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Call Quality Analyst Jobs

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  • Employer Type
  • 0 - 6 yrs
  • 3.0 Lac/Yr
  • Coimbatore
Call Coordinator Talent Acquisition Talent Engagement Talent Analyst Talent Acquisition Executive Call Monitoring Call Processing Call Quality Human Resource Internship AR AR Caller AR Associate AR Executive AR Analyst AR Developer AR Calling Executive
Hiring for 5 AR Caller Jobs in Coimbatore, for Freshers, Required Educational Qualification is: Higher Secondary, Secondary School, I.T.I., Other Bachelor Degree, Post Graduate Diploma, Any Master Degree with good knowledge in Call Coordinator, Talent Acquisition, Talent Engagement, Talent Analyst, Talent Acquisition Executive, Call Monitoring, Call Processing, Call Quality, Human Resource Intern, Assistant Human Resource, Human Resource Internship, AR, AR Caller, AR Associate, AR Executive, AR Analyst, AR Developer, AR Calling Executive etc., Salary 15,000 to 20,000 + Incentives, Work Mode: Work From Office, Working Days: Monday to Saturday, Sunday Off, Interview Time: 10:00 AM to 3:00 PM, Venue: Ahker Consultancy, PN Palayam, Near Womens Polytechnic College Bus Stop, Coimbatore, For More Details Contact: +91 91505 13678, Website: www.ahkerjobs.com, Email: ahkerhrm3@gmail.com, Immediate Joiners Preferred, Salary Date: 10th of Every Month, Submission of Original Documents (Optional), Apply Now Through Ahker Consultancy Tamil Nadus Trusted Job Consultancy with 15+ Years of Excellence.
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Opening For Call Quality Analyst

Jaden Executive Search and Recruitment Specialist

  • 1 - 5 yrs
  • 3.0 Lac/Yr
  • Navi Mumbai
Call Monitoring Call Quality
Quality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.Customer feedback: Incorporate customer feedback into quality assessment processes requirementsProven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.Excellent communication skills, both written and verbal.Knowledge of relevant industry regulations and compliance standards.Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)
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Call Quality Analyst

Vaani Infosystem

  • 1 - 2 yrs
  • 4.0 Lac/Yr
  • Gurgaon Sector 18
Auditor Call Quality Team Building Team Motivation Tem Team Coaching
Job Title: Quality Analyst/TrainerJob SummaryWe're seeking an experienced Quality Analyst/Trainer to join our team. The successful candidate will be responsible for evaluating and improving the quality of our customer service, sales, or technical support processes. Additionally, this role will involve training and coaching team members to enhance their skills and knowledge.Key ResponsibilitiesQuality Analysis1. Monitor and Evaluate: Monitor and evaluate customer interactions (calls, emails, chats) to assess quality and identify areas for improvement.2. Develop Quality Standards: Develop and maintain quality standards, processes, and procedures to ensure consistency and excellence.3. Conduct Audits: Conduct regular audits to ensure compliance with quality standards and identify opportunities for improvement.Training and Coaching1. Design Training Programs2. Coach and Mentor3. Develop Training MaterialsCollaboration and Reporting1. Collaborate with Teams2. Provide Feedback3. Report on Quality MetricsRequirements1. Experience: 2+ years of experience in quality analysis, training, or a related field.2. Analytical Skills: Strong analytical and problem-solving skills to identify areas for improvement.3. Communication Skills: Excellent communication and interpersonal skills to train, coach, and mentor team members.4. Technical Skills
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  • 2 - 7 yrs
  • 3.0 Lac/Yr
  • Ambattur Chennai
Computer Typing Skill Customer Experience Coach
Quality Analyst - please call 8939257775
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Call Quality Analyst

