Service Coordinator/Service Engineer

Tech-Long Packing Machinery India Pvt Ltd

we have a job opening for service coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. there is a heavy customer service basis, as the service coordinator is often the initial contact, so having good people skills is a must. you will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

responsibilities:

• respond to customer queries in a timely and accurate way, via physically, phone, email or chat.

• maintaining and developing relationships with key client contacts

• update our internal databases with information about technical issues and useful discussions with customers

• supporting the service manager to identify, develop and implement efficiencies within service initiatives in line with company procedures

• good understanding of how to integrate and interpret project data to make informed decisions

• have a proven track record in project set up, scheduling, planning and reporting

• take responsibility for all relevant paperwork

• follow up with customers to ensure their technical issues are resolved

• gather customer feedback and share with our product, sales and marketing teams

• proven work experience as a service coordinator

• proficiency with ms office suite, particularly ms excel

• excellent communication skills and people skills

• analytical and multitasking skills

• teamwork and motivational skills

• solid organizational skills including attention to detail and multi-tasking skills

• aptitude in problem-solving

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  B.E, Diploma, M.Tech

• Role

  Service Engineer

• Industry Type

  Engineering / Cement / Metals

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office