Branch Executive Fresher Jobs in Nashik

Key ResponsibilitiesRespond to customer, client, or internal user queries through phone, email, chat, or ticketing systems.Provide timely and accurate information regarding products, services, or processes.Record, track, and resolve support requests within defined service levels.Escalate complex issues to relevant departments and follow up until resolution.Maintain customer interaction records and support documentation.Assist in troubleshooting basic technical or operational issues.Coordinate with sales, operations, technical, and service teams to resolve concerns.Monitor support tickets and ensure timely closure.Prepare daily, weekly, and monthly support reports.Support customer onboarding and product/service orientation activities.Ensure high levels of customer satisfaction through professional communication.Follow company policies, service standards, and compliance requirements.

Key ResponsibilitiesBranch Customer Service: Greet, assist, and manage walk-in customers at the branch; handle inquiries regarding account balances, fund transfers, and standard banking facilities.CASA & Account Opening: Drive new customer acquisition by seamless onboarding, pitching account variants, and executing error-free documentation for Current Accounts and Savings Accounts (CASA).Cross-Selling & Revenue Generation: Analyze customer account behaviors and cross-sell retail financial products such as personal/car/home loans, credit cards, mutual funds, and life/general insurance.Documentation & Compliance (KYC): Ensure strict adherence to banking regulatory frameworks by verifying customer identity proofs and completing mandatory Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation.Portfolio Management: Build strong, long-term relationships with mapped branch customers; execute regular follow-up calls or emails to drive account balance retention and renewal of fixed deposits.Queue & Operation Management: Coordinate with the branch cashiers, operations team, and Branch Manager to minimize customer wait times and ensure smooth floor management during peak operational hours.