Airport ground staff work in the aviation industry, performing a variety of tasks to ensure the safety and comfort of passengers. Their duties include: Check-inChecking in passengers for their flights, rebooking or redirecting passengers with delayed or canceled flights, and providing updates to passengers waiting in the lobbies BaggageChecking in and tagging baggage, loading and unloading baggage, and ensuring that all baggage is delivered TicketsIssuing tickets to passengers, managing ticketing systems, and handling ticketing-related queries ReservationsTaking reservations from passengers, confirming flight and meal reservations, and making airline reservations Passenger assistanceAssisting passengers with special needs, disabilities, or small children, answering questions, providing directions, and helping passengers get on and off the plane Cabin servicesStocking meals, water, and refreshments in the aircraft, ensuring the aircraft is clean, and performing cabin services to ensure that passengers are comfortable SecurityScreening passengers and luggage for security purposes Flight operationsPlanning, monitoring, and controlling airline flight operations, ensuring that flights are on-time, and indicating to the pilots which taxi spots they should use after the plane has landed