Branch Support Executive Jobs

Key ResponsibilitiesRespond to customer, client, or internal user queries through phone, email, chat, or ticketing systems.Provide timely and accurate information regarding products, services, or processes.Record, track, and resolve support requests within defined service levels.Escalate complex issues to relevant departments and follow up until resolution.Maintain customer interaction records and support documentation.Assist in troubleshooting basic technical or operational issues.Coordinate with sales, operations, technical, and service teams to resolve concerns.Monitor support tickets and ensure timely closure.Prepare daily, weekly, and monthly support reports.Support customer onboarding and product/service orientation activities.Ensure high levels of customer satisfaction through professional communication.Follow company policies, service standards, and compliance requirements.

Key Responsibilities:1. Customer Assistance:o Provide support to clients via phone, email, and live chat.o Respond to inquiries related to accounting software, financialstatements, billing, and other accounting-related matters.o Assist clients with troubleshooting and resolving issues promptly.2. Issue Resolution:o Identify, investigate, and resolve customer issues in a timely manner.o Escalate complex issues to higher-level support or specializeddepartments when necessary.o Follow up with clients to ensure their issues are fully resolved andthey are satisfied with the service provided.3. Product Knowledge:o Maintain a thorough understanding of the companys accountingproducts and services.o Stay updated with new features, updates, and changes in accountingregulations.o Educate clients on how to use accounting software and otherfinancial tools effectively.4. Customer Relationship Management:o Build and maintain strong relationships with clients by providingexceptional customer service.o Keep accurate records of customer interactions, issues, andresolutions in the CRM system.o Gather customer feedback and provide suggestions for productimprovements.5. Training and Support:o Conduct training sessions for clients on how to use accountingsoftware and understand financial reports.o Create and update user manuals, FAQs, and other supportdocumentation.o Assist in onboarding new clients and setting up their accountingsystems.6. Team Collaboration:o Work closely with other departments, including accounting, sales,and technical support, to ensure cohesive service delivery.o Participate in team meetings and contribute to the continuousimprovement of customer support processes.Qualifications and Skills: Education:o Bachelors degree in Accounting, Finance, Business Administration,or a related field. Experience:o Previous experience of 2-3 years in customer support or a relatedfield, preferably within the accounting or financial services industry.o Must have Experience with accounting softwares (e.g., QuickBooks,Xero, Capium, Sage) Skills:o Strong understanding of accounting principles and financialstatements.o Excellent communication and interpersonal skills.o Proficiency in using customer support software and CRM systems.o Problem-solving skills and the ability to work under pressure.o Attention to detail and accuracy in handling financial information.Personal Attributes: Professionalism: Demonstrates a high level of professionalism and ethicalstandards. Client-Focused: Committed to providing excellent service and buildingstrong client relationships. Patience: Ability to remain patient and calm while addressing client issuesand concerns. Proactive: Takes initiative to identify and address potential issues beforethey escalate. Team Player: Works well in a team environment and collaborates effectivelywith colleagues.

Job descriptionAs a Branch Executive at Bayars Coffee, you will be responsible for overseeing daily operations, ensuring excellent customer service, and maintaining high standards in coffee quality and store hygiene. You will play a key role in driving sales, managing inventory, and ensuring smooth store performance. Store Operations:Oversee the day-to-day functioning of the branch.Ensure adherence to standard operating procedures (SOPs).Monitor cleanliness, ambiance, and overall customer experience. Sales & Customer Service:Drive store sales.Handle customer inquiries, feedback, and complaints professionally.Promote new products and seasonal offerings. Inventory & Stock Control:Monitor stock levels and coordinate with supply chain for timely replenishment.Reduce wastage and ensure efficient usage of ingredients.Maintain accurate inventory records. Reporting & Compliance:Generate daily, weekly, and monthly sales reports.Ensure compliance with food safety and hygiene regulations.Handle cash and online operations.Qualification: PUC or any degreeTimings: 9.30 to 2PM and 4.30 to 9PM (should work on both the shifts)Location: Within 10 Kmr from your residenceSalary: 18K gross salary + Branch incentivesNo of openings : 10Kannada is mandatory

Job Openings for 40 Senior Customer Service Executive Jobs for Freshers in Kolkata, West Bengal having Educational qualification of : Higher Secondary, Secondary School with Good knowledge in Customer Retention,Customer Support,Branch Operations etc.

Urgent hiring in Private Bank, ON-ROLL job.You will be working as a TEAM CO-ORDINATOR with Private Bank. The primary role would be,to manage team and to generate leads from them, It will be a permanent job on the payroll of the Bank.