Globolosys Outsourcing Pvt Ltd

  • 2 - 4 yrs
  • 3.5 Lac/Yr
  • Siliguri
Call Monitoring Call Processing Call Quality
*Urgent Opening for Call Quality Analyst* :Location : Siliguri Qualification : Any GraduateExperience : 2-4 years relevant exposure as call quality analyst, implementation of quality assurance process & standards. Should have an exp in Editing and Auditing the calls. CTC : 3 LPA to 4.5 LPAJob Description of Conduct regular assessments of support interactions, ensuring compliance with established standards and guidelines.Collaborate with support teams to address and rectify quality issues promptly.Analyse customer interactions through various channels (Tickets, Chats, Calls) to identify areas for improvement.Evaluate the effectiveness of communication, technical troubleshooting, and issue resolution.Provide feedback and coaching to support agents in enhancing customer satisfaction.Identify opportunities for process improvement.Work with cross-functional teams to implement changes aimed at optimizing support workflows.Monitor the impact of process enhancements on service quality.Provide actionable insights to management for continuous improvement initiatives.Provide training/refresher sessions to support teams on quality standards and customer service best practices.Responsible for call monitoring.Analyzing customer feedback.Implementing quality metrics and assess agent performanceDesign route map to Improve customer satisfaction.Interested candidates can share their updated resume at sauravghosh@globolosysoutsourcing.com
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Opening For Sales Intern

Enexperts Consulting (Opc) Pvt. Ltd.

  • 0 - 1 yrs
  • Noida
Sales Executive BPO Executive Call Quality Communication Advisor Market Research Analyst Sales Sales Operations B2B Sales Marketing Communication Channel Sales Marketing Direct Marketing
SALES INTERNSHIP 2Month (Remote/Work From Home) A Sales Intern, is someone who assists senior sales staff in an entry-level role while gaining experience in the field. Their duties include conducting research, attending meetings and making phone calls or responding to emails. Sales interns are the part of the sales team. They may assist the manager and senior staff by performing administrative and entry-level duties while they gain experience. Sales interns conduct research, make calls and send emails, update records, attend meetings, and help maintain client relationships, among other tasks. Our company is offering 60 days of internship in which candidates will be able to learn many roles and responsibilities. Sales Intern Responsibilities: Working closely with the manager or assigned staff member, and completing all allocated tasks. Conducting desktop research, or gathering information through surveys or by speaking to clients and staff. Attending and participating in meetings, workshops, events, and exhibitions. Liaising with clients, vendors, and suppliers on behalf of the company's managers. Updating documents and sales records. Reviewing sales performance against sales targets. Observing and carrying out sales processes. Identifying potential weaknesses and offering improvement suggestions. Assisting managers with negotiations. Keeping a log of everything learned and delivering presentations to staff and other stakeholders. Sales Intern Requirements: Degree in marketing and business Strong self-motivation. Ability to work alone or as part of a team. Ability to cope with rejection. Ability to remain calm in fast-paced environments. Superb interpersonal skills. A professional appearance.
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Call Quality Analyst - Mumbai

Smart Gurus Recruiting Solutions

  • 1 - 2 yrs
  • 1.8 Lac/Yr
  • Mumbai
Call Quality Walk in
Required Quality Auditor for Malad locationQualification graduateMinimum 6 months experience requiredOffer salary 24 in hand 28 CTCImmediate joiner required
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Quality Analyst

Skywings Advisors Private Limited

Voice Process Customer Service Manager Call Monitoring
Candidates should have an experience into following :- International Voice/ Blended process- Should have worked on the terms like 7QC tools , RCA and Feedback sharing strategies- Should have worked on customer servicesWork mode - US shiftsWork timings- 5 days working and 2 days rotational off
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  • 3 - 5 yrs
  • 5.0 Lac/Yr
  • Mumbai
Call Quality Calibration Call Quality Analyst Call Monitoring Call Center Operations
Urgent Hiring Call Quality AnalystQualification: Any GraduateExperience: 3 to 5yrsWorking Days: Monday to SaturdayLocation: Bandra BKCWork From OfficeSalary: Excellent Package for Right CandidatesJob Description:Listens to call recordings and provide insight and solutions to operational managementto maximize lead conversion and customer satisfaction.Performs call monitoring and provides trend data, quality reports, and feedback toDirector, concern department head.Monitor calls to ensure sales.Quality check about product knowledge, policies, and procedures, terms & condition.Meet with reporting head, Counsellor, Faculty and Trainers on actions plans.Provides focused quality audits and performance feedback to team leaders/supervisorsand managers for assigned teams within the timeframe guidelines, Create quality scorecards to track performance levelsIdentify and support other opportunities for quality improvement across the teamDocumenting quality issues of the call counsellor wise , performance measures andquality improvements for management review.Assists with development of the revenue center training .Models and shares best practices with team members with ability to receive feedbackand act when appropriate.
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Quality Analyst

