Baggage Service Agent Female Graduate Jobs in Kolkata

We are looking for 26 Baggage Service Executive Posts in Kolkata,Kolkata South, Kolkata,Around Kolkata,Calcutta Greens, Kolkata,Howrah,Hooghly,Birbhum,Rishra,Bardhaman,Koch Bihar, with deep knowledge in Baggage Service Management,Airport Operation,Cargo Handling,Utility Executive,Customer Service Associate,Airline Customer Service,Ground Staff Executive and Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.B.A, B.Com, Other Bachelor Degree Contact - 8100409543

Duties and responsibilitiesBaggage claim resolutionCreate reports: File reports for lost, delayed, or damaged baggage using airline software and tracking systems.Track baggage: Use tracking software to locate missing bags and coordinate their retrieval and delivery.Communicate with passengers: Keep passengers informed of the status of their luggage and provide reassurance throughout the process.Process claims: Manage and resolve compensation claims for damaged or lost baggage, adhering to airline policies and international regulations. Administrative and coordinationDocumentation: Prepare and process the necessary paperwork and documentation related to baggage incidents.Coordination: Communicate and coordinate with other airport departments, including ramp agents and passenger service agents, to ensure efficient baggage handling and delivery.System operation: Operate computerized baggage management systems, including the use of handheld scanners.Incident reporting: Escalate baggage incidents to supervisors or security personnel when necessary. Customer serviceAssist passengers: Greet and assist passengers at the baggage claim counter, addressing their concerns and answering questions.Complaint handling: Handle customer complaints with diplomacy and provide effective, timely resolutions.