Service Coordinator/Service Engineer

Tech-Long Packing Machinery India Pvt Ltd

We have a Job Opening for Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

Responsibilities:

Respond to customer queries in a timely and accurate way, via physically, phone, email or chat.

Maintaining and developing relationships with key client contacts

Update our internal databases with information about technical issues and useful discussions with customers

Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures

Good understanding of how to integrate and interpret project data to make informed decisions

Have a proven track record in project set up, scheduling, planning and reporting

Take responsibility for all relevant paperwork

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Proven work experience as a Service Coordinator

Proficiency with MS Office Suite, particularly MS Excel

Excellent communication skills and people skills

Analytical and multitasking skills

Teamwork and motivational skills

Solid organizational skills including attention to detail and multi-tasking skills

Aptitude in problem-solving

Experience : 0 - 2 Years

No. of Openings : 2

Education : Diploma, B.Tech/B.E, M.Tech

Role : Service Engineer

Industry Type : Engineering / Cement / Metals

Gender : [ Male / Female ]

Job Country : India