PARTH TECHNOCOMM SOLUTIONS PVT.LTD.

  • 1 - 4 yrs
  • Salt Lake Kolkata
Quality Monitoring QA-Quality Assurance Call Monitoring Quality Analysis
Quality Analysts are responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided.Quality MonitoringPerformance EvaluationProcess ImprovementCompliance and Quality StandardsRoot Cause AnalysisExperience in Australian Energy Process.
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Call Quality Analyst

Progenies ivf pvt

  • 1 - 6 yrs
  • Patlipada Thane
Call Quality Call Quality Analyst Call Audit
Roles and Responsibilities:Implement and ensure Call Quality Audit.Implement relevant measures to achieve desired level of Customer Satisfaction.Monitor Call Quality & Analyse training gaps required for Customer Satisfaction.Conduct timely review and prepare Monitoring Improvement planTo ensure that our call centre agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.Work on a continuous process of evaluating and identifying key behaviour that drives sale and improve customer experiences. Tracking and measuring the transaction monitoring compliance against the sampling targetOwn and contribute to the management of Complaint/Issue tracking, resolution and analysis
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Call Quality Analyst

Progenies Ivf Pvt

  • 1 - 5 yrs
  • 3.3 Lac/Yr
  • Hiranandani Estate Thane
Call Quality Call Analyst Call Audit Call Monitoring
Roles and Responsibilities:Implement and ensure Call Quality Audit.Implement relevant measures to achieve desired level of Customer Satisfaction.Monitor Call Quality & Analyse training gaps required for Customer Satisfaction.Conduct timely review and prepare Monitoring Improvement planTo ensure that our call centre agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business.Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance.Work on a continuous process of evaluating and identifying key behaviour that drives sale and improve customer experiences. Tracking and measuring the transaction monitoring compliance against the sampling targetOwn and contribute to the management of Complaint/Issue tracking, resolution and analysis
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Quality Analyst

P H Recruiter

  • 2 - 4 yrs
  • Bangalore
Quality Monitoring Call Monitoring Quality Analysis 7 QC Tool CSAT
Fixed Day Shift: The process has fixed day shift timings. Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for customer care agents, providing detailed feedback on monitored calls.Parameter Evaluation: Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge.Language Proficiency: Understand conversations in English, Hindi, or regional languages (Kannada, Tamil, Malayalam, Telugu, Marathi, Gujarati, etc.) and provide relevant feedback.Scoring and Documentation: Fill out call auditing forms with accurate scores for assessed parameters.7QC Tools Knowledge: Demonstrate proficiency in using 7QC Tools like Pareto charts and histograms.Root Cause Analysis (RCA) Analysis: Perform detailed Root Cause Analysis (RCA) and ACPT Analysis for call audits. Agent, Customer, Process, and Technology (ACPT) Analysis: Perform detailed Agent, Customer, Process, and Technology (ACPT Analysis) to identify the cause of customer dissatisfaction on the call.Fatal and Non-Fatal Errors: Possess in-depth knowledge of fatal and non-fatal errors while auditing the calls.Call Calibration Sessions: Actively participate in call calibration sessions to ensure consistency in qualityassessments.
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  • 2 - 8 yrs
  • North Carolina +1 USA
Customer Relationship Executive Insurance Coordinator Call Center Trainer Call Quality Analyst Call Center Operations Call Center Executive
Looking for dedicated person who can take it further a step by self without any help. Initial training will be provided to ensure easy transition. SUpport provided as and when needed. But not on constant basis once trained. 1) The person who is interested in this position should be comfortable speaking in English to patients in the USA with polished English language preferably with US accent as close to American Accent as possible. 2) Speak to insurance companies and verify insurances and update patient charts. 3) Answer calls or make calls to and from patients and book appointments as needed. 4) Close the patient charts at the end of the day and send claims electronically. 5) Call insurance for status of claims or pre-authorizations of proceduresTraining is provided.
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Call Quality Analyst

