Active Listening Job Vacancies in Thane

As a Visa Executive, you will play a crucial role in managing visa applications and assisting clients with their travel needs. You will ensure that all documentation is complete and accurate, enabling a smooth application process.**Key Responsibilities:**- **Manage Visa Applications:** Oversee the submission of visa applications, ensuring all necessary documents are prepared and submitted on time.- **Client Communication:** Act as a liaison between clients and immigration authorities, providing updates and answering queries regarding the visa process.- **Documentation Review:** Check all documents submitted by clients for accuracy and completeness to avoid delays or rejections.- **Follow-Up with Authorities:** Maintain communication with relevant visa authorities to track the status of applications and resolve any issues promptly.- **Stay Updated on Regulations:** Keep abreast of the latest visa policies and requirements to provide informed advice to clients.- **Record Keeping:** Maintain organized records of all applications and correspondence to ensure easy retrieval and compliance with company policies.**Required Skills and Expectations:**- A strong attention to detail is essential to ensure the accuracy of documents and information.- Good communication skills are necessary to effectively interact with clients and authorities.- Basic knowledge of visa processes and regulations is preferred, though not mandatory for candidates with less experience.- Strong organizational skills are required to manage multiple applications simultaneously.- A proactive attitude and problem-solving abilities are important for addressing challenges that arise during the application process.

We are hiring for a First-Party Collections Process (C1B) for a renowned US bank. The role involves reaching out to customers with overdue payments, understanding their challenges, and helping them clear their outstanding dues in a professional and compliant manner. This is an on-site role based in Thane, offering excellent earning opportunities through unlimited incentives and a stable career in banking collections.You will interact with US customers, follow pre-defined scripts and compliance guidelines, update account details accurately, and work toward achieving collection targets while maintaining high call quality standards. The process is supported by structured training, ongoing coaching, and performance-based growth opportunities.ResponsibilitiesMake outbound calls to US customers regarding overdue payments.Understand customer situations and offer suitable payment solutions.Follow all compliance, quality, and security guidelines of the banking process.Maintain professionalism, empathy, and clarity during every interaction.Document call outcomes and update customer account information accurately.Meet monthly collection targets and call performance metrics.Handle customer objections and queries confidently and politely.Participate in training, coaching, and performance improvement sessions.Collaborate with team leaders to improve productivity and call quality.RequirementsEducation: SSC or HSC (minimum qualification).Experience:Minimum 6 months of international BPO experience (voice process preferredCandidates with prior collections experience will be given preference.Excellent verbal communication skills in EnglishComfortable working in US shift timings.Willing to work from the Thane office (on-site role).Able to work with rotational week-offs (two week-offs per week).Strong customer-handling skills, patience, and ability to manage difficult conversations.Basic computer navigation skills and the ability to update information accurately.BenefitsUnlimited incentives based on performance, offering high earning potential.Training incentives up to 10,000 during the learning period.Company-provided transport facilities centralized pick-up and drop service.Opportunity to work for a renowned US banking process, ensuring long-term stability.Structured training and continuous coaching for skill enhancement.Growth opportunities within the collections and banking domain.Supportive work environment with experienced team leaders and operations managers.Medical and employee benefits as per company policy.

Job Profile: Business Development Executive (BDE)Outbound Calls: Initiating outbound calls to potential customers or clients with the aim of selling products or services. This involves cold calling as well as following up on leads generated through marketing campaigns or inquiries.Product Knowledge: Acquiring in-depth knowledge of the products or services being sold to effectively communicate features, benefits, and pricing to potential customers.Building Rapport: Building rapport and trust with prospects to understand their needs, address objections, and persuade them to make a purchase.Sales Techniques: Applying sales techniques and closing techniques to maximize sales opportunities and achieve targets.Achieving Targets: Meeting or exceeding sales targets and KPIs set by the organization. This involves managing time effectively and prioritizing efforts to achieve optimal results.Reporting and Analysis: Providing regular reports on sales activities, pipeline status, and performance metrics. Analyzing sales data to identify trends, opportunities, and areas for improvement.

Converting prospects into customers by showcasing appropriate primary residential properties to the prospects, which match the need of the prospects.Contacting and following up with new prospective Clients and setting up new business opportunities.Using leads generated by Marketing Team for the above as well as generating self-leads to convert them into customers, through local activities (procuring relevant databases, doing on-ground activities incorporates, clubs, etc).Plan approaches and pitches. In some cases, Cold calls for sales of Primary properties.Taking prospects for site visits in residential projects, answering all relevant queries in the process, liaising with Developer or Developer Relations Team for any clarification required for that.To be compliant with the operations process.Ensuring that prospects and customers are satisfied with their interactionParticipate in the Negotiation meeting with Buyers & Builders.Providing after-sales services and assisting in Home Loans for the customers.Achieving written down sales targets by the organization.Attending developer meetings & channel partner orientations as and when required.

Customer Retention Voice Process Industry Type: Health care ServicesDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice Process

1. Guiding & counselling students/Parents over the call or in-person2. Handling Students query3. Managing Schedule4. Managing day to day work of an Institute