Must be Proficient in Digital Platform.Responsibilities:-- Lower Chum rate;- Major Challenge for Revenue Growth;- Contextual Product Education- Should create guided walkthroughs & onboarding processes;- Monitors product usage;- Major goal must be account expansion;- Develops Healthy Customer Relationship- Enhances Customer Training;- Evaluates and Analyses Customer Needs;- Builds Trust & Transparency with Clients;- Onboards New Clients;- Acts as a Customer Advocate;- Encourages Customers to Upgrade their Products;- Promotes Customer Loyalty;- Provide Customer resolutions quickly;- Promoting the Product & brand in an effective manner;- Has to work with account teams to plan and execute long term account plans to facilitate retention & growth via product and new business unit expansion;- Manage the proactive customer life cycle leading to high rate of renewal & growth.Traits Required: -- Proven track record of meeting & exceeding targets;- Understanding of Enterprise SaaS business motions & customer lifecycle;- Proven ability to develop working relationships at all levels of management, both inside your company & within customer accounts;- Experience with sales, project management, account portfolio planning &prioritization;- Ability to prioritize, multi-task, and perform effectively under pressure;- Excellent written & spoken communication skills;- Possess top-notch organizational and analytical skills, especially with Salesforce/Gainsight knowledge;- Understanding of virtualization and cloud computing (Hypervisors, VMware, Xen);- Track record of successful planning & execution of Executive Business Reviews;- Experience with migration between on-premise & cloud platform;- Experience with System Administration with Linux (Ubuntu, CentOS, RedHat), Microsoft Office, Microsoft 365, Google Workspaces;- Experience in generating expansion opportunity & securing references from your portfolio will be a great advantage.