Array ( [0] => automation-testing [1] => bangalore ) Automation Testing Jobs in Bangalore,Automation Tester Job Vacancies in Bangalore Karnataka
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Automation Testing Job Vacancies in Bangalore

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QA Automation Engineer (Java) - Full Time

Itkedu Solutions Private Limited

  • 1 - 2 yrs
  • 10.0 Lac/Yr
  • Bangalore
RestAssured AQA Java TestNG Junit OAuth2 JWT API Keys API Testing MySQL PostgreSQL RDBMS
About the roleWe are looking for a QA Automation Engineer with a strong Java background to join our team. You will design, build, and maintain automation frameworks for both UI and backend layers, work closely with development teams in Agile environments, and contribute to quality processes across real client projects.What we're looking forCore JavaSolid command of Java - OOP principles, collections, generics, exception handling, and multithreading basics. Comfortable with Maven or Gradle for dependency management. Familiarity with Spring (Core, Boot, or Spring Data) is a strong plus, especially for projects involving service-layer or integration testing.UI AutomationHands-on experience with Selenium WebDriver or Selenide. Proficiency with Page Object Model and ability to build maintainable, scalable test suites. Experience with TestNG or JUnit 5 as a test runner, and Allure or similar for reporting.API & Backend TestingGood understanding of REST principles - HTTP methods, status codes, headers, auth mechanisms (OAuth2, JWT, API keys). Practical experience with RestAssured for automated API testing. Postman or similar tools for exploratory and contract testing.DatabaseAbility to write SQL queries for test data preparation and result validation - joins, subqueries, aggregation functions. Experience with MySQL, PostgreSQL, or similar RDBMS.Workflow & ToolsComfortable working in an Agile/Scrum environment. Experience with Git - branching strategies, PRs, code review. Working knowledge of Jira or a similar issue tracker.Nice to haveExperience with BDD frameworks - Cucumber + GherkinFamiliarity with CI/CD pipelines - Jenkins, GitLab CI, or GitHub Actions; understanding of how tests are triggered and results surfaced in a pipelineSpring Framework knowledge - Spring Boot, Spring Data JPA, or integration testing with Spring contextBasic Docker skills - running containers locally for test environmentsExperience with JDBC for direct database access within test code
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Hiring For Automation Test Engineer

Talent Zone Consultant

  • 3 - 8 yrs
  • Bangalore
Automation Testing Selenium API Testing C++
We are looking for an experienced Automation Test Engineer to join our team in Bangalore. In this role, you will be responsible for developing and executing automated test scripts to ensure the quality and performance of our software applications.**Key Responsibilities:**- **Develop Automated Tests:** Create and maintain automated test scripts using appropriate testing frameworks to improve testing efficiency and coverage. - **Execute Test Plans:** Run automated tests and report results, identifying defects and inconsistencies in the software. This helps in detecting issues early in the development cycle.- **Analyze Test Results:** Review test outcomes and analyze logs, ensuring all functionalities work as intended and meeting our quality standards.- **Collaborate with Development Teams:** Work closely with software developers and other QA team members to integrate testing processes seamlessly into the development workflow.- **Maintain Test Documentation:** Keep testing documentation up-to-date, including test cases, test scripts, and defect reports for clarity and reference.- **Identify Testing Challenges:** Proactively identify areas for test automation improvements and suggest solutions to enhance productivity and effectiveness in testing.**Required Skills and Expectations:**Candidates should have 3 to 8 years of experience in automation testing. Proficiency in programming languages like Java or Python and experience with test frameworks such as Selenium or JUnit are essential. A solid understanding of software development life cycle (SDLC) and testing methodologies is expected. Strong analytical and problem-solving skills, along with good communication abilities, are crucial to succeed in this role. Experience in continuous integration and familiarity with version control systems will be an added advantage.
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Freshers For Manual Automation Test Engineer - Bangalore

