedabad

HiWe are have a new opportunity at Horizon Talent Alliance for the role of USA Chat & Support Executive in our E-Commerce Support Process.Position: USA Chat & Support Executive (Night Shift)Process: Customer Chat & Support (E-Commerce Support)Location: Ahmedabad, Gujarat (Onsite)Timings : 9:00 PM - 6:00 AMExperience: Fresher & Experienced candidates welcomeSkills: Good communication, typing efficiency, customer handlingNOTE: THIS IS AN ONSITE AND NIGHT SHIFT ROLE- NO REMOTE

Understand OMSGuru platform and its functioning thoroughly Support our existing clients via Chat, Phone, Email & Tickets. Help onboard new clients onto our system Respond promptly and professionally to customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Attention #opportunity Aheade!Are you seeking for an career opportunity in the heart of the heritage city #Ahmedabad ? We're thrilled to announce an opening for an #Internationalchatsupport non voice process write here 26k-35k CTC (Based on interview and experienced)Requirements : Freshers/Experience can apply Great written communication skills in English including grammar and spelling 10 + 3 years Diploma/HSC/Any Graduate can Apply Computer savvy Flexibility to work in a 24/7 environmentBenefits:*5 Days Working*PF, Insurance, Gratuity Benefit*Cab Facility available for Night Shift*Night Shift Allowance*5 days Accommodation Out-stationed candidates#BPO #KPO #customerservice #nonvoice #wfo #ahemdabad #hiring

We are looking for 49 E Commerce Executive Posts in Ahmedabad,Aravali Vihar, Bhiwadi,Anand,Valsad,Gandhinagar Highway, Ahmedabad,Udaipur,Bhavnagar Road, Rajkot,Narmada Canal, Ahmedabad,Banaskantha,Botad, Rajkot, with deep knowledge in undefined and Required Educational Qualification is : Secondary School, Diploma, B.A, B.C.A, B.Com, B.Ed, B.Sc, B.Tech, Post Graduate Diploma, M.Com

Address the queries and complaints of clients using the companys portal.Effective communication both written and verbal, is essential for chat support executives to convey information clearly and provide accurate assistance to customers.Managing disputes to developing plans to enhance the client experience generally and promote loyaltyResponding to customer inquiries within company hoursCollecting and analyzing customer feedbackWillingness to learn about products, services, and company policies to provide accurate information to customers.Willing to commit to taking turns working rotating shifts which includes weekends and public holidaysDesired Candidate ProfileProblem-solving skillsClear communication skillsAbility to use positive languageCan speak and write in EnglishWillingness to learnPerks and BenefitsPressure free environmentChance to work with an international level startup

FRESHERS WELCOMELocation - AhmedabadShift - Night shiftNight allowance upto Rs 5000 on top of salaryWhat Youll be DoingAre you results focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, youll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the Service to Sales methodology. Youll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, Youll Receive customer inquiries via chat about products and services Bring your persuasive skills to connect and close a sale with customers in a consultative matter using written communication onlyWhat You Bring to the Role College diploma and no direct work experience Freshers welcome Or 1 year or more of customer service or sales experience and high school diploma or equivalent Great written English communication skills including grammar and spelling Computer savvy Local resident of Ahmedabad, Gujarat or ability to immediately relocate to Ahmedabad, Gujarat. Relocation assistance availableWhat You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Relocation assistance for those interested in joining us in Ahmedabad, Gujarat And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Job Description:Manage Inbound and outbound chats in a timely manner.Identifying customers' needs, clarifying information, researching every issue, and providing solutions and/or alternatives.Manage end-to-end customer response and the complaint processObtain and evaluate all relevant information to handle product and service inquiriesMaintain customer databasesProvide feedback on the efficiency of the customer service processPlaces orders for customers by updating all the information accurately.Maintain excellent quality on all chats handled.Perform all assigned tasks in an accurate manner.Work with minimum supervision.Requirements :Graduate from any streamExcellent spoken & written communication skillsStrong communication skills along with active listening.MS-Office (specifically MS-word); Good keyboarding typing skillsCustomer focusAbility to multi-task, set priorities, and manage time effectivelyAbility to understand accents from diverse geographiesAbility to stay calm under pressureRequired Qualification: MBA, MCA, BCA, B.TecRequired Experience: 1 to 4 yearsCTC: As per industry standardsShift : (Rotational shift)Location: Ahmedabad

Customer Inquiry to Converted in Sales as Pr Customer Requirement. Provide Company Product Knowledge and Sale the Product Via Chat .100% Non Voice Process .good Incentive Available .fluent English Speaking & Writing