Baggage Service Agent (Freshers) Kolkata

Duties and responsibilities

Baggage claim resolution

Create reports: File reports for lost, delayed, or damaged baggage using airline software and tracking systems.

Track baggage: Use tracking software to locate missing bags and coordinate their retrieval and delivery.

Communicate with passengers: Keep passengers informed of the status of their luggage and provide reassurance throughout the process.

Process claims: Manage and resolve compensation claims for damaged or lost baggage, adhering to airline policies and international regulations.

Administrative and coordination

Documentation: Prepare and process the necessary paperwork and documentation related to baggage incidents.

Coordination: Communicate and coordinate with other airport departments, including ramp agents and passenger service agents, to ensure efficient baggage handling and delivery.

System operation: Operate computerized baggage management systems, including the use of handheld scanners.

Incident reporting: Escalate baggage incidents to supervisors or security personnel when necessary.

Customer service

Assist passengers: Greet and assist passengers at the baggage claim counter, addressing their concerns and answering questions.

Complaint handling: Handle customer complaints with diplomacy and provide effective, timely resolutions.

• Experience

  0 - 1 Years

• No. of Openings

  79

• Education

  12th Pass

• Role

  Baggage Service Agent

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  KOLKATA