Sunfra Software Services

  • Fresher
  • 1.8 Lac/Yr
  • Bangalore
SDLC Knowledge Regression Testing Test Case Design Manual Testing Defect Reporting Bug Tracking Tools Test Execution
We are looking for a meticulousManual QA Testerto join our team and ensure our software products meet the highest quality standards. You will be responsible for identifying, documenting, and tracking defects throughout the software development life cycle (SDLC). The ideal candidate has a keen eye for detail, a passion for user experience, and the ability to think like an end-use.Test Case Management:Design, develop, and maintain detailed, step-by-step test plans and test cases based on business requirements.Execution:Perform various testing types, including functional, regression, integration, smoke, sanity, and User Acceptance Testing (UAT).Defect Tracking:Identify, log, and track software defects using tools likeJira,Azure DevOps, orBugzilla.Collaboration:Work closely with developers, product managers, and business analysts to resolve bugs and improve software usability.Mobile & Web Testing:Execute manual tests across multiple platforms (Android, iOS) and browsers (Chrome, SafariReporting:Document and communicate testing progress, defect metrics, and overall software readiness to stakeholders.Required Skills & QualificationsEducation:Bachelors degree in Computer Science, IT, Engineering, or a related field.Methodologies:Strong understanding of SDLC, STLC, andAgile/Scrum frameworks.Database Knowledge:Basic proficiency inSQLfor database validation.API Testing:Familiarity with API testing tools likePostmanor SoapUI.Soft Skills:Exceptional analytical, problem-solving, and written/verbal communication skills.Preferred QualificationsProfessional certifications likeISTQB(Certified Tester) or CSTE.Exposure to basic automation tools (e.g., Selenium) or CI/CD pipelines
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Hiring For Automation Test Engineer

Xevyte Technologies

  • 3 - 5 yrs
  • 5.0 Lac/Yr
  • Bangalore
Selenium Cucumber Jmeter Bugzilla Appium CICD Automation Testing
Design, develop, and execute automated test scripts for web, mobile, and performance testing. Collaborate with development and QA teams to ensure software quality.
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Jobs by Related Category

Automation Testing Engineer (5-10 Years)

The Omnijobs

  • 5 - 10 yrs
  • 12.0 Lac/Yr
  • Bangalore
Python Squish Automation Scripting Automation Testing
Automated Testing Engineer Python/Squish - The OmniJobsJob Title: Automated Testing Engineer Python/SquishLocation: Bangalore (On-site 5 days a week)Experience: 5 - 10 YearsCTC: As per industry standardsJoining: Immediate Joiners PreferredJob DescriptionWe are looking for an experienced Automated Testing Engineer with strong expertise in Python and/or Squish automation frameworks. The ideal candidate will be responsible for developing, executing, and maintaining automated test scripts, ensuring the delivery of high-quality software solutions.Key ResponsibilitiesDevelop, maintain, and execute automated test scripts using Python or Squish.Design and implement efficient automation frameworks for functional and regression testing.Collaborate with developers, QA teams, and stakeholders to identify test scenarios.Work independently with minimal supervision, ensuring timely delivery of testing activities.Perform defect tracking, reporting, and follow-up until closure.Ensure test automation aligns with project requirements and timelines.Required Skills & Qualifications5 - 10 years of experience in automated testing.Proficiency in Python programming (mandatory).Experience with Squish or similar test automation tools.Strong background in automation scripting for various testing phases.Ability to work independently with minimal guidance.Flexibility to adapt to dynamic project requirements.Willingness to work on-site from Bangalore office (5 days a week).
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Devsecops Engineer

Resourcetree Global Services

  • 3 - 6 yrs
  • 25.0 Lac/Yr
  • Bangalore
Cyber Security Engineer Cyber Security Application Security Testing Network Security Information Security Manual Testing Manual Tester Automation Testing
ESSENTIAL DUTIES AND RESPONSIBILITIES:1. Perform Application, API and Microservices Pentest2. Perform Network Pentest (Internal and External)3. Perform Mobile App Pentest, Mobile Assessments,4. Threat Modelling, Legal Reviews,5. Reporting and the PoCs of the vulnerabilities, and Documentation,6. Coordinate with various stakeholders,7. Perform R&Ds8. Other Security AnalysisMandatory Requirements:1. Relevant Experience in Security Domain: 3+ Years.2. Proven expertise & track record in Web Application Penetration testing (Web, Mobile.3. API/Web Services on JAVA & .Net) through DAST Manual approach.4. Proven expertise & track record in Mobile Application Penetration testing (Web, Mobile. API/Web Services on JAVA & .Net) through DAST Manual approach.5. Hands-on experience in DAST tools, API (SOAPUI, PostMan).6. Experience in DAST Manual Assessments, Threat Model and Penetration Testing.7. Good Network Pentest skills-sets for external and internal networks.8. Excellent written and verbal communication skills.Preferred Skillsets:1. Hands-on experience of DevSecOps.2. Good Knowledge of Java, .NET, SQL queries (Oracle, PostgreSQL etc).3. Experience in Automating Security tasks using Python or Java Frameworks and System/Network Exploitation is a bonus.4. Experience in Red Teaming.5. Handson experience, knowledge and understanding of Security Frameworks.6. Handson experience on MS Tools.
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Looking For Software Tester

