Hiring For Higher Secondary Freshers - Airport Ground Staff

## **Job Description: Airline Ground Staff**

### **Position Overview:**

We are seeking motivated and customer-focused individuals to join our team as **airline ground staff. In this role, you will play a key part in ensuring smooth ground operations, assisting passengers throughout their journey, and upholding the highest standards of safety and customer service at the airport.

### **Key Responsibilities:**

* **Passenger Assistance:** Greet and assist passengers at various airport touchpoints, including check-in counters, boarding gates, and arrival halls.

* **Check-in Services:** Verify travel documents, check in luggage, issue boarding passes, and manage seat allocations.

* **Baggage Handling:** Ensure proper tagging and safe transfer of passenger luggage, and handle lost or delayed baggage claims efficiently.

* **Flight Coordination:** Communicate and coordinate with flight crews, ground handling teams, and airport authorities to ensure timely flight departures and arrivals.

* **Special Assistance:** Provide support to passengers with reduced mobility, elderly travelers, unaccompanied minors, and families with young children.

* **Customer Service:** Address passenger inquiries, resolve complaints, manage last-minute booking changes, and ensure overall passenger satisfaction.

* **Safety Compliance:** Follow all aviation security protocols and safety regulations at all times.

### **Key Skills:**

* Excellent verbal and written communication

* Strong problem-solving and interpersonal skills

* Ability to handle high-pressure situations calmly

* Basic computer proficiency and familiarity with airline reservation systems

* Strong organizational skills and attention to detail

### **Qualifications:**

* Minimum Qualification: 10+2 (Higher Secondary); Graduation preferred

* Prior experience in customer service, aviation, or ground handling is an advantage

* Proficiency in English and local language(s)

* Willingness to work flexible shifts, including weekends and holidays

* Physically fit and well-groomed appearance

• Experience

  Fresher

• No. of Openings

  50

• Education

  12th Pass

• Role

  Airline Ground Staff

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  HIG-87, Aliganj Main Rd, near Sahu Agencies Aliganj