Active Listening Job Vacancies in Coimbatore

BPO Voice Process - CoimbatoreJob Location: Coimbatore, Tamil NaduPosition: Voice Process / TelecallerExperience: Freshers & Experienced candidatesQualification: 10th / 12th / Any DegreeSkills Required: Good communication skills, basic English, customer handling, active listening and basic computer knowledge.Shift: Day/Night shifts depending on processSalary: 13,000 - 15000 per month

We are hiring female Telemarketing Executives to join our growing team at Senthil Andavar Industries, Coimbatore.The role involves communicating with potential customers, explaining our products, and generating business opportunities through calls.

Key Responsibilities: Recruitment: Identify and recruit potential candidates for sales roles within the company, focusing on those who demonstrate the skills and drive for success in the insurance industry. Training: Conduct training sessions for new recruits, equipping them with in-depth knowledge of insurance products, sales techniques, and customer service standards. Onboarding: Guide new recruits through the onboarding process, ensuring they understand the company culture, policies, and their job expectations. Performance Monitoring: Track the progress and performance of new agents, providing ongoing support and coaching to ensure they meet company standards. Mentorship: Offer one-on-one mentorship and career development advice to recruits, helping them achieve both personal and professional growth. Team Building: Foster a collaborative environment and encourage teamwork among new recruits, helping them integrate seamlessly into the organization. Reporting: Maintain accurate records of training progress, recruitment activities, and agent performance, providing regular updates to senior management.

.To ensure a superior customer experience by providing excellent support, resolving issues, and achieving customer satisfaction. Obtaining referrals from existing customers based on the quality of service provided. Conduct market research, outreach, and lead generation activities to attract new customers and increase the customer base. Coordinate with customers to ensure timely payments, addressing any payment-related queries and ensuring prompt resolution of any issues. Work closely with vendors to confirm the accuracy of TDS (Tax Deducted at Source) deductions, ensuring compliance Work closely with internal teams, including sales and finance, to ensure seamless service delivery and customer satisfaction.

ResponsibilitiesSetting tables and cleaning the same after every guestsPutting table clothes, table runners, and placing any other decorative itemsGreeting guests and escorting them to the tableServing guests water and other refreshmentsPresenting menus to the customersRefilling glasses and cleaning empty platesAssisting the Waiters in collecting food from the serving stationHelping with the unloading of kitchen stock and ingredientsCoordinating with the Housekeeper and ensuring cleaning of dirty linenCleaning and washing dirty dishware and utensilsAssisting with guests with any of their queries and directing the urgent ones to the Restuarant ManagerEnsuring that the bar and restaurant area is fully equipped and stockedRequirementsAny Graduate MandatoryFreshers are most welcome as Steward, Waiter, Restaurant Server , or a similar job role in the Hospitality industryComplete knowledge of the industry and hygiene standards and safety regulationsExcellent communication and interpersonal skillsStrong presentation and multitasking skillsHaving a welcoming personalityGood physical and mental strength

Key Responsibilities: Recruitment: Identify and recruit potential candidates for sales roles within the company, focusing on those who demonstrate the skills and drive for success in the insurance industry. Training: Conduct training sessions for new recruits, equipping them with in-depth knowledge of insurance products, sales techniques, and customer service standards. Onboarding: Guide new recruits through the onboarding process, ensuring they understand the company culture, policies, and their job expectations. Performance Monitoring: Track the progress and performance of new agents, providing ongoing support and coaching to ensure they meet company standards. Mentorship: Offer one-on-one mentorship and career development advice to recruits, helping them achieve both personal and professional growth. Team Building: Foster a collaborative environment and encourage teamwork among new recruits, helping them integrate seamlessly into the organization. Reporting: Maintain accurate records of training progress, recruitment activities, and agent performance, providing regular updates to senior management.