FK Consulting

Robot WebSocket Selenium Automation Expertise Python Java JS Scripting Microservice Architectures
2. JD- Software Tester:Key Responsibilities Build and maintain functional regression suites with Selenium, Cucumber, or Robot Framework. Design and run performance, load, and stress tests (JMeter/Gatling/Locust); analyse and report findings. Integrate automated tests into Jenkins/GitLab CI; enforce quality gates. Use Docker and Kubernetes to create and manage test environments. Perform network traffic capture and analysis with Wireshark to identify protocol-level issues during testing. Produce test plans, traceability matrices, and defect reports; drive bug triage. Promote shift-left testingpair with developers on unit/contract coverage. Monitor production metrics and refine test suites post-incident.Must-Have Skills Proven automation expertise (Selenium WebDriver, Robot, or Cucumber) and Python/Java/JS scripting. Solid performance-testing experience with tuning recommendations. Hands-on experience with Docker and Kubernetes in test environments. Proficiency in network debugging using Wireshark. Understanding of HTTP, WebSocket, and microservice architectures. Familiarity with test-management tools and Jira.
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Opening For SDET

Testvagrant Technology

  • 2 - 4 yrs
  • Bangalore
Java Manual Test Engineer API Testing Selenium Automation Test Engineer
Proficient in Java/JavaScript expected programs (String, Array, Maps, Star Pattern)Framework-level understanding with OOP concepts in WDIOAPI Testing (Status codes, Logs, Cookies, Assertions, Schema Validation)Test Case Design, Test Planning, Defect Management (Jira)JavaScript concepts like (Promises, Data Types, Async-Await) OR Java (Interface, Collections)WebDriverIO concepts (Architecture, Protocols, Locators, API calls debugging, Hooks usage, POM, Session Management, Context, Test Data Management)CI/CD (Configuring, Integrating, and Managing Pipelines)Basic SQL UnderstandingBasic understanding of E-commerceAbility to communicate proactively when in doubt, and express ideas clearly and concisely.Extra Utils: Allure Report, BrowserStack/LambdaTest
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Quality Analyst Jobs For Freshers - Gurgaon/Bangalore

Optimeyes

Automation Testing Manual Testing Selenium Python
Design, maintain and execute manual and automated test cases for web applicationsCreate detailed and well-structured test scenarios and test casesPrioritize and execute testing activities within each iterationsWork closely with others in the team and update the status regularly in an informative mannerParticipate in scrum ceremonies and maintain artifacts. Work collaboratively across multiple teams.Create automated test scripts in CI/CD environment for UI, API and integration endpoints, working with AWS services and Device APIsCreate automated Performance test scripts and provide analysis and reportsContinually optimize automation processesEnhance and maintain automation test suiteCommunicate all concerns and status with the manager on timely manner
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Looking For Hiring For BMS Commissioning Engineer

JOB24by7 Recruitment Consultancy Services

Electrical Electronics Instrumentation BMS Engineering Testing Commissioning SCADA PLC OPC Designing Building Management System Automation HMI Programming Graphics SQL Computer Knowledge Data Base Database Management Programming Problem Solving Troubleshooting Skills Technical Skills Client Coordination Client Management Implementation Communication Organizational
Bachelors degree in Electrical/Electronics/Instrumentation Engineering Degree from an accredited college or university.Minimum 3 years of experience in BMS Engineering, Testing & CommissioningSCADA, PLC, BMS engineering/programming experience preferred.Strong understanding of OPC, BACnet, Modbus protocol to include IP, ETH and MS/TPDesign, development, commissioning, and testing of Building automation systemsBMS/SCADA/HMI graphic screen developmentIO Loop test and Functional testBasic knowledge on SQL database programming.Excellent problem-solving and troubleshooting skillsProviding technical support to clientsExperience with current trends in automation and instrumentation to be able to select and implement modern controls architecturesStrong communication and organizational skills
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Python Developer (3-6 Years)