Vaani Infosystem

  • 1 - 2 yrs
  • 3.5 Lac/Yr
  • Gurgaon
Call Quality Analyst Call Monitoring
1) Monitor inbound and outbound calls and emails.2) Performs call monitoring and provides trend data, quality reports, and feedback to the operation team.3) Participates in the design of call/email monitoring formats and qualitystandards.4) Perform other duties as assigned.
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Urgent Requirement For Front Desk Executive

Cessna Lifeline Veterinary Hospital

Communication Skills Client Coordinator Client Communication Administration Officer Call Center Executive Call Coordinator Call Quality Analyst Front Desk
Reception Team Member 1. Handling all CMS calls 2. Resolving the Just dial queries & updating in Google sheet3. Booking appointments for grooming and swimming according to the slot availability 4. Sending Daily checklist 5. Updating the Practo appointment in Vetbuddy Software. 6. Replying to the emails received from the clients 7. FB post sharing to the joined Groups8. Sending the bulk message to visited clients 9. Handling pick up & drop queries 10. Handling maintenance work & getting work done 11. Sending batch settlement report 12. Updating & marking attendance properly13. Calling the vendor for all types of work to be done 14. Handling IT-related issues when the Internet not working 15. Uploading Pet pictures in profile 16. Sending Housekeeping plan every day17. Helping the clients to reach out to the Breeder and boarding 18. Giving proper information about the services to the walk-in client 19. Explaining the Grooming and swimming packages to the client20. Handling Jivo chat query 21. Sending SMS through Just dial 22. Resolving Dashboard message in vet buddy23. Collecting the Feedback from the client for Grooming & Swimming 24. Handing the Beverages25. Doing monthly reports for Grooming & swimming26. Sending the Grooming Template e-mail to the client27. Reporting about the workflow to the Reception In-charge-HOD.
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Quality Analyst

Job Academy

  • 2 - 6 yrs
  • 3.3 Lac/Yr
  • Delhi NCR
Quality Monitoring Call Monitoring Quality Analysis Call Quality Quality Assurance Analyst Quality Analyst Walk in
Ensures the Call Center Agents Adhere to Predetermined Quality Assurance Standards and the Businesss Standard Operating Procedures
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Hiring For Quality Analyst (Female)

Vatslya Digital Data Solutions

  • 1 - 3 yrs
  • 3.5 Lac/Yr
  • Ayodhya Faizabad
Quality Monitoring QA-Quality Assurance Call Monitoring Communication Auditor Quality Analyst English Language
Vatsalya is a well-established UK process BPO in AyodhyaWe are looking for a quality/compliance manager for our international voice process Priority to female candidateMust have at least 6 months of experience in any international process (UK/US preferred)Work from office in Ayodhya.5 days working.
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Call Quality Analyst

Auspro Services Pvt Ltd

  • 1 - 5 yrs
  • 6.5 Lac/Yr
  • Ghansoli Navi Mumbai
Computer Data Entry Operator COPA Call Quality Calibration CSAT
Quality Analyst Voice 1) Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.2) Compile and analyze statistical data.3) Listen to agent calls and give feedback 4) Ensure all quality parameters are met5) Publish Quality reports on timely basis6) Draft quality assurance policies and procedures.
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Quality Associate

Congrow Bpo & Services

  • 0 - 1 yrs
  • 2.8 Lac/Yr
  • Navi Mumbai
Call Quality Analyst Quality Analyst Quality Control Quality Associate
Hiring for 1 Quality Associate Job in Navi Mumbai, Maharashtra, Call Quality Analyst,Quality Analyst,quality control, for Freshers,Required Educational Qualification is : Higher Secondary with Good knowledge in Call Quality Analyst,Quality Analyst,quality control etc.
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Sales Intern (Work From Home)

Enexperts Consulting (Opc) Pvt. Ltd.

