Cargo Executive Fresher Jobs in Vadodara

Job SummaryGround Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger Services- Welcome and assist passengers at the airport.- Perform check-in procedures and issue boarding passes.- Verify passenger identity, travel documents, and baggage.- Assist passengers with self-service kiosks and online check-in.- Guide passengers through boarding and arrival procedures.- Handle passenger inquiries, complaints, and special requests professionally.- Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.- Coordinate wheelchair and special assistance services.Boarding & Departure Operations- Make boarding announcements.- Verify boarding passes and travel documents.- Ensure passengers board according to airline procedures.- Coordinate boarding with cabin crew and flight operations.- Prepare departure documentation.- Ensure on-time departure by following operational schedules.Arrival Services- Assist arriving passengers.- Guide passengers toward baggage claim and customs.- Handle lost baggage reports.- Coordinate baggage tracing with the baggage department.- Resolve passenger service issues.Baggage Handling Coordination- Monitor baggage acceptance and tagging.- Ensure baggage complies with airline weight regulations.- Coordinate loading and unloading teams.- Report mishandled or damaged baggage.- Ensure baggage reaches the correct aircraft.Aircraft Turnaround Support- Coordinate aircraft arrival and departure activities.- Communicate with ramp staff and flight dispatch.- Ensure timely boarding and baggage loading.- Support quick aircraft turnaround.- Monitor service completion before departure.Customer Service- Deliver exceptional customer service.- Maintain a professional appearance and positive attitude.- Resolve passenger concerns efficiently.- Explain airline policies clearly.- Assist during delays, cancellations, and schedule changes.Safety & Security- Follow airport safety procedures.- Comply with airline Standard Operating Procedures (SOPs).- Ensure security regulations are followed.- Report suspicious activities immediately.- Maintain confidentiality of passenger information.- Participate in emergency response procedures.Documentation & Reporting- Maintain passenger records.- Prepare operational reports.- Complete flight documentation accurately.- Record incidents and irregularities.- Coordinate with supervisors regarding operational updates.Required QualificationsEducation- 10+2 (Higher Secondary) - Minimum Qualification- Graduate in any discipline preferred- Diploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.Experience- Freshers are welcome.- 0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical Skills- Knowledge of airport operations- Passenger handling procedures- Airline check-in systems (preferred)- Basic computer proficiency- MS Word, Excel, and Outlook- Documentation and record managementSoft Skills- Excellent communication skills- Strong customer service orientation- Professional personality and grooming- Problem-solving ability- Teamwork and collaboration- Time management- Multitasking capability- Attention to detail- Positive attitude- AdaptabilityPhysical Requirements- Ability to stand for extended periods.- Ability to work rotating shifts.- Fit to work in a fast-paced airport environment.- Ability to lift light baggage when required.- Willingness to work weekends, holidays, and night shifts.Work Environment- Airport terminals- Airline check-in counters- Boarding gates- Arrival halls- Customer service desks- Baggage service offices- Dynamic and high-volume operational environmentSalary (India)- Fresher: 20,000 - 30,000 per month- Experienced (2-5 years): 30,000 - 45,000 per month- Senior Ground Staff / Supervisor: 45,000 - 70,000+ per month

Ground Staff are responsible for handling all airport operations on the ground, ensuring smooth passenger service, safety, and coordination between airline and airport departments. They play a key role in check-in, boarding, baggage handling, and customer service. Key Responsibilities1. Passenger HandlingAssist passengers during check-in and boarding processVerify tickets, ID proof, and travel documentsIssue boarding passes and seat assignmentsProvide special assistance to elderly, disabled, or VIP passengers2. Baggage HandlingAccept and tag checked baggageEnsure baggage complies with airline weight and safety rulesCoordinate with baggage handling teamsHandle lost, delayed, or damaged baggage complaints3. Customer ServiceAnswer passenger queries regarding flights, delays, and policiesProvide information on schedules, gates, and airport facilitiesResolve complaints professionally and quicklyMaintain high customer satisfaction4. Boarding & Departure DutiesAnnounce boarding informationVerify boarding passes and documentsEnsure orderly boarding processCoordinate with cabin crew and pilots5. Safety & Security ComplianceFollow airport safety and security proceduresEnsure compliance with aviation regulationsReport suspicious activities or safety hazards6. Flight Operations CoordinationCoordinate with airline staff, ATC, and airport authoritiesAssist in flight arrivals and departuresHandle delays, cancellations, and rescheduling Required SkillsStrong communication and interpersonal skillsCustomer service orientationProblem-solving abilityTeamwork and coordinationAbility to work under pressureBasic computer knowledge Educational QualificationMinimum: 12th Pass (Higher Secondary)Preferred: Graduate in any disciplineAviation / Hospitality certification is an advantage ExperienceFresher or experienced candidates can applyPrior experience in aviation, hospitality, or customer service is preferred Working ConditionsRotational shifts (including night shifts)Weekends and holidays includedWork at airport terminals in a fast-paced environment Salary (India Approx.)Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 1,00,000+ per month

As an Air Cargo Executive, your main responsibilities will include overseeing all aspects of cargo handling, coordinating with cargo staff and ground handling staff to ensure smooth operations at the airport. You will be required to manage air cargo operations, including loading and unloading of freight, supervising ground operations, and ensuring timely delivery of cargo.Key skills for this role include a strong understanding of air cargo logistics, supply chain management, and export-import documentation. You should have excellent communication skills.