RCM Softwares

  • 3 - 6 yrs
  • Bangalore
Python Developer Django Jira Automation Testing
Experience in Automotive domain. Experience in creating test scripts by using Python with Django for use cases. Experience in robot framework. Experience in Python and have good understanding of OOPs concepts. Strong knowledge of testing methodologies, Python, and tools like GitLab, JIRA, etc. Experience in testing frameworks. Must have knowledge on Agile process, preferably worked in agile development Must have good experience in JIRA and Bug management tools and integrating thesame with automation. Must have good exposure to life cycle and activities involved in Automation testing. Must be aware of creation and maintenance of test data for automation testing Experience in design of test and defect reporting formats and manage the team. Experience in setting up the test benches, and associated debug systems etc. Design, Review & Execution of Test cases/Test Scripts. Excellent problem solving skills with good experience on using system analysis andprofiling tools for debugging and performance optimizations Expert programming skills in Python and Pytest. Understanding Infotainment System Architecture, Design Principles.
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Automation Test Engineer

Vy systems

Automation Testing Java API Testing Rest Assured BDD Cucumber Framework SQL Selenium
Responsibilities:Minimum 1-2 years of BDD cucumber development experience is must.Any one of the API automation testing experience is must.Strong in Java API testing/ Automation is a must PostMan/ RestAssured/ SOAP/ Karate or similar.Hands on Experience with Test automation frameworks Selenium, Playwright, Cypress or similar.Strong Coding skills Java/ Jscript, Core Java, Typesctipt or similar.Ability to Develop, design and build test automation frameworks from scratch choosing right frameworks based on project needsCross browser testing / automation using SauceLabs/ BrowserStack or similar.Ability to work in a flexible/ fast paced Agile environment.Strong communication skills, problem solving skills.Define and report Quality Engineering metrics.Lead and mentor a team of quality engineers.Hands on Experience on SQL.Must Have:Java Selenium, BDD Cucumber Framework, API Automation testing (Rest Assured / Soap), SQL
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Opening For Salesforce Automation Tester

TTC Group Inc

  • 8 - 14 yrs
  • 12.0 Lac/Yr
  • Bangalore
Salesforce Automation Testing QA Technical Lead
Required:Computer Science/EE undergraduate degree, or demonstrated equivalent knowledge. A minimum of 8-10 years of experience within the engineering organization with high level expertise in a specific solution/technology Understand Product Life Cycle management in an engineering environment, with focus on agile methodologies. Ability to work in a global team, with multiple stakeholders across functions and geographical regions Ability to communicate task, requirements, design information with clients on a regular basis Knowledge of engineering concepts/principles Proactive, analytical and capable of influencing and providing decision support Team Player, leader and mentor. Excellent written and verbal communication skills with good command over English language Proposing opportunities for follow-on business that result in new business.Key QualificationsUniversity degree or equivalent experience and a minimum of 8 years of experience in a broad range of application support, enterprise support or domain expertise.Good exposure to Salesforce CRM landscape.Analyzes requirements, creates test cases and maintains traceability. Communication, both written & verbal should be excellent. Knowledge inclined towards Azure & TFS Agile processAbility to create and maintain Test Strategy/Plan. Experience on Web API, functional and performance testing.Experience with automated testing tools and creation of test harness.Experience with creation/automation of large dynamic test data set (and integration to data lakes) in a CI/CD environment for performance testing.Lead test team interaction with DevOps team to integrate with CI/CD pipelines.Good to have automation tools exposureLeads the efforts of a team of over 10 associates or contractors. This is not a direct reporting relationship, but leading a project or solution team of developers, testers, engineers or support associates to meet critical deliverables. May act as a SCRUM Master.
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Urgent Requirement For Quality Analyst

Wayscape solution PVT LTD

  • 2 - 5 yrs
  • Bangalore
Test Execution Test Planning Automation Testing Performance Tester Reporting Quality Analysis QA-quality Assurance SEO Digital Marketing
Be a mentor and guide the product executives to the company set quality metrics. Monitor, evaluate and score inbound calls against established quality assuranceinstruments and standards. Review, evaluate, and score open and closed customer issues tickets againstestablished quality assurance instruments and standards. Participate, as needed, in calibration sessions, employee communication sessions,and/or creation of communication tools. Supports and communicates business goals, quality standards, processes andprocedures and policies. Ensures the call center agents adhere to predetermined quality assurance standardsand the businesss standard operating procedures. Conduct / Lead training sessions (as needed). Monitor calls to provide feedback regarding telephone etiquette, product informationgiven and procedures.Provides performance expectations, action plans anddevelopment plans to improve call quality.
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Automation Test Lead

