Baggage Service Agent (Freshers) Kolkata

Fly Careers

duties and responsibilities

baggage claim resolution

create reports: file reports for lost, delayed, or damaged baggage using airline software and tracking systems.

track baggage: use tracking software to locate missing bags and coordinate their retrieval and delivery.

communicate with passengers: keep passengers informed of the status of their luggage and provide reassurance throughout the process.

process claims: manage and resolve compensation claims for damaged or lost baggage, adhering to airline policies and international regulations.

administrative and coordination

documentation: prepare and process the necessary paperwork and documentation related to baggage incidents.

coordination: communicate and coordinate with other airport departments, including ramp agents and passenger service agents, to ensure efficient baggage handling and delivery.

system operation: operate computerized baggage management systems, including the use of handheld scanners.

incident reporting: escalate baggage incidents to supervisors or security personnel when necessary.

customer service

assist passengers: greet and assist passengers at the baggage claim counter, addressing their concerns and answering questions.

complaint handling: handle customer complaints with diplomacy and provide effective, timely resolutions.

• Experience

  0 - 1 Years

• No. of Openings

  79

• Education

  12th Pass, 10th Pass, I.T.I., Bachelor of Hotel Management, B.Tech, Any Bachelor Degree

• Role

  Baggage Service Agent

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  KOLKATA