*Job Title: Ground Staff**Location: Lucknow**Industry:** Aviation/Airline**Employment Type:** Full-Time### **Job Summary:**We are seeking enthusiastic and energetic **ground staff** to manage administrative tasks and deliver excellent customer service to passengers. The ideal candidates will play a key role in ensuring passenger comfort, safety, and satisfaction throughout their airport journey. You will be responsible for assisting passengers with reservations, check-ins, and luggage handling and providing timely information regarding flights and airport services.### **Key Responsibilities:*** Welcome and greet passengers at the airport and provide exceptional assistance.* Respond promptly to passenger inquiries and resolve their concerns effectively.* Check in passengers and handle baggage processing.* Assist passengers with reservations, ticket sales, and seating arrangements.* Support and assist disabled passengers and those traveling with small children.* Provide up-to-date information regarding flight schedules, delays, weather conditions, and airport facilities.* Ensure the cleanliness and preparation of the aircraft, including stocking refreshments.* Collaborate with airline and airport staff to ensure smooth boarding and departure processes.* Adhere to safety protocols and maintain a high standard of passenger service at all times.### **Requirements:*** Excellent interpersonal and communication skills.* Strong customer service orientation.* Ability to handle multiple tasks efficiently and work under pressure.* Willingness to work flexible hours, including weekends and holidays.* Prior experience in a customer service or airport role is preferred but not mandatory.* Basic computer proficiency for reservations and check-in systems.* Minimum qualification: [Specifye.g., High School Diploma, Graduation]### **Key Attributes:*** Energetic, approachable, and courteous.* Problem-solving mindset with a focus on passenger satisfaction.* Team player with the ability to coordinate effectively with colleagues.### **Benefits:*** Competitive salary.* Opportunities for career growth in the aviation sector.* Employee travel benefits (if applicable).