BDN Labs Pvt Limited

  • 4 - 6 yrs
  • 10.0 Lac/Yr
  • Bangalore
Automation Mobile Testing Cucumber Junit Load Testing
Job Description: 4 - 6 Years of hands-on experience in Java with a strong knowledge of OOPs. Adequate working knowledge of JUnit and TestNG. Extensive experience in developing web service clients and providers for RESTful or SOAP implementation. Automation using selenium and all associated tools like cucumber etc., and load testing. Desired experience in Mobile Automation or exposure to Mobile testing. Basic knowledge of SQL or any DB. Knowledge of defect tracking and test management tools is desirable. Strong knowledge of build/ deployment automation and continuous integration is highly desirable. Advanced understanding of source code repositories and branching and merging strategies. Awareness of Software Development and Testing lifecycle.Requirements: Education qualification: B.Tech/ M.Tech/ MCA. Skills: Java, Testing, Mobile Testing, Load Testing and J Unit Strong communication and problem-solving skills desired. Well-versed with Internet technologies and infrastructure. Outstanding written and oral communication Skills. BS/ MS in Computer Science or related field. Demonstrated analytical and problem-solving skills.
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Software Tester

Saisource Solutions

  • 0 - 1 yrs
  • 4.5 Lac/Yr
  • Bangalore
Software Tester Manual Testing Automation Testing
We have immediate requirements for the post of Software Testing profile with well knowledge of freshers as well as experienced candidates.
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QA Automation Engineer

Prerana Hr Solution

Automation Testing Panel Designing Functional Testing Manual Testing Integration Analyst Selenium Automation Test Engineer API Testing Agile Core Java Java Script Developer Json Work From Home Walk in
Roles & ResponsibilitiesThis role will be part of an agile scrum teamIn sprint automation and manual testing will be required.5 years min of quality assurance work - testing functional, integration, end-to end, and regression.3 years of working experience with Selenium, automation using Selenium Web Driver, Eclipse IDE, Java, TestNG, Maven and JIRA.2 years of working experience with API testing tools like REST Assured & Postman.Must have experience working in Agile.Maintained Selenium and Java Automation Code and resources in source code controls like Git/GitHub for improvements and new features.Good knowledge of various web services, REST API, SOAP and Micro Services.Experience with build and deployment tools like Jenkins.Solid working knowledge in Core Java.Highly motivated team player.Effective communication and great attention to detail.Experience with JavaScript/TypeScript and Cypress is a plus..Experience working with onsite / offshore teams
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Software Tester (1-3 Years)

Arya Staffing

Automation Testing PLSQL Functional Testing Manual Testing Java Software Tester Walk in
We are looking for a skilled and detail-oriented Software Testing Engineer to join our dynamic team. As a Software Testing Engineer, you will play a crucial role in ensuring the quality and reliability of our software products through rigorous testing processes. If you are passionate about delivering high-quality software and have a keen eye for detail, we want to hear from you.
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Automation Testing Engineer

Hurreh Technologies Pvt Ltd

  • 3 - 6 yrs
  • Bangalore
Automation Testing QTP-Quick Test Professional Selenium RC Load Testing Testing Test Lead Work From Home
Test LeadEssenware Private Limited4 - 6 yearsNot DisclosedKolkata, Mumbai, New Delhi, Hyderabad/Secunderabad, Pune, Chennai, Bangalore/BengaluruSend me jobs like thisPosted: 30+ days agoOpenings: 1Job Applicants: 447Register to applyLogin to applyJob descriptionGood communication skillExcellent troubleshooting, analytical, and problem solving skillsDesign and implement various test automation frameworks as needed.Familiar with the Agile way of workingExposure to Test management and Orchestration tool like ALM, Jira and JenkinsGood understanding and practical experience of Defect Management and Test Execution.Experience in various kinds of application testingAbility to develop custom error handling and reporting methodsAbility to create and meet timelines cognizant of business needs and constraints.Should have experience in building framework and work aRole: Automation Test EngineerIndustry Type: IT Services & ConsultingDepartment: Engineering - Software & QAEmployment Type: Full Time, PermanentRole Category: Quality Assurance and Testing
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Automation Testing Engineer

