Job Description: AR Associate - Caller
Industry: Fintech (Call Center Environment)
Experience Required: 0-2 Years
Position Summary:
We are seeking motivated and detail-oriented professionals to join our team as AR Associates -
Callers. In this role, you will play a crucial part in the debt recovery process by managing
inbound and outbound calls and communicating with US-based debtors to resolve outstanding
account balances.
Key Responsibilities:
€¢ To make outbound cold calls on the debtor list and identify the right party contacts.
€¢ Assure accurate call dispositions on dialers used for outbound calling to contribute to
debtor contact list segregations such as right party contacts, wrong number, callbacks etc.
€¢ Perform voice interactions with right-party contact debtors aimed at Generating
collection-qualified leads.
€¢ Work cross-functionally with the collections team and Live transfer or fix appointments
of collection-qualified leads for conversion attempts.
€¢ Timely follow-up on collection qualified leads asked for a call back to convert them into
a Live transfer or an appointment with a collection team
Qualifications and Experience:
€¢ Any or under graduate ( Candidates pursuing education are strictly not considered )
€¢ Fluent English verbal communication.
€¢ Questioning & Logical reasoning.
€¢ Active listening.
€¢ Public speaking
€¢ Active reading.
Shift timing and working days:
€¢ Monday to Friday
€¢ During Training: 6:00 PM to 3:00 AM
Salary budget:
€¢ 0 to 6 months experience candidates (in international calling) - 13K up to 18 K in hand + PF +
Incentives
€¢ 6+ months in international calling (only) 18K €“ 25K in hand + PF + Incentives
Note: Any other fields experience than above will be considered as freshers' candidate.
Facility :
€¢ 1 Time meal
€¢ Cab within 15kms
Probation period : Up to 6 months
Age Criteria: 18 to 25 years