Zap Tech Pvt Ltd

Hadapsar, Pune

Role : Sr. AR AssociateCompany: ZapTech Pvt. Ltd. (An ISO Certified Company)About UsZapTech Pvt. Ltd. is a trusted BPO & KPO service provider specializing in the USA Accounts Receivable Management (ARM) industry. We are committed to delivering high-quality solutions to our global clients while creating a workplace where talent and potential thrive.We are looking for graduates .Who Can Apply* Graduates from any stream (freshers or up to 12 months of experience)*Comfortable working in night shifts (US process)* Confident, self-driven, and eager to grow in a fast-paced environmentRequired Skills* Active listening and ability to understand customer concerns*Fluent English communication (verbal)*Basic computer knowledge and proficiency in MS Office*Basic internet research capability* Basic calculations for account reconciliationsWhat We Offer* 2 Fixed Week-Offs*Cab & Meal *Unlimited Incentives* Continuous Learning & Career Growth OpportunitiesCompensation 18,000 22,000 (in-hand) + Unlimited IncentivesJob Types: Full-time, Permanent, FresherBenefits:Food providedHealth insuranceProvident FundExperience:total work: 1 year (Preferred)Work Location: In person

Roles and Responsibilities -1. To make outbound cold calls on the debtor list and identify right party contacts ( RPC).2. Assure accurate call dispositions on dialers used for outbound calling to contribute to debtor contact list segregations such as right party contacts, wrong number, callbacks, answering machine etc.3. Perform voice interactions with right-party contact debtors aimed at Generating collection-qualified leads.4. Work cross-functionally with the collections team and Live transfer or fix appointments of collection-qualified leads for conversion attempts.5. Timely follow-up on collection qualified leads asked for a call back to convert them into a Live transfer or an appointment with a collection team.Education:Any Graduate or undergraduate Minimum 12th Pass SkillsFluent English verbal communication Questioning & Logical reasoningActive listening Public speaking Active readingOne time Meal Cab (Within 12 km) or Travel Allowance (Depends on distance)Shift timing and working days: Monday to Friday 6:00 PM to 3:00 AM OR 8:00 PM to 5:00 AMJob Types: Full-time, Permanent, FresherBenefits:Food providedProvident FundSchedule:Fixed shiftMonday to FridayNight shiftRotational shiftUS shiftSupplemental Pay:Performance bonusQuarterly bonusEducation:Higher Secondary(12th Pass) (Preferred) Experience:International voice process: 1 year (Preferred)total work: 1 year (Preferred) FRESHERS can apply too.Job Types: Full-time, Permanent, FresherPay: 16,000.00 - 23,000.00 per monthBenefits:Food providedHealth insuranceProvident FundSchedule:Evening shiftFixed shiftNight shiftUS shiftSupplemental Pay:Performance bonusQuarterly bonusYearly bonus

Job Description: AR Associate - CallerIndustry: Fintech (Call Center Environment)Experience Required: 0-2 YearsPosition Summary:We are seeking motivated and detail-oriented professionals to join our team as AR Associates -Callers. In this role, you will play a crucial part in the debt recovery process by managing inbound and outbound calls and communicating with US-based debtors to resolve outstanding account balances.Key Responsibilities: To make outbound cold calls on the debtor list and identify the right party contacts. Assure accurate call dispositions on dialers used for outbound calling to contribute to debtor contact list segregations such as right party contacts, wrong number, callbacks etc. Perform voice interactions with right-party contact debtors aimed at Generating collection-qualified leads. Work cross-functionally with the collections team and Live transfer or fix appointments of collection-qualified leads for conversion attempts. Timely follow-up on collection qualified leads asked for a call back to convert them into a Live transfer or an appointment with a collection teamQualifications and Experience: Any or under graduate ( Candidates pursuing education are strictly not considered ) Fluent English verbal communication. Questioning & Logical reasoning. Active listening. Public speaking Active reading.Shift timing and working days: Monday to Friday During Training: 6:00 PM to 3:00 AM Salary budget: 0 to 6 months experience candidates (in international calling) - 13K up to 18 K in hand + PF +Incentives 6+ months in international calling (only) 18K 25K in hand + PF + IncentivesNote: Any other fields experience than above will be considered as freshers' candidate.Facility : 1 Time meal Cab within 15kmsProbation period : Up to 6 monthsAge Criteria: 18 to 25 years

About the Role:1. To make outbound cold calls on the debtor list and identify right party contacts ( RPC). 2. Assure accurate call dispositions on dialers used for outbound calling to contribute to debtor contact list segregations such as right party contacts, wrong number, callbacks, answering machine etc. 3. Perform voice interactions with right-party contact debtors aimed at Generating collection-qualified leads. 4. Work cross-functionally with the collections team and Live transfer or fix appointments of collection-qualified leads for conversion attempts. 5. Timely follow-up on collection qualified leads asked for a call back to convert them into a Live transfer or an appointment with a collection team. Education: Any Graduate or undergraduate Minimum 12th Pass Skills: Fluent English verbal communication Questioning & Logical reasoning Active listening Public speaking Active reading Salary and benefits: Salary In Hand Rs 16,000 Rs 20,000 /month Benefits One time Meal Cab (Within 15 km) or Travel Allowance (Depends on distance) Shift timing and working days: Monday to Friday 5:00 PM to 2:00 AM OR 12:00 PM to 9:00 PM