Shanvika Fashions

Automation Testing Manual Testing QTP-Quick Test Professional SQL Selenium RC Load Testing Java Python ASP.NET Developer Walk in
Hiring for 10 Automation Testing Engineer Jobs in Bangalore / Bengaluru, Karnataka,Pune, Maharashtra,Mumbai, Maharashtra,Kolkata, West Bengal,Bhubaneswar, Odisha,Java,Python,Asp.net Developer, for Freshers,Required Educational Qualification is : B.C.A, B.Sc, B.Tech/B.E, M.C.A, M.Sc, M.Tech with Good knowledge in Automation Testing,Manual Testing,QTP-Quick Test Professional,SQL,Selenium RC,Load Testing, Java,Python,Asp.net Developer etc.Create the test strategy for features to incorporate the right balance of integration / API tests, and UI tests;Design, implement, and maintain complex testing environments;Experience in testing website or app on mobile devicesPerform all aspects of verification including functional, regression, and system testing as well as documentation;Work directly with Developers, QA Engineers, Product Managers, and Program Managers to ensure quality development and quality of our applications and platforms;Analyze test results and recommend modifications to the applications to meet project specifications;Perform functional testing on API using postman or any Rest API toolsParticipate in cross-functional initiatives to develop new capabilities, including hands-on development responsibilities;Good working experience in creating complex SQL queries.Strong verbal and written communication skills.Knowledge of testing methodologies (functional, non-functional, end-to-end, regression testing and cross browser testing).Experience with database testing.Understanding of Agile and SCRUM.Experience working in continuous integration and continuous delivery.Name:Mail ID:Contact No:Year of passing:Percentage in 10th STD:Highest qualification:Department:Fresher or experienced:If experienced: Mention your experience details elaboratelyLocation choice Mention 2 location choice:Along with your current selfie as half of you visible
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AWS Cloud Developer

Prerana Hr Solution

AWS Spring Boot Developer AWS Developer Java Developer Node JS Developer Automation Test Engineer Cloud Engineer Infrastructure Engineer Infrastructure Analyst API Testing Salesforce Developer Salesforce Com Developer Salesforce CRM Work From Home Walk in
Job Overview:5+ years of Cloud Engineering/Infrastructure experience.Bachelors degree in computer science, Engineering, or a related field.Hands-on experience in AWS technologies such as Lambda, SQS, SNS, Step Function, API Gateway, S3, DynamoDB, Aurora, CloudWatch, EC2 etc.Hands on experience with Java, SpringBoot.Hands on experience with developing AWS Lambdas using either Java or NodeJS.Strong proficiency with IaC tools such as Terraform.Experience with monitoring tool, ideally Sumo Logic or similar.Good to have experience in IAM, Load Balancing, Networking and WAF.Good to have experience with Kubernetes, OpenShift, or other container orchestration platforms.Good to have experience with Postman or similar API testing tool.Good to have experience with Salesforce CRM, Sales Cloud, Service Cloud.AWS Certified Developer preferred.Job Roles and Responsibilities:Work in a fast-paced environment on multiple ongoing projects to design and develop scalable automation solutions using AWS technologies.Adhere to IT Control Policies throughout the project life cycle, and ensure delivery of automation solutions with high quality.Document detailed application specification and technical design.Provide development support to technical POCs based on instructions/guidance from Architects.Experience/Knowledge in environment/system support and troubleshooting is a plus.Excellent verbal and written communication skills with ability to clearly articulate status of requests and issues both with IT and business partners.Develop, expand, and maintain Infrastructure as Code (IaC) solutions using Terraform ensuring consistent and reliable infrastructure deployments.Develop and maintain disaster recovery procedures within AWS.Participate tasks associated with the migration from Mulesoft to AWS.Participate in the Mulesoft migration by understanding and analyzing current mapping and flows.Contribute to workflow optimizations, and integrating with AWS services.
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Quality Analyst

Wayscape solution PVT LTD

  • 2 - 5 yrs
  • 4.0 Lac/Yr
  • Bangalore
Reruirment Analyst Automation Testing Quality Analysis Test Execution Test Design Test Planning
Be a mentor and guide the product executives to the company set quality metrics. Monitor, evaluate and score inbound calls against established quality assuranceinstruments and standards. Review, evaluate, and score open and closed customer issues tickets againstestablished quality assurance instruments and standards. Participate, as needed, in calibration sessions, employee communication sessions,and/or creation of communication tools. Supports and communicates business goals, quality standards, processes andprocedures and policies. Ensures the call center agents adhere to predetermined quality assurance standardsand the businesss standard operating procedures. Conduct / Lead training sessions (as needed). Monitor calls to provide feedback regarding telephone etiquette, product informationgiven and procedures.Provides performance expectations, action plans anddevelopment plans to improve call quality.
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