The Eye Vet

Chembur, Pune

Job descriptionDesignation : Front Office Executive / CoordinatorJob Location : Chembur, Mumbai.Job Title: Front Office Executive / Clinic CoordinatorJob Summary:The Clinic Coordinator is instrumental in ensuring the seamless operation of our veterinary clinic. This role encompasses managing the clinic's day-to-day operations, client interaction, schedule coordination, and supporting our veterinary team. The individual in this position will ensure workflow efficiency, provide top-tier customer service, handle financial processes, guarantee compliance, and manage clinic guests.Key Responsibilities:1. Clinic Operations Management:1.1. Manage appointment scheduling and patient flow for optimal efficiency.1.2. Ensure optimal usage of examination rooms, treatment zones, and surgical areas.1.3. Oversee and maintain clinic supplies and inventory, encompassing both stationery and medical supplies.1.4. Implement and enforce clinic policies and protocols.2. Client Relations and Communication:2.1. Deliver prompt and superior customer service, addressing all client queries and concerns.2.2. Manage appointment bookings proficiently.2.3. Facilitate clear communication between clients, veterinarians, and the support team.2.4. Document client interactions and treatment plans with precision.3. Team Coordination and Support:3.1. Collaborate with the veterinary team to ensure smooth workflows.3.2. Offer support and guidance to clinic personnel in their daily roles and tasks.3.3. Promote a positive and productive work atmosphere through clear communication and team collaboration.3.4. Monitor staff presence and performance, offering feedback and acknowledgments.4. Financial Management and Administration:4.1. Handle clinic finances, including tasks like invoicing, billing, and payment collection.4.2. Keep precise records of all financial transactions and adhere to accounting best practices.4.3. Monitor and manage clinic expenditure.

Designation: Customer Service Associate / Coordinator / ReceptionistJob Location : Chembur, MumbaiJob Responsibilities :1. Customer Relationship- Serves patients by greeting them, scheduling appointments, and maintaining records and accounting. Making pets and their parents comfortable when they are at the Eye Vet.- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. Communicating with them in the most friendly but professional way in their preferred language.- Appointment information to patients through whatsapp / SMS.- Keeps patient appointments on schedule by notifying the provider of the patients arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.- Comforts patients by anticipating patients anxieties, answering patients questions, and maintaining the reception area.- Helps patients in distress by responding to emergencies.2. Stock Management- Maintains clinical, surgical and administrative stationery inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.- Maintaining proper records of the stock on a timely basis.3. Business Support- Ensures availability of treatment information by filing and retrieving patient records.- Maintains patient accounts by obtaining, recording, and updating personal and financial information.- Obtains revenue by recording and updating financial information, and recording and collecting patient charges.- Coordinates with registration and data management of Primary veterinarians for seminars conducted- Protects patients rights by maintaining confidentiality of medical, personal, and financial information.- Maintains operations by following policies and procedures, and reporting needed changes.

JOB DESCRIPTIONGeneral Responsibilities- Provides compassionate care to pets.- Performs all duties in accordance with Clinical Policies and procedures.- Assists the doctor in medical and surgical procedures; prepares patients for surgery; assists the doctor in administering anesthesia; monitors patients during surgery and recovery; administers fluids.- Sending tissue and fluid samples to a lab for analysis- Provide specialized nursing care for injured or ill animals.- Gives injections and administers oral medications in accordance with clinical policy.- Assure that monitoring and support equipment such as anesthetic machines, cardiac monitors, scopes and breathing apparatus are in good working condition.- Maintains an appropriate inventory of all medical supplies as determined by the inventory control system.- Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.Pre Surgical Responsibilities- Admit patients scheduled for anaestheti procedures ensuring that patients are well groomed and in a medically appropriate state. - Prepares and maintains the exam rooms and treatment areas before appointments- Prepare patients, instruments and equipment for surgery; clean, maintain and sterilize instruments, equipment, and materials.- Prepare surgery suite for surgery in collaboration with surgery assistant- Perform induction/intubation and all pre-anaesthetic procedures, including patient preparation.Surgical and Post-Surgical Responsibilities- Performs emergency procedures such as bleeding control, oxygen resuscitation, opening airways, and external cardiac massage.- Administer fluids and blood products as the veterinarian prescribes; use and maintain IV pumps.- Administer and monitor anaesthesia under the direction of a veterinarian.- Monitor patients post-operatively.- Clean surgery suite and instruments following clinical sterilization protocols.