Job Description: AR Associate - Caller
Industry: Fintech (Call Center Environment)
Experience Required: 0-2 Years
Position Summary:
We are seeking motivated and detail-oriented professionals to join our team as AR Associates -
Callers. In this role, you will play a crucial part in the debt recovery process by managing
inbound and outbound calls and communicating with US-based debtors to resolve outstanding
account balances.
Key Responsibilities:
To make outbound cold calls on the debtor list and identify the right party contacts.
Assure accurate call dispositions on dialers used for outbound calling to contribute to
debtor contact list segregations such as right party contacts, wrong number, callbacks etc.
Perform voice interactions with right-party contact debtors aimed at Generating
collection-qualified leads.
Work cross-functionally with the collections team and Live transfer or fix appointments
of collection-qualified leads for conversion attempts.
Timely follow-up on collection qualified leads asked for a call back to convert them into
a Live transfer or an appointment with a collection team
Qualifications and Experience:
Any or under graduate ( Candidates pursuing education are strictly not considered )
Fluent English verbal communication.
Questioning & Logical reasoning.
Active listening.
Public speaking
Active reading.
Shift timing and working days:
Monday to Friday
During Training: 6:00 PM to 3:00 AM
Salary budget:
0 to 6 months experience candidates (in international calling) - 13K up to 18 K in hand + PF +
Incentives
6+ months in international calling (only) 18K 25K in hand + PF + Incentives
Note: Any other fields experience than above will be considered as freshers' candidate.
Facility :
1 Time meal
Cab within 15kms
Probation period : Up to 6 months
Age Criteria: 18 to 25 years