  • 0 - 1 yrs
  • Noida
Sales Executive BPO Executive Call Quality Communication Advisor Market Research Analyst
SALES INTERNSHIP 2Month (Remote/Work From Home) A Sales Intern, is someone who assists senior sales staff in an entry-level role while gaining experience in the field. Their duties include conducting research, attending meetings and making phone calls or responding to emails. Sales interns are the part of the sales team. They may assist the manager and senior staff by performing administrative and entry-level duties while they gain experience. Sales interns conduct research, make calls and send emails, update records, attend meetings, and help maintain client relationships, among other tasks. Our company is offering 60 days of internship in which candidates will be able to learn many roles and responsibilities. Sales Intern Responsibilities: Working closely with the manager or assigned staff member, and completing all allocated tasks. Conducting desktop research, or gathering information through surveys or by speaking to clients and staff. Attending and participating in meetings, workshops, events, and exhibitions. Liaising with clients, vendors, and suppliers on behalf of the company's managers. Updating documents and sales records. Reviewing sales performance against sales targets. Observing and carrying out sales processes. Identifying potential weaknesses and offering improvement suggestions. Assisting managers with negotiations. Keeping a log of everything learned and delivering presentations to staff and other stakeholders. Sales Intern Requirements: Degree in marketing and business Strong self-motivation. Ability to work alone or as part of a team. Ability to cope with rejection. Ability to remain calm in fast-paced environments. Superb interpersonal skills. A professional appearance.
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Front Desk Executive

Cessna Lifeline Veterinary Hospital

Communication Skills Client Co-Ordinator Client Communication Administration Officer Call Center Executive Call Coordinator Call Quality Analyst Front Desk
Reception Team Member 1. Handling all CMS calls 2. Resolving the Just dial queries & updating in Google sheet3. Booking appointments for grooming and swimming according to the slot availability 4. Sending Daily checklist 5. Updating the Practo appointment in Vetbuddy Software. 6. Replying to the emails received from the clients 7. FB post sharing to the joined Groups8. Sending the bulk message to visited clients 9. Handling pick up & drop queries 10. Handling maintenance work & getting work done 11. Sending batch settlement report 12. Updating & marking attendance properly13. Calling the vendor for all types of work to be done 14. Handling IT-related issues when the Internet not working 15. Uploading Pet pictures in profile 16. Sending Housekeeping plan every day17. Helping the clients to reach out to the Breeder and boarding 18. Giving proper information about the services to the walk-in client 19. Explaining the Grooming and swimming packages to the client20. Handling Jivo chat query 21. Sending SMS through Just dial 22. Resolving Dashboard message in vet buddy23. Collecting the Feedback from the client for Grooming & Swimming 24. Handing the Beverages25. Doing monthly reports for Grooming & swimming26. Sending the Grooming Template e-mail to the client27. Reporting about the workflow to the Reception In-charge-HOD.
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Process Quality Analyst

Jaden Executive Search and Recruitment Specialist

  • 1 - 5 yrs
  • 3.3 Lac/Yr
  • Navi Mumbai
Call Monitoring Call Quality Audit Compliance Reporting
QA languages: Assamese,Telugu, Tamil, MalayalamQuality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.Customer feedback: Incorporate customer feedback into quality assessment processes requirementsProven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.Excellent communication skills, both written and verbal.Knowledge of relevant industry regulations and compliance standards.Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)Eligibility Criteria: -18-35 years of age12th pass or aboveProficient/familiar in computer operationWork Location :- Koperkhairane, Navi Mumbai, 400